Service and Hospitality Manager

4 days ago

Jeddah, Saudi Arabia Hilton Full time

A Service And Hospitality Manager supervises the Guest Service/Front Office Team to ensure that Team Members are prepared and well-informed to deliver our Guests an exceptional experience from check-in through check-out.

**What will I be doing?**

As Service And Hospitality Manager, you will oversee the Guest Service/Front Office Team which is the main connection between the Guest, the hotel, and the various hotel departments. A Service And Hospitality Manager is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:

- Oversee the entire Guest Service/Front Office operation to maintain high standards
- Evaluate levels of Guest satisfaction and monitor trends, with a focus on continuous improvement
- Ensure regular and VIP Guests are recognised and that the Guest Service department operates with a sales attitude and promotes the hotel brand's loyalty scheme
- Maximise room occupancy at best rates and use up-selling techniques to promote hotel services and facilities
- Set departmental objectives, work schedules, budgets, policies, and procedures
- Monitor the appearance, standards, and performance of the Front Office Team Members with an emphasis on training and teamwork
- Ensure Team Members have current knowledge of hotel products, services, pricing and policies, as well as knowledge of the local area, and are continuously trained to learn and understand policies and practices
- Maintain good communication and working relationships with all hotel departments
- Monitor staffing levels to meet cover business demands
- Conduct monthly communication meetings and produce minutes
- Manage staff performance issues in compliance with company policies and procedures
- Recruit, manage, train and develop the Guest Service team
- Comply with hotel security, fire regulations and all health and safety legislation
- Act in accordance with policies and procedures when working with front of house equipment and property management systems
- Assist with other departments, as necessary

**What are we looking for?**

Service And Hospitality Manager serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

- Previous supervisory experience in Front Office within the hotel/leisure/retail sector
- High level of IT proficiency
- High level of commercial awareness and sales capabilities
- Experience of managing people and developing people
- Previous experience of managing a department and Profit and Loss account
- Excellent leadership, interpersonal and communication skills
- Accountable and resilient
- Commitment to delivering a high level of customer service
- Ability to work under pressure
- Excellent grooming standards
- Flexibility to respond to a variety of work situations
- Ability to work on your own and as part of a team

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

- Familiar with Property Management Systems
- A degree or diploma in Hotel Management or equivalent

**What will it be like to work for Hilton?**

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all

  • Customer Service Ambassador

    1 month ago

    Jeddah, Makkah Province, Saudi Arabia DA Hospitality Full time

    About DA HospitalityWe are a leading hospitality company dedicated to delivering exceptional guest experiences. Our team is passionate about providing personalized service and making every stay memorable.

  • Hospital Delegate Services

    5 days ago

    Jeddah, Saudi Arabia Bupa Arabia Full time

    Role Purpose: Key Accountabilities: 1. High level of customer service and professionalism - Follow customer service procedures as outlined in the manual to comply with the department’s procedures and standards - Follow up on all customer requests such as but not limited to admission, medication, lab, radiology, etc. - Maintain a thorough knowledge of all...

  • Customer Service Ambassador

    1 week ago

    Jeddah, Makkah Province, Saudi Arabia DA Hospitality Full time

    Role OverviewThe Guest Relations Host at DA Hospitality plays a pivotal role in delivering exceptional customer service to our esteemed guests. This position involves warmly welcoming guests, addressing their inquiries and needs, and ensuring a memorable experience.Key ResponsibilitiesGuest Welcome: Extend a warm welcome to guests upon arrival, creating a...

  • Customer Service Ambassador

    2 weeks ago

    Jeddah, Makkah Province, Saudi Arabia DA Hospitality Full time

    About the RoleWe are seeking a skilled Customer Service Ambassador to join our team at DA Hospitality. As a key representative of our brand, you will be responsible for providing exceptional customer experiences that exceed our guests' expectations.

  • Customer Service Ambassador

    3 weeks ago

    Jeddah, Makkah Province, Saudi Arabia DA Hospitality Full time

    We are seeking a highly skilled Customer Service Ambassador to join our team at DA Hospitality. This role plays a crucial part in ensuring exceptional customer experiences.Job OverviewThe Customer Service Ambassador is responsible for welcoming guests, addressing their inquiries and needs, and providing a memorable experience.ResponsibilitiesGuest Welcome:...

  • Executive Chef Candidate

    3 days ago

    Jeddah, Makkah Province, Saudi Arabia DA Hospitality Full time

    About DA HospitalityWe are a professional culinary establishment seeking an experienced Sous Chef to lead our kitchen team. This role is ideal for those who have the passion to deliver exceptional dining experiences.Job SummaryThe successful candidate will be responsible for ensuring seamless food preparation and service operations within our busy restaurant...

  • Hotel Manager

    1 week ago

    Jeddah, Saudi Arabia Hospitality Co. Full time

    We are seeking a professional and customer-focused hotel manager to oversee our hotel operations. In this position, you will direct the day-to-day operations and activities at your allocated hotel location. Your duties will include managing personnel, collecting payments, monitoring budgets, and evaluating hotel performance. Hotel Manager...

  • Hospital Representative

    7 months ago

    Jeddah, Saudi Arabia King Faisal Specialist Hospital and Research Centre Full time

    Delivers and picks-up all official outgoing and incoming Hospital correspondence and other documents to/from addresses outside KFSH&RC (General Organization). Collects and delivers for the Hospital and its employee registered mail, parcels, and official documents to/from Central Post Office. **Essential Responsibilities and Duties**: 1. Delivers official...

  • Restaurant Reservations and Sales Manager

    7 months ago

    Jeddah, Saudi Arabia Sunset Hospitality Group Full time

    Founded in 2011, Sunset Hospitality Group (SHG) is a global leader in creating and managing unique hospitality experiences. Operating in 16 countries with 31 brands, SHG delivers high-quality services across resorts, beach clubs, restaurants, and nightlife venues. Notable concepts in its portfolio include METT Hotels & Resorts, Azure Beach, Ammos, Dream,...

  • Guest Relations Manager

    7 months ago

    Jeddah, Saudi Arabia Eram Talent Full time

    Eram Talent is currently seeking a highly skilled and experienced Guest Relations Manager to join our hospitality team. As the Guest Relations Manager, you will be responsible for overseeing all aspects of guest relations to ensure an exceptional guest experience. Your main duties will include managing a team of guest relations staff, developing and...

  • Hospital Logistics Manager Atcom

    7 months ago

    Jeddah, Saudi Arabia ATCOM Full time

    **Job Overview**: **Responsibilities**: 1. Biomedical Engineering Oversight: - Manage and coordinate biomedical engineering activities within the hospital. - Ensure proper maintenance and functionality of medical equipment. 2. Subcontractor Management: - Oversee and manage relationships with subcontractors, ensuring quality service delivery. - Collaborate...

  • Culinary Operations Manager

    3 weeks ago

    Jeddah, Makkah Province, Saudi Arabia DA Hospitality Full time

    Job OverviewWe are seeking a highly skilled Culinary Operations Manager to join our team at DA Hospitality. This is an exceptional opportunity for an experienced Sous Chef to take on a leadership role and contribute to the success of our kitchen operations.

  • General Manager

    7 months ago

    Jeddah, Saudi Arabia Sunset Hospitality Group Full time

    **Responsibilities** - Oversee the operations functions of the venue - Ensure full compliance to resort operating controls, SOP’s, policies, procedures and service standards. - Lead all key property issues including capital projects, customer service and refurbishment. - Handling complaints and oversee the service recovery procedures. - Responsible for the...

  • Dynamic F&B Sales Professional

    3 weeks ago

    Jeddah, Makkah Province, Saudi Arabia DA Hospitality Full time

    Job OverviewWe are seeking a talented and results-driven Food & Beverage Sales Executive to join our team at DA Hospitality. This role requires a passionate and dynamic individual who can deliver exceptional customer service and drive business growth.About the RoleThe successful candidate will be responsible for implementing sales strategies, maximizing...

  • Director, Support Services

    7 months ago

    Jeddah, Saudi Arabia King Faisal Specialist Hospital and Research Centre Full time

    Responsible for managing, overseeing, and directing the functions under the Support Services to ensure effective implementation of organizational policies and procedures and the optimal utilization of the Hospital resources. **Essential Responsibilities and Duties**: 1. Audits, monitors and approves the Support Services departments operating and capital...

  • Lead Culinary Operations Manager

    1 month ago

    Jeddah, Makkah Province, Saudi Arabia DA Hospitality Full time

    We are seeking a highly skilled and experienced Lead Culinary Operations Manager to join our team at DA Hospitality. This is an exciting opportunity for a professional Sous Chef to take on a leadership role in our kitchen, overseeing the preparation and design of menus, managing staff, and ensuring exceptional customer satisfaction.About the RoleAs a key...

  • Senior Culinary Operations Manager

    1 week ago

    Jeddah, Makkah Province, Saudi Arabia DA Hospitality Full time

    We are seeking a highly skilled and experienced Senior Culinary Operations Manager to join our team at DA Hospitality. As a key member of our kitchen leadership, you will play a critical role in maintaining and enhancing our customers' satisfaction.Job SummaryThe successful candidate will be responsible for assisting the Executive Chef in planning and...

  • Concierge (Hospitality)

    7 months ago

    Jeddah, Saudi Arabia Eram Talent Full time

    Eram Talent is currently seeking a detail-oriented and customer-focused Concierge to join our hospitality team. As a Concierge, you will be responsible for providing exceptional customer service and creating memorable experiences for our guests. Your main duties will include assisting guests with various inquiries and requests, such as restaurant...

  • Executive Culinary Operations Manager

    2 weeks ago

    Jeddah, Makkah Province, Saudi Arabia DA Hospitality Full time

    We are seeking a seasoned Sous Chef to assume the role of second-in-command in our DA Hospitality kitchen, working closely under the guidance of our Executive Chef. As a key member of our culinary team, you will be responsible for upholding exceptional standards of quality and customer satisfaction.Key Responsibilities:Collaborate with the Executive Chef to...

  • Ambassador- Hospitality

    1 week ago

    Jeddah, Saudi Arabia MGX.jobs Full time

    **We are looking forward to speaking to YOU!** **We are seeking an Arabic speaking, highly networked & enthusiastic hotelier who has 1-5 hours per week to provide lead generation for an Executive Search Company, specialising in the hospitality Industry.** **Ideally**: Seen as second income of highly networked individuals First step into recruitment,...