Elevator Collections Associate
4 days ago
This role is an exciting opportunity to join our team as a Collection Specialist where you will be responsible for supporting the collection efforts on all assigned accounts.
You will determine the action necessary for recovery of current and overdue amounts, ensuring collection and supporting the business in building a healthy portfolio.
The role holder shall carry out his duties in accordance with the stipulated business policies and procedures.
- Key Responsibilities:
- Execute Otis collections process to maximise collections whilst managing retention of customers' accounts.
- Manage relationships with customers to ensure favourable payment release and minimise the possibility of bad debts.
What You Will Do:
- Execute the collection process (bill generation, delivery, follow up etc.) by prioritising activities across client accounts based on negotiated agreements.
- Communicate with clients on a regular basis through meetings, direct phone calls and emails to ensure they are aware of the account status and all outstanding dues can be collected in a timely manner.
- Work closely with the accounting team to implement processes and policies that contribute to accurate invoicing.
- Verify amounts and receipts for funds received and maintain archives for all receipts.
- Coordinate with internal and external stakeholders to follow-up on collections.
- Prepare monthly statistics and highlight monthly outstanding and payment details.
- Negotiate with defaulting customers to repay their debts in full thereby achieving full recovery on contracted service fees.
- Relay to Finance Department any and all accounts that need to be written off due to bad debt.
Qualifications:
- High School Diploma or equivalent
- Fluent written and spoken English essential, Arabic preferred
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