General Manager

3 weeks ago


Riyadh, Saudi Arabia Serco Plc Full time

Make a difference every day

The Job Opportunity
Serco is currently bidding for a new master planned development project in Riyadh and we are sourcing for a General Manager who will be accountable for the overall operations of the facility, planning, co-coordinating, controlling all technical and management strategies.

Key accountabilities
- Develop, monitor and review annual maintenance programs for the Project.
- Recommend and administer capital improvement works.
- Develop, administer and review whole of life cycle replacement programs.
- Represent client to navigate through various audits, inspections conducted by local bodies, insurance companies, bankers, investors etc.
- Establish, policies and procedures for each service under management.
- Liaise with clients, staff and external consultants at all levels in matters relating to building service delivery.
- Negotiate procure and review whole of service delivery contracts.
- Ongoing management of the Risk Management program.
- Development of the QA program and take it through audit for subsequent award.
- Preparation and management of operating budgets.
- Assist the Leadership team with the development and implementation of management initiatives.
- Prepare monthly reports and attend monthly senior management meetings.
- Review all training needs and report on a yearly basis.
- Liaise with customer representatives on an appropriate and regular basis.
- Monitor, review and, where appropriate, update property, plant and equipment to meet the changing needs of the business, within your authority limits.
- Carry out formal performance appraisals with each subordinate bi-annually & annually, reviewing performance against agreed business goals.
- Management of subcontractors and suppliers.


Knowledge of both international and local (UAE) statutory and legislated requirements in governing large properties.
Knowledge of international best practice in facilities management
Demonstrated commitment to the processes of continuous improvement and quality customer service.

Specific requirements
10 years plus experience of managing within a Facilities Management (FM) environment. 5 years minimum experience in managing multi-disciplined People Managers including support functions (eg finance, procurement). Have led a diverse, multi-cultured, multi-disciplined workforce to achieve the work output and quality of services. Demonstrated analytical, organisational business and negation skills. Demonstrated experience in Change Management. Proven financial management expertise, especially the ability to control and meet budget objectives.
Six Sigma certification is a preference (yellow belt/green belt/black belt)

Working with Serco
At Serco, not only is the nature of the work we do important, everyone has important role to play.
We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.

Join Us

Take pride in what you do


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