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Onboarding Engagement

2 months ago

Jeddah, Saudi Arabia Bupa Arabia Full time

Role Purpose:
The primary objective of costumer engagement Specialist is to effectively communicate and promote our health insurance services by educating the member about the convenience and benefits of our tele-health and program within our health insurance plan.

Key Accountabilities:
1- Outbound calls;
- Conduct engaging and persuasive phone outreaching targeting sample of the eligible population for the telemedicine consultation
- Present Tele consultations benefits and Health program focusing on the convenience and accessibility
- Enroll the Member to the program

2- Client Education;
- Offer Detailed information about tele consultation services available within our health insurance plans
- Emphasize tele consultations suitability for routine check ups, minor ailments, and initial consultations

3- Tailored communication;
- Customize phone communication strategies to resonate with diverse demographics
- Articulate tele consultation benefits in relatable terms to engage with potential client effectively

4- Engagement and support;
- Proactively engage individual via phone, addressing inquiries and encouraging exploration of tele consultation option within our health insurance plan
- Provide guidance and support for clients to initiate and utilize tele consultation seamlessly

5- Feedback collection and documentation;
- Gather feedback from individuals reached via phone regarding their awareness and perception of tele consultation services
- Maintain accurate records of client interactions, feedback received and campaign details

**Skills**:

- Excellent verbal and written communication skills to explain complex concepts clearly
- Negotiation skills
- Basic Analysis skills
- Presentation skills
- Medium Knowledge in using system and analysis program

**Education**:
Bachelor's of Business Administration, Microbiology, Biochemistry or related major

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