Learning & Quality Manager
5 months ago
Analyze the overall training needs of the hotel and each department, formulate strategies based on the needs, and submit a training business plan to the General Manager and administrative committee for review
**Ensure effective implementation of training programs in**:
New employees
Train the trainer
Guest service training
Specialized training for technical positions (certificate in departmental procedures)
Supervision and management skills training
Management development
Fire and life safety training
Sales skills
Employee retraining
Monitor the progress of each department's training business plan to ensure training objectives are achieved.
Keep all hotel training records
Work with department leaders to design, develop and implement training plans that meet specific
Department requirements to ensure the development of training courses and effectiveness of training
Assist department trainers in preparing and conducting department training and conducting evaluations External contacts
Update information and records of training resource and material suppliers
Contribute to the work of the region as directed by the Regional Human Resources Director and General Manager
Provide advice on formal employee performance appraisals and appraisals conducted in accordance with company guidelines
Exchange ideas with employees regularly and maintain good employee relations
At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected - wherever they are in the world. Want to be part of the journey?
Crowne Plaza Brand comes to life in hotels that you can count on but that are different enough to be fun. Unstuffy hotels, where people feel comfortable to relax, and just get on with relaxing. Hotels that are built on sustainability where we look after the planet with the same care as we look after our guests and colleagues. Let’s Go Further Together.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected - wherever they are in the world. Want to be part of the journey?
Join Crowne Plaza one of the largest and best loved premium hotel brands in the world. With more than 420 hotels in diverse locations globally Crowne Plaza is the perfect base to connect on business, pleasure or a blend of both. We've thoughtfully designed our spaces to encourage, support and celebrate great connections. We're also big on meetings and events, a trusted and valued partner for connecting both domestic and global groups alike.
Our branded service style 'Dare to Connect' is crafted for connection. Designed for humans not nameless guests or colleagues. Still professional but touches guests on an emotional level. Where colleagues take their initiative and use their personality because they make a crucial difference in the guest's experience. The role of every colleague at Crowne Plaza is to create memorable emotional connections and the job of every leader is to create an environment where that can happen.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
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