Head of Operations

3 weeks ago

Riyadh, Saudi Arabia Serco Plc Full time

Head of O & M - Subject to Contract Award
Make a difference every day

The Job Opportunity

Serco Saudi Arabia (SSA) will be acting as a managing agent that is responsible for a project that will act and serve as a luxurious tourist destination. SSA’s role as a managing agent and master operator will be to manage the service operators of the following transport modes:

- Air (Private Planes & Helicopter, etc.)
- Sea (Marine fleet & water taxis, sea freight etc.)
- Land - Road (cycle, cars, buggy, buses etc.)
- Land
- Logistics (vans, staff buses etc.)

Key accountabilities
Support other Head of respective departments as the Mobility Operator Director in the implementation of the new O&M standards and collect and share best enablement best practice in order to effectively manage the service operators for each respective transport mode in order to conform to their KPIs and contractual obligations.

**Optimise the enablement process**:
Contribute to the overall enablement strategy and derive engagement tactics for your individual entity target(s).
Initiate the Entity engagement process and evolve to contractual stage.
Assign and lead Serco O&M SME’s in the ‘as-is’ assessment of the contract’s O&M capabilities, and design an organizational, process and system target operating model in line with O&M standards.
Ensure the preparation of the operating procedures and lead the procurement of resources and/or systems that transform the contract’s O&M knowledge capability into a functioning O&M Management Office (OMMO) that will manage, oversee and coordinate service operators for each transport mode.
Continuously provide Entity OMMO’s with guidance and technical expertise to effectively manage the service operator’s O&M deliverables and obligations.
Develop the communication, change management and training programmes that facilitate ongoing implementation success.
To deputize The Mobility Operator Director when required.
To liaise with both internal and external stakeholders to effectively manage Serco’s O&M department and service operators
Support the Mobility Operator Director in the performance oversight and project management of Service Operators that are assigned to operate & maintain transport modes of land, air and sea.
Review work performance, project plans, and project schedules with the client program team.
Liaise with client, staff and external consultants at all levels in matters relating to O&M delivery of the service operators.
Manage the project in accordance with Serco’s strategic plan, with an emphasis on standardisation of policies and procedures; as well as under the direction of the Mobility Operator Director.
Prepare progress and executive reports.
Support the Mobility Operator Director in developing the strategy and a sustainable business-operating model to best manage the Service Operators to operate the transport modes in a built environment.
Supporting the organizational set up for delivery, safe guarding the final implementation.
Performance monitoring of service operators through, but not limited to, inspection audits, regular site visits, ensure adherence to best practices & policies, performance reporting and suggest/recommend turnaround plans when required.
Timely follow up on the projects execution/operations with the clients’s relevant stakeholders.
Identify projects/operations issues to be resolved through site surveys.
Evaluate projects execution /operations activities and recommend report to identify issues and opportunities to improve performance going forward.
Identify best practice to be utilized across the client’s operations portfolio.
Develop clear escalation procedure to overcome any shortfalls in services provided by the service operators with regards to O&M.
Ensure satisfactory contract execution in accordance with the appliable Serco Quality Assurance, HSE, and other programs and policies;
Timely address various ad hoc requests given by the client for variation work, VIP visits, etc.;
Provide advice to the Mobility Operator Director on the activities, developments and changes within the O&M services covered under the Contract and their impact upon the provision of those services;
Monitoring of procedures and policies in order to recommend improvements;
Maintain a continuing Assurance programme to ensure the continuing competence and readiness selected operators to operate and maintain identified land transport modes.
Responsible for managing transport operations and ensuring service operators delivers services in line with contract on location build contract.
Responsible for resolving any issues that arise during day to day operations at fixed location.
To ensure a smooth and seamless operation of transport modes.

Specific Requirements
Minimum 5 years in leading multi-disciplined O&M contracts and transformation programmes and a proven track record of instituting continuous improvement and change management.
Training and Learning and development le

  • Operations Head

    4 weeks ago

    Riyadh, Saudi Arabia Mapshore consultants Full time

    **Position: Operations Head** Company is one of the largest wholesale distributors of Foodstuffs, chocolates, and Cosmetics in Saudi Arabia. It is a wholesale trading company having distribution & wholesale point in 17 branches & head office with central warehouse. Established 17 years back. Selling products for supermarkets, groceries Qualification:...

  • Operations Head

    2 weeks ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Mapshore consultants Full time

    Position: Operations HeadCompany is one of the largest wholesale distributors of Foodstuffs, chocolates, and Cosmetics in Saudi Arabia.It is a wholesale trading company having distribution & wholesale point in 17 branches & head office with central warehouse. Established 17 years back. Selling products for supermarkets, groceriesQualification:...

  • Head of Operations

    3 weeks ago

    Riyadh, Saudi Arabia LRI Invest Full time

    Description Head of Products & Operations Role Location: KSA - Department: - Apex Fund Rock Fund Services JSC - Reporting Line: - Chief Executive Officer - Employment Type: - Full Time The Role & Key Responsibilities: - Overall, in charge of products and operations of the company. - Part of the Senior Management Team involved in driving the business...

  • Head of IT Enterprise Operations

    1 week ago

    Riyadh, Saudi Arabia Alex Staff Agency Full time

    Alex Staff Agency- The team at Saudi Arabia's Leading Online Delivery, Logistics and M-Commerce Platform is looking for an ambitious and goal-oriented Head of IT Enterprise Operations. - The company has far-reaching plans to gain a leading position in its segment throughout the MENA region and become the No.1 technology company in the Middle East, and later...

  • Head of Corporate Operations

    2 months ago

    Riyadh, Saudi Arabia Canonical Full time

    The company is founder led, profitable and growing. We are hiring a Head of Corporate Operations to lead efficient and effective travel, logistics, event, scheduling, expense policy and administration.This executive role requires chief-of-staff level coordination, planning, decision-making, budgeting, procurement, reporting and management. It is a fast-paced...

  • Head of Operations

    5 days ago

    Riyadh, Saudi Arabia Professional Recruitment Full time

    We are looking for Head of Operations to oversee and manage the overall strategic and operational performance of the entire EV charging station network with a strong customer focus **Responsibilities** - Develop and execute operational strategies that align with the company's growth objectives and mission. - Oversee the entire operations of the EV charging...

  • Head of IT Enterprise Operations

    2 weeks ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Alex Staff Agency Full time

    Alex Staff Agency- The team at Saudi Arabia's Leading Online Delivery, Logistics and M-Commerce Platform is looking for an ambitious and goal-oriented Head of IT Enterprise Operations. The company has farreaching plans to gain a leading position in its segment throughout the MENA region and become the No.1 technology company in the Middle East, and later in...

  • Deputy Head of Operational Risk

    2 weeks ago

    Riyadh, Saudi Arabia PayTech Nexus Ltd Full time

    **Term**:3 months for project (possibility to extend to subsequent implementation phase) - **Job location**: Riyadh, KSA - **Experience requirement**: 10+ years - **Project scope**:Deputy Head of Operational Risk / Deputy Head of Operational Risk - **Search Closure Date**: - 13 March, 2024 **Role and Focus Areas**: - Reports to Head of Risk - In-depth...

  • Operations Head

    2 months ago

    Riyadh, Saudi Arabia irisestaffng.com Full time

    **Role**: Operations Head - Beauty and Cosmetics **Company**- A global lifestyle conglomerate with multiple Retail/ Fashion/Beauty and F&B brands **Location** -Riyadh - You will have accountability for the Beauty and Cosmetics division, working end-to-end across the supply chain to drive operational excellence. - You will be leading a business unit and a...

  • Operations Head

    4 weeks ago

    Riyadh, Saudi Arabia irisestaffng.com Full time

    **Role**: Operations Head - Beauty and Cosmetics **Company**- A global lifestyle conglomerate with multiple Retail/ Fashion/Beauty and F&B brands **Location** -Riyadh - You will have accountability for the Beauty and Cosmetics division, working end-to-end across the supply chain to drive operational excellence. - You will be leading a business unit and a...

  • Operations Head

    2 weeks ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Ascendz HR Solutions Full time

    We have urgent opening for Operations Head at Saudi Arabia. We need a Chartered Accountant with valid Saudi Arabian visa for the role.Min Requirements Should have a valid Saudi visa. Good English communication skills and know to read & speak Arabic. Age between 35 to 45 yrs with 10+ yrs experience. Prior experience in IT products company will be a value add....

  • Deputy Head of Operational Risk

    2 weeks ago

    Riyadh, Ar Riyāḑ, Saudi Arabia PayTech Nexus Ltd Full time

    Term:3 months for project (possibility to extend to subsequent implementation phase)- Job location: Riyadh, KSA- Experience requirement: 10+ years- Project scope:Deputy Head of Operational Risk / Deputy Head of Operational Risk- Search Closure Date: - 13 March, 2024Role and Focus Areas: Reports to Head of Risk Indepth experience in of Operational Risk...

  • Head of Legal

    2 weeks ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Voda Cleaning & Restoration of Kennett Square Full time

    Head of Legal Head of Legal Department: Legal Employment Type: Full Time Location: KSA Description Tabby creates financial freedom in the way people shop, earn, and save, by reshaping their relationship with money. The company's flagship offering allows shoppers to split their payments online and in-store with no interest or fees. Over 32,000...

  • Operations Head

    2 weeks ago

    Riyadh, Ar Riyāḑ, Saudi Arabia irisestaffng Full time

    Role: Operations Head - Beauty and CosmeticsCompany- A global lifestyle conglomerate with multiple Retail/ Fashion/Beauty and F&B brandsLocation -Riyadh You will have accountability for the Beauty and Cosmetics division, working endtoend across the supply chain to drive operational excellence. You will be leading a business unit and a crossfunctional team in...

  • Head of Operational Excellence

    3 weeks ago

    Riyadh, Saudi Arabia Linum Consult Full time

    The Role Head of Operational Excellence - Riyadh CLIENT Linum Consult’s client is a major international construction consultancy. They are currently seeking a Manager to oversee their Operational Excellence Department in Riyadh, Saudi Arabia. RESPONSIBILITIES - Reviewing and updating policies, processes, and procedures, quality assurance, continuous...

  • Head of Operations

    2 weeks ago

    Riyadh, Ar Riyāḑ, Saudi Arabia AESG Full time

    AESG is an international specialist consultancy, engineering, and advisory firm, with offices across the UK, UAE, Saudi Arabia, and Singapore dedicated to help solve our clients greatest challenges, through collaboration, innovation, and advanced technical solutions. With unparalleled experience, gained from working on hundreds of projects, our...

  • Head of Retail Operations

    4 weeks ago

    Riyadh, Saudi Arabia Al-Futtaim Full time

    Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more...

  • Head of Technology

    2 weeks ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Informa Connect of Informa PLC Full time

    Head of Technology Full-timeCompany Descriptionis rewriting the events playbook. Its purpose is transformational, its DNA digital, and its ambition unprecedented. Tahaluf is scaling to further increase its lead as the largest B2B Live and On Demand Events organiser in Saudi Arabia: by SQM, Attendance, Colleagues and Revenue. To scale at this pace requires...

  • Consultant Paediatricians

    2 weeks ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Head Medical Full time

    We have opportunities available to attend interviews with our client, the Dr Sulaiman Al Habib Medical Group (HMG). Representatives from HMG will be available to meet with applicants in London, during early August. Final dates and venue to be confirmed. We requireConsultant Paediatricians (and subspecialties) to join one of the fastest-growing...

  • Consultant Emergency Medicine

    2 weeks ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Head Medical Full time

    We have opportunities available to attend interviews with our client, the Dr Sulaiman Al Habib Medical Group (HMG). Representatives from HMG will be available to meet with applicants in London, during early August. Final dates and venue to be confirmed. We requireEmergency Medicine Consultants to join one of the fastest-growing multi-specialty private...