Key Account Manager
2 days ago
**_Role brief:_**
You’ll map out Shipa Delivery’s business growth strategy - and make it happen. You will have the ability to work closely with Shipa Delivery team members to generate an expanded customer base and, through one-on-one communication with existing clients, help shape a streamlined operation.
You need to be great at networking and have a knack for presenting and public speaking.
**_Your Responsibilities_**
- Develop valuable business relationships with major clients to help them meet their last-mile delivery needs.
- Acquire a thorough understanding of customers’ needs and preferences to help streamline the operation.
- Expand relationships with existing customers by continuously proposing solutions that satisfy their objectives.
- Ensure that products and services are delivered to customers accurately and on time.
- Serve as the link of communication between major customers and internal teams.
- Quickly resolve issues and problems faced by customers and deal with complaints.
- Play an integral part in generating new sales that will turn into long-lasting relationships.
- Recommend solutions based on customer needs by using industry knowledge.
- Organize workshops for customers to update them on the latest developments in the sector, including changes to local regulations.
- Prepare regular reports of progress and forecasts to internal and external stakeholders using accurate account metrics.
- Introduce and manage projects designed to cater to the needs of new clients.
**Requirements**:
- Your Qualifications_
- Previous account management experience
- Previous project management experience
- Be articulate and accustomed to dealing with clients on a one-to-one basis
- Be willing to travel
- Be adept at problem-solving
- Have in-depth experience in Customer Relationship Management
- Be proficient in English
- Have a good grasp of MS Excel and data analysis.
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