Service Desk Specialist

2 weeks ago


Qatif, Saudi Arabia Al-Falak Full time

First point of contact for users who are experiencing IT issues. This role requires a service-oriented individual with strong communication skills and the ability to resolve technical problems. The analyst will provide support and guidance to users, ensuring the efficient operation of the organization's IT infrastructure.
- Provide first-level contact and convey resolutions to user issues.
- Properly escalate unresolved queries to the next level of support.
- Track, route, and redirect problems to correct resources.
- Update user data and produce activity reports.
- Walk customers through problem-solving processes.
- Follow up with users, provide feedback and see problems through to resolution.
- Utilize excellent customer service skills and exceed customers’ expectations.
- Ensure proper recording, documentation, and closure.
- Recommended procedure modifications or improvements.
- Preserve and grow your knowledge of help desk procedures, products, and services.

**Skills**:
**Skills**:
- Strong technical skills
- Excellent problem-solving abilities
- Effective communication skills
- Customer service orientation
- Attention to detail
- Ability to work under pressure
- Knowledge of ITIL framework
- Familiarity with ticketing systems
- Troubleshooting skills
- Time management skills
- Time management skills

**Job Details**:

- Job Location
- Yanbu, Saudi Arabia
- Job Role
- Information Technology
- Employment Status
- Full time
- Employment Type
- Contractor
- Career Level
- Mid Career
- Residence Location
- Saudi Arabia
- Nationality
- Saudi Arabia
- Degree
- Bachelor's degree


  • Service Desk Analyst

    2 weeks ago


    Qatif, Saudi Arabia Al-Falak Full time

    First point of contact for users who are experiencing IT issues. This role requires a service-oriented individual with strong communication skills and the ability to resolve technical problems. The analyst will provide support and guidance to users, ensuring the efficient operation of the organization's IT infrastructure. - Provide first-level contact and...


  • Qatif, Saudi Arabia Kuehne+Nagel Full time

    We are looking for a Customer Services Specialist to join our Dammam team. To be considered for this role, you should have 2 to 3 years of experience in sea freight forwarding, shipping lines Sea fright or logistics and knowledge of sea customs clearance, container handling and transportation gained either from working in freight forwarding company or...


  • Qatif, Saudi Arabia Packers Plus Full time

    Primary Role Focus Located in the Packers Plus Saudi Arabia Manufacturing Facility, the Order Planning Specialist is responsible for cross department communication, review and input of customer orders into ERP and planning programs, coordinating purchase requirements, monitoring the flow of purchasing and production orders through manufacturing, and...


  • Qatif, Saudi Arabia Packers Plus Full time

    Primary Role Focus Located in the Packers Plus Saudi Arabia Manufacturing Facility, the Order Planning Specialist is responsible for cross department communication, review and input of customer orders into ERP and planning programs, coordinating purchase requirements, monitoring the flow of purchasing and production orders through manufacturing, and...


  • Qatif, Saudi Arabia Halliburton Full time

    We are looking for the right people — people who want to innovate, achieve, grow and lead. We attract and retain the best talent by investing in our employees and empowering them to develop themselves and their careers. Experience the challenges, rewards and opportunity of working for one of the world’s largest providers of products and services to the...


  • Qatif, Saudi Arabia Halliburton Full time

    We are looking for the right people — people who want to innovate, achieve, grow and lead. We attract and retain the best talent by investing in our employees and empowering them to develop themselves and their careers. Experience the challenges, rewards and opportunity of working for one of the world’s largest providers of products and services to the...


  • Qatif, Saudi Arabia Bupa Arabia Full time

    Follow customer service procedures as outlined in the manual to comply with the department’s procedures and standards - Follow up on all customer requests such as but not limited to admission, medication, lab, radiology, etc. - Maintain a thorough knowledge of all departments, our company network of hospitals, products and services so that customers are...


  • Qatif, Saudi Arabia Baker Hughes Full time

    **Technical Support Specialist - Drilling Services**: **Do you enjoy leading a team that provides a high-quality service for our customers?**: **Do you love collaborating with teams to solve complex problems?**: Join our Drilling Services Team! Baker Hughes is the first and only comprehensive provider of digital oilfield products, services, and solutions....


  • Al Qatif, Saudi Arabia NWC Full time

    Recruit, train and manage catering staff. Schedule employee work hours to ensure all shifts are fully met. Complete payroll and maintain employment records. Ensure customers receive quality food in a timely manner. Regularly inspect all work areas to ensure compliance with food safety and health regulations. Inventory food and other...


  • Qatif, Saudi Arabia Access Talent Group Full time

    The Role **Requirements**: - Bachelor's degree in Engineering, Business Administration, or a related field. - Proven experience in field service coordination or a similar role within the Oil and Gas industry, with a strong understanding of field service operations and technical requirements. - Excellent organizational and time management skills, with the...

  • Guest Service Agent

    3 weeks ago


    Qatif, Saudi Arabia voco Full time

    At voco® Al Khobar, you’ll find contemporary style combined with warm hospitality and a great location. We’re 5 minutes from the Eastern Province business hub, and a short drive from Khobar Sea Front promenade or the fashion boutiques of Dhahran Mall. Our welcoming hotel makes life easy for business travelers and families looking for downtime. We have...

  • Service Engineer

    3 weeks ago


    Qatif, Saudi Arabia Yokogawa Full time

    Not just a job, but a career Yokogawa, award winner for ‘Best Asset Monitoring Technology’ and ‘Best Digital Twin Technology’ at the HP Awards, is a leading provider of industrial automation, test and measurement, information systems and industrial services in several industries. Our aim is to shape a better future for our planet through supporting...


  • Qatif, Saudi Arabia Johns Hopkins Aramco Healthcare Full time

    Occupational Medicine Specialist**Basic Function**: Implement a field-wide program in Occupational Health to promote the health of employees in general, protect them from specific hazards present in the work environment, manage those whose health was compromised by such hazards, and advice appropriate compensation when complete recovery is not achieved. Also...


  • Qatif, Saudi Arabia Ma’aden Full time

    **Job Purpose**: A Planning and Logistic Specialist is a professional who specializes in overseeing and managing the planning and logistics operations within an organization. This role typically involves developing strategies to optimize supply chain processes, coordinating transportation and distribution activities, managing inventory levels, and ensuring...


  • Qatif, Saudi Arabia Ma’aden Full time

    **Job Purpose**: A Planning and Logistic Specialist is a professional who specializes in overseeing and managing the planning and logistics operations within an organization. This role typically involves developing strategies to optimize supply chain processes, coordinating transportation and distribution activities, managing inventory levels, and ensuring...

  • Quality Specialist

    3 days ago


    Qatif, Saudi Arabia Baker Hughes Full time

    **Quality specialist**: **Do you love leading and motivating others to deliver successful projects for customers?**: **Are you passionate about delivering quality through meeting standards and procedures?**: Be part of a successful team! Partner with the best As a Quality Specialist, you will take ownership for quality and continuous improvement across the...

  • Digital Marketing

    2 weeks ago


    Qatif, Saudi Arabia Virtua Advanced Solution Full time

    **Company Description** Trans Skills is a trusted advisor to many of the Middle East’s most respected organizations and a leading Human Resources Services Firm with an International Network active in 55 countries. Our clients range from the largest corporations to emerging growth companies and government bodies. We work at the highest levels of leadership...


  • Qatif, Saudi Arabia McDermott Full time

    **Company Overview**: People power our future. That is why advancing a dynamic, inclusive environment, where everyone grows and thrives is critically important to us. Our ingenuity fuels daily life. Together, we’ve forged some of the most trusted partnerships across the energy value chain to make what was once just an idea a reality: laying subsea...


  • Qatif, Saudi Arabia NOV Inc. Full time

    To assist in controlling, releasing, and maintaining all related drawings & manuals for the rigs and equipment’s as per the company standard and procedure. - To help the Documentation team in monitoring the Engineering Departments internal procedures. - Perform administration work for the Engineering Department when required. To perform tasks required by...

  • Field Specialist

    2 weeks ago


    Qatif, Saudi Arabia Baker Hughes Full time

    **Field Specialist I (Dual LWD-DD)**: **Would you like to work with cutting-edge drilling technology?**: **Do you love collaborating with teams to solve complex problems?**: Join our Drilling Services Team As Field Specialist you will be provide resolution to problems of moderately complex scope at the well site where analysis of situations or data requires...