Strategic Key Accounts Manager

4 days ago


المملكة العربية السعودية, Saudi Arabia Emerson Full time

**Job Summary**

The Strategic Account Manager has TOTAL Emerson Automation Solutions scope and is focused on leading the development and execution of strategies resulting in profitable growth through increased penetration of the Strategic Account.

The Strategic Account Manager is the guardian of customer relationship, orchestrating the development of corporate-wide resources to provide comprehensive product, service, and solutions to the Strategic Account; and to optimize the opportunities to create mutually valued productivity, growth, and profitability.

The Strategic Account Manager leads the B2B Alignment of the Customer Management Team and the Emerson Management Teams to drive the Key Strategic Initiatives or Programs of the Site Management Team and position Emerson as the enabler of more efficient and effective business results through the collaboration with Emerson. The Strategic Account Manager is responsible for building an effective and impactful Global Account Team.

The main objective of this position is to drive Emerson Automation Solution as “ **The Supplier of First Choice **” by managing the account.
- Primary purpose of the job is to work in Collaboratio n with the BUs and other cross functional team for business development and achieve sales targets.

**Job Responsibilities
- Develop a true business partnership with SAUDI ARAMCO, its subsidiaries, and JVs in Saudi Arabia and overseas-if required as well as facilitating senior management level relationships on C-level.
- Understand Saudi Aramco vision, communicate internally within Emerson and align both organizations on longer term objectives.
- Leverage existing and develop new relationships with key executive decision-makers to position Emerson as a preferred supplier of Technology, Products, Services and Solutions
- Develop and manage the execution of a multi-faceted comprehensive account plan covering all major business units at both the corporate and site level
- Manage and direct the work and activities of the Strategic Account Team, organize, and manage the team as a single organization focused on the customer’s business.
- Develop smart KPI’s against which strategic account team’s performance is measured.
- Ensure BU plans and key initiatives are consistent with account plans and are implemented in a timely professional manner. Assimilate BU personnel & Site Team Leaders into the Strategic Account Core Team.
- Understand all aspects of SAUDI ARAMCO’s business, market needs and competitive environment
- Create a strong awareness of Emerson Automation Solution’s capabilities throughout the SAUDI ARAMCO organization
- Provide direction & lead Local team to engage with specific program (e.g., sustainability, Cybersecurity, etc.) to maximize value to the Account.
- Investigating feasibility of new businesses, and identifying new opportunities within the accounts
- Developing of strategic customer business plans, fully integrated with business, technology, and collaboration center.
- Analyze competitive marketplace and industry trends to accordingly develop business strategies for growth direction.
- Support marketing team in developing sales and marketing strategies on branding the organization in those accounts.
- Address customer issues and concerns in a timely fashion to ensure customer satisfaction.
- Work with business units to identify new sits/customers and to retain existing clients.
- understanding of the client’s business and the major factor/s trends with need analysis pro-actively and develop future business development opportunities.

**Basic Qualifications**
- Bachelor’s Degree in Engineering Discipline or equivalent
- MBA Desirable
- Fluent in English/Arabic Language-Written and spoken
- Previous experience in working with Saudi Aramco.

**Additional Information**

**Customers**:Saudi Aramco operating companies, subsidiaries and JVs and internal Emerson business units.

**Internal**:Outside sales team, project management team, manufacturing (Engineers, Management), quality manager, order administration manager, life cycle services manager, COF team and GIS team

**External**:Direct customers, local business partners (Sales Managers).

**KFLA Competencies**

11. Customer Focus

5. Business Insight

7. Communicates Effectively

33. Strategic Mindset

21. Builds Networks

**Health & Safety**

Recognise and accept HSE Roles & Responsibilities as defined in Emerson’s Company Procedures.

**_**Failure to comply with Safety Management System and Health and Safety procedures will result in disciplinary procedures _**

**Health & Safety**
- Ensure effective leadership in HSE, leading by example and setting the direction for a successful health and safety program and creating a foundation for a positive safety culture.
- Discuss Health and Safety first or at least early on the agenda of every meeting.
- Ensure effective management of HSSE risks and impacts. Report all hazards, incidents and Near Misses in line



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