Maintenance Service Advisor

2 months ago

Riyadh, Saudi Arabia ASHGAN AL RABIE AUTOMOTIVE CO Full time

NATURE OF WORK:

- Administrative and supervisory work responsible for technicians engaged in
- automotive mechanical and electrical repairs.
- Work involves responsibility for workflow planning, issuing job cards, assigning
- duties, inspecting maintenance repairs. Supervision is exercised over a group of
- automotive mechanical and electrical technicians. General supervision works for
- completeness and compliance with good standards of quality and production. duties
- include greeting customers and helping them determine repairs and relevant costs,
- maintaining up-to-date knowledge about our company range of services and contacting
- customers to update them about their vehicle’s repair status. Acting as a liaison between
- our customers and our Service Technicians.
- ESSENTIAL FUNCTIONS:

- A. Greeting, directing, listening and registering customers’ and contracted
- companies’ representatives’ needs and technical issues.
- B. Following up work approvals as per policies.
- C. Maintains an adequate supply of spare parts and materials.
- D. Inspects and supervises the maintenance of tools, equipment, and ground.
- E. Creating Job cards and assigning technicians for the job.
- F. Keeps records of monthly and annual equipment inspections.
- G. Consulting with technicians about needed repairs and alternatives that can be
- offered in place of expensive repairs.
- H. Answering customer questions about service outcomes and consulting with
- technicians when necessary.
- I. Informing customers about potential cost savings and warranty protections.
- J. Overseeing and managing the service center’s scheduling and workflow.
- K. Informing customers of changes in service or when their vehicle is ready to be
- picked up.
- L. Participates in the selection, training, supervision and evaluation of assigned
- staff.
- M. Provides day-to-day leadership and works with staff to ensure a high
- performance, customer service-oriented work environment which supports
- achieving the strategic plan, objectives, and values.
- N. Supervises the work of technicians involved in performing routine to major
- automotive mechanical repairs.
- O. Advises employees as to the selection of appropriate repair or maintenance procedures and assists on difficult assignments; inspects work in progress and
- upon completion.
- P. Informs employees on service center safety rules and proper equipment usage and enforce their compliance.
- DESIRABLE KNOWLEDGE, ABILITIES AND SKILLS:

- A. Communication skills.
- B. Engineering and mechanical expertise.
- C. Troubleshooting skills.
- D. Math and writing skills.
- E. Have a great eye for details.
- F. Thorough knowledge of the techniques and procedures of automotive
- maintenance and repairs.
- G. Thorough knowledge of the inspection techniques and failure analysis in
- automotive mechanical and electrical repairs.
- H. Thorough knowledge of the tools, materials, methods, and practices used in
- automotive mechanical and electrical repairs.
- I. Thorough knowledge of automotive repairs, and cost estimates.
- J. Thorough knowledge of the assembly and operation of gas
- and diesel-powered
- engines.
- K. Ability to organize, instruct and supervise the activities of skilled workers.
- L. Ability to make mathematical calculations and maintain accurate records.
- M. Ability to follow oral and written instructions.
- N. Good physical condition.
- DESIRABLE BASIC EDUCATION, TRAINING AND EXPERIENCE:

- Graduation from university or vocational school. Thorough experience in a variety of
- automotive mechanical and electrical work, including completion of an apprenticeship.
- and attainment of supervisor rank as an automotive mechanical service advisor and
- supervisory experience in dealerships.

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