Customer Service Ambassador

1 day ago


Jeddah, Makkah Province, Saudi Arabia DA Hospitality Full time

We are seeking a highly skilled Customer Service Ambassador to join our team at DA Hospitality. This role plays a crucial part in ensuring exceptional customer experiences.

Job Overview

The Customer Service Ambassador is responsible for welcoming guests, addressing their inquiries and needs, and providing a memorable experience.

Responsibilities
  • Guest Welcome: Greet guests warmly upon arrival, creating a friendly and inviting atmosphere.
  • Information Provision: Provide clear and accurate information about hotel amenities, services, and local attractions.
  • Guest Assistance: Assist guests with various requests, such as luggage assistance, dining reservations, and transportation arrangements.
  • Problem Resolution: Address guest concerns and complaints promptly and professionally, striving to find satisfactory solutions.
  • Feedback Collection: Gather guest feedback to identify areas for improvement and contribute to overall guest satisfaction.
  • Teamwork: Collaborate with other team members to ensure smooth operations and maintain a positive work environment.
Requirements

To succeed in this role, you should have:

  • Excellent communication and interpersonal skills;
  • Strong problem-solving and conflict resolution abilities;
  • Ability to work effectively under pressure;
  • Passion for providing exceptional customer service;
  • Basic knowledge of local attractions and amenities;
  • English speaker.
Compensation

The estimated salary for this position is $45,000 - $60,000 per year, depending on location and experience.



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