Fm Performance Monitoring Manager

3 weeks ago

Riyadh, Saudi Arabia Serco Plc Full time

Make a difference every day

Your Opportunity
We are looking for a FM Performance Monitoring Manager will be responsible for recommending and administering capital improvement works and provide Contract & Performance Management of Service Operators.

The Client is in the process of developing and executing a transformation program. This program involves transitioning from the management of operations and maintenance contracts to the management of contracts related to assets and facilities. The client’s primary objective is to achieve maximum value and benefit for the life cycle of assets and facilities within their estate.

The build it new/ spending era has been and gone. Serco helps businesses and governments maximize ROI and extend the life of their assets. We manage their assets and people and use our data and insights to improve the experience of anyone who interacts with their products or services. We drive operational and cost efficiency on key services through process improvement, innovation and transforming citizen experience providing our Client with Consulting Services to Support Assets and Facilities - Facilities Department.

This role will be based in Riyadh.

Key accountabilities Recommend and administer capital improvement works. Contract & Performance Management of Service Operators Represent Serco and client to navigate through various audits, inspections conducted by local bodies, and 3rd parties Establish, policies and procedures for the management and tracking of performance by the O&M Contractors. Develop, implement, and review energy efficient replacement programs. Review service delivery systems and develop strategic maintenance or replacement strategies. Review whole of service delivery contracts as well as maintain to contractual obligations. Negotiate and procure new service delivery contracts. Ongoing management of the Risk Management program. Timely address various ad hoc requests for variation work and VIP visits. Manage the day-to-day operations of O&M contractors and all elements of the Contract to meet all regulatory, business, strategic and Key Performance Indicators (KPI). Meet agreed budgets (commitments) and business planning outcomes. Assist, support the Programme Director ensuring the implementation of changes necessary to meet evolving service delivery standards. Set staffing levels in compliance with business specifications and monitor them, to enable the delivery of efficient and effective services. Prepare weekly, bi-weekly and monthly reports as necessary and required Liaise with customer representatives on an appropriate and regular basis. Monitoring of procedures and policies in order to recommend improvements. Monitor, review and, where appropriate, update property, plant and equipment to meet the changing needs of the business, within your authority limits. Monitoring performance and raising the level of outcomes of operation, maintenance and facilities management works, which are provided through self-operation or through outsourcing consultants with operation and maintenance contractors. Developing performance measurement models and standards for the following: - the department’s work system / outsourcing consultant/contractors (services - contracts - operations - purchases) / questionnaire on contractors’ satisfaction with the department’s work system and transactions. Monitoring and evaluating performance, developing a mechanism for continuous improvement of the department’s work system, and analyzing the results and preparing reports regarding them. Monitoring the technical performance of facility management contractors to ensure compliance with quality, health and occupational safety standards and supervising contractors in implementing the work and tasks of operation and maintenance contracts to ensure compliance with the Ministry’s objectives and contractual provisions Continuously evaluating contract performance based on inputs of O&M contractors.

Specific requirements

Technical and Professional Skills Have led a diverse, multi-cultured, multi-disciplined workforce to achieve the work output and quality of services. Demonstrated experience in Change Management. Practical and previous experience in KSA Previous experience in Public Sectors 10 years’ experience in relevant field is a minimum requirement

Knowledge Knowledge of both international and local (KSA) statutory and legislated requirements in governing large properties. Knowledge of international best practice in facilities management Communication and interpersonal skills at both an individual and team level. Demonstrated high level of interpersonal skills and proven ability to effectively communicate (in both oral and in written form) with all levels of management, employees, customers, contractors and other stakeholders. Demonstrated commitment to the processes of continuous improvement and quality customer service. Proficient in Microsoft packages including word, excel and Po

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