Service Operations Head

5 days ago


Riyadh, Ar Riyāḑ, Saudi Arabia Avensys Consulting Full time

At Avensys Consulting, we strive to deliver exceptional customer experiences across all touchpoints. To achieve this, we are seeking a Service Operations Head who will oversee customer service operations and customer journey. The successful candidate will drive strategic initiatives to enhance customer satisfaction, loyalty, and overall experience.

The ideal candidate will have a bachelor's degree in business administration, marketing, or a related field, and at least 4 years of experience in customer service or customer experience management, with at least 2 years in a leadership role. They must have a proven track record of managing customer service teams and improving customer satisfaction metrics.

A strong understanding of company policies, procedures, and operations is essential. We offer an excellent base salary, attractive company benefits, and a fun and collaborative work environment. Strong career progression opportunities are also available.



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