Collection Specialist

3 days ago

Jeddah, Makkah Province, Saudi Arabia KONE Full time

Certified as a Top Employer; KONE is dedicated to a better world of work and exhibits this through excellent people practices. We are committed to fostering a great work culture and inspiring the highest standards of quality and efficiency putting our people first and creating a workplace that nurtures collaboration, diversity, growth and wellbeing.

It's time to make a move. Join our flow.

We have an exciting opportunity for an experienced Collections Specialist within the Finance team to be based in Jeddah, Saudi Arabia.

This position is responsible for managing customer accounts receivables, routinely contacting customers on open account balances to obtain prompt payment, improve cash flow and ensure customer satisfaction.

What will you do?

Coordinating BPO and retained organization for credit management, collection, and dispute management processes.
Resolving and supporting FL solving complicated collection cases.
Performing dispute root cause analysis and corrective actions from an end-to-end perspective.
Depending on the local requirements, the first collection contact may be carried out physically.
Transactional tasks for accounts retained in FL responsibility.
Dispute management routing for agreed retained accounts.
Recording invoice disputes into collection and dispute management solution as they arise.
Initiating and following the dispute management workflow by dispatching the recorded disputes to the relevant business responsible people in the organization for resolution.
Applying Collection strategy for agreed retained accounts.
Conducting the collection calls towards customers in a structured way.
Requesting promises to pay from customers as part of collection contacts and recording the given promises.
Coordinates with CS&A and inbound teams for his/her portfolio of customers to ensure that all queries and disputes are appropriately handled and resolved to facilitate collections activities.

Are you the one?

Bachelor degree in Accounting.
Minimum 2 years of experience in collection field.
Native Arabic speaker with excellent communication skills in English (both written and verbal).
Excellent communication, negotiation, and customer handling skills.
Experience with SAP.
Proficiency in Microsoft Office, particularly Excel.
Strong problem-solving and analytical skills.
Strong interpersonal skills for handling sensitive customer interactions.
High attention to detail and ability to work under pressure to meet deadlines.

At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you achieve your career and personal goals and enable you to live a healthy and balanced life.

Collection Specialist