Operations Admin Intern

4 weeks ago

Riyadh, Saudi Arabia Tabby Full time

Operations Admin Intern

**Operations Admin Intern**

**Department**:Design

**Employment Type**:Internship

**Location**:KSA

**Description**

**About us**: Tabby creates financial freedom in the way people shop, earn and save by reshaping their relationship with money. The company's flagship offering allows shoppers to split their payments online and in-store with no interest or fees. Over 32,000 global brands and small businesses, including Amazon, Noon, IKEA and Shein, use Tabby to accelerate growth and gain loyal customers by offering easy and flexible payments online and in stores. Tabby has generated over $7 billion in transaction volume for its partner brands and has the highest-rated, most-reviewed, largest and fastest-growing app of any fintech in the GCC region. Tabby launched operations in 2020 and has raised +$1 billion in equity and debt funding from global and regional investors.

**Key Responsibilities**
- This role supports existing product teams and research activities. We are looking for a Research Operations Admin intern who can join us to:

- Provide administrative support to scale research operations and admin tasks.
- Coordinate Rapid User Calls and similar research activities.
- Build and manage a database of Tabby User Groups.
- Recruit research participants for different projects.
- Coordinate the distribution of incentives for research participants (as per Tabby's research incentive policy).
- Keep our research library organised and accessible.
- Organise workshops.
- Spread the word about user research and its importance at Tabby.

**Skills, Knowledge and Expertise**

**Essential attributes**

Behavioural competency
- Organisational and time management skills in coordinating requests / demands from different teams successfully and efficiently
- Building relationships with other teams quickly and effectively
- IT Skills eg Excel, Google Docs, etc.

Aptitude for learning and development
- Learning new methods, best practice, and/or new ways of working, and sharing recent developments in own field of work, with team

Ways of working
- Collaborative and leads own work, to support other teams
- Can-do and problem-solving attitude, and recognises that project success depends on the impact it makes for end customers.
- Independent and takes pride in planning and delivering their own work from finish to end
- Adaptable and is ready to change own plan, based team feedback, customer needs, and/or business priorities, with the aim to support a better customer experience overall.
- Manage user data ethically, by following strict privacy guidelines throughout collection, storage, and access, based on permission and job needs.

**Qualifications**:

- Bachelor's degree in psychology, human resources, other social science disciplines, or equivalent practical experience.

**Desirable attributes**
- Skills in managing relationships with colleagues, and passionately advocating for customers while mindfully balancing it against business needs
- Skills in recruiting hard-to-reach research participants eg cash-only users, people with disabilities...etc

**Why you should join Tabby**
- Independence: you will be assigned your own project from day one. This means you will have full ownership of your work from start to finish
- Making an impact: you have a real opportunity to share your passion in advocating for customers, and ensuring that your research findings have impact on making customer experience better
- Remote or hybrid working: you have the option to work remotely anywhere within KSA, or from our office in Riyadh
- Career development: this role has the potential to develop your own skills in Research Methodology or Research Ops, assisting UX Researcher in running research and / or setting up Research Governance, Community of Practice, Research Training Programme, and/or Research Repository
- Talent Talk: you have the option to be supported by UX Research Lead to help develop your talent, skills and expertise in User Experience Research, Research Ops, and / or Design Thinking Research

Job ID 904c560b-c5c0-4439-bb63-72f5a775134d

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