Senior Support

3 days ago


Jeddah, Saudi Arabia Canonical - Jobs Full time

This is an exceptional opportunity for an open source technologist who enjoys solving problems under pressure.

**What your day will look like**:

- Be the technical authority and demonstrate your experience with popular open source software such as PostgreSQL, Corosync/Pacemaker, MongoDB, MySQL and Apache.
- Provide advice on deployed architecture, implementing solutions for complex problems and guiding customers to successful data-center infrastructure operations
- Communicate regularly with the customer team about ongoing issues

**What we are looking for in you**:

- **BA/BS degree in Computer Science** or related technical field
- Open source development or scripting experience
- Professional experience with either **OpenStack**, Kubernetes, and/or Ceph
- Must be able to speak English and Arabic fluently
- Excellent communication skills and extensive experience in customer-facing positions
- High motivation, ability to multi-task and follow-up reliably on commitments
- Experience with or willingness to learn new technologies, including LXD, Snaps, MAAS, Juju and Ubuntu
- Ability to travel

If you have a passion for the latest open source technologies, technical support, cloud-native development, data-center technologies such as OpenStack, Kubernetes and networking, you will love the Senior Support & Software Engineer role at Canonical.

**What we offer you**:
Your base pay will depend on various factors including your geographical location, level of experience, knowledge and skills. In addition to the benefits above, certain roles are also eligible for additional benefits and rewards including annual bonuses and sales incentives based on revenue or utilisation. Our compensation philosophy is to ensure equity right across our global workforce.
- Personal learning and development budget of 2,000USD per annum
- Annual compensation review
- Recognition rewards
- Annual holiday leave
- Parental Leave
- Employee Assistance Programme

**About Canonical**:
Canonical is a pioneering tech firm that is at the forefront of the global move to open source. As the company that publishes Ubuntu, one of the most important open source projects and the platform for AI, IoT and the cloud, we are changing the world on a daily basis. We recruit on a global basis and set a very high standard for people joining the company. We expect excellence - in order to succeed, we need to be the best at what we do.

Canonical has been a remote-first company since its inception in 2004. Work at Canonical is a step into the future, and will challenge you to think differently, work smarter, learn new skills, and raise your game. Canonical provides a unique window into the world of 21st-century digital business.

**Canonical is an equal opportunity employer**:


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