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Collections & Claims Specialist
3 weeks ago
Company Profile:
Every Day, Around the World, People Reach for Unilever Products. Our Brands Are Trusted Everywhere And, By Listening to The People Who Buy Them, We've Grown into One of The World's Most Successful Consumer Goods Companies. In Fact, 150 Million Times A Day, Someone Somewhere Chooses a Unilever Product.
Look in Your Fridge, Or on The Bathroom Shelf, And You’re Bound to See One of Our Well-Known Brands. We Create, Market and Distribute the Products That People Choose to Feed Their Families and Keep Themselves and Their Homes Clean and Fresh.
Our Corporate Strategy Aims to Double the Size of Our Business While Reducing Our Impact on The Environment By 2020. As A Result, In the Months and Years to Come, We Envisage Many Opportunities for Our Staff to Progress and Gain Vital Experience. It’s Never Been Such an Exciting Time to Join the Unilever Team.
Job Scope:
SPOC for any customer engagements in relation to open invoices and receivables. It includes Cash Collections; Collections Correspondence; Collections Escalations; Payment Plan; Collections Recovery; and Provisions & Write-Offs
Roles & Responsibilities
- Liaise and follows up with Customers for collection of dues & resolution of disputed items
- Reconciliation and agreement with Customers on net amount receivable (or payable)
- Ensure correct deduction classification and open claim case (if not done automatically) for unearned discounts
- Proactively and reactively track open invoices to keep DSO at lowest possible level
- Ensure risk free and reconciled customer accounts (open items and aged balances)
- Support Cash Apps and Claims Specialists for invoice issue resolution
KPIs:
- Total receivables and days outstanding
- Gross Overdue and overdue outstanding days
- Customer reconciliations (# of reconciliations done)
- Receivable write off
- Quarterly no-due certificate from all customers
Key Competencies & Skills - Standards of Leadership
Role requirements:
- Customer focus
- Negotiation & influencing skills
- Team player
- Time management
Technology Skills:
- SAP, Highradius collection and PEGA Claims
Standards of Leadership:
Purpose & Service
Personal Mastery
Agility
Business Acumen
Talent Catalyst
Consumer Love
Passion for High Performance
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