Customer Service Ambassador
1 day ago
We are seeking a highly skilled Customer Service Ambassador to join our team at DA Hospitality. This role plays a crucial part in ensuring exceptional customer experiences.
Job OverviewThe Customer Service Ambassador is responsible for welcoming guests, addressing their inquiries and needs, and providing a memorable experience.
Responsibilities- Guest Welcome: Greet guests warmly upon arrival, creating a friendly and inviting atmosphere.
- Information Provision: Provide clear and accurate information about hotel amenities, services, and local attractions.
- Guest Assistance: Assist guests with various requests, such as luggage assistance, dining reservations, and transportation arrangements.
- Problem Resolution: Address guest concerns and complaints promptly and professionally, striving to find satisfactory solutions.
- Feedback Collection: Gather guest feedback to identify areas for improvement and contribute to overall guest satisfaction.
- Teamwork: Collaborate with other team members to ensure smooth operations and maintain a positive work environment.
To succeed in this role, you should have:
- Excellent communication and interpersonal skills;
- Strong problem-solving and conflict resolution abilities;
- Ability to work effectively under pressure;
- Passion for providing exceptional customer service;
- Basic knowledge of local attractions and amenities;
- English speaker.
The estimated salary for this position is $45,000 - $60,000 per year, depending on location and experience.
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Dining Service Ambassador
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Customer Service Ambassador
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Customer Service Ambassador
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Food Service Team Member
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