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Ip Pricing Specialist

4 months ago

Hofuf, Saudi Arabia DHL Full time

**IP Pricing Specialist**

Would you like to be part of the most international company in the world? A company operating in more than 220 countries worldwide and has been pioneering cross-border express shipping since 1969. Would you like to be part of a business that connects people across the globe and want to make a difference? Then waste no time and join our amazing team at Deutsche Post DHL (DPDHL). DHL Global Forwarding, Freight (DGFF) is the Group's air, ocean, and road freight specialist. We offer standardized transport as well as highly specialized end-to-end solutions to customers in a wide range of industries globally.

DHL Global Forwarding has an opening for** IP Pricing Specialist **in **Dammam.** In this specific position you will have to develop and administer customer operations plans and processes to deliver efficient logistics processes and results in the supply chain of a specific client using multimodal means of transportation and provide support to sales team in line with the business strategy and requirements, corporate guidelines, and policies.

**_ Join us in connecting people and improving lives_**

**In this IP Pricing Specialist position
- You will have to handle the daily operations of main clients
- You will responsible for the handling over dimension cargo
- You will support with customs clearance and final delivery and mange the loading plan
- You will have to follow up on required permits.
- You will have to execute customer operations plans and processes to deliver efficient logistics processes, manage and update orders received via the system including special and non-assigned orders
- You will have to ensure flow of goods and information across a customer’s global supply chain and provide resolution for order/ delivery issues.
- You will have to support sales team and respond to operations related requests from the sales team such as quotation, exception deal management, historical account overview, billing corrections, etc.
- You will have to undertake delivery of cartage tours, monitor and achieve tour profitability, service quality and timelines
- You will promptly respond to customer enquiries, including conducting customer visits and understanding of customer requirements
- You will have to track the available capacities and ensure optimum utilization as per the set objectives
- You will have to resolve issues occurring in operational activities, report to management on events and exceptions, as necessary
- You will have to ensure systems are updated with the latest information on product shortages, expected delivery dates, price changes, etc.
- You will draft reports related to customer inquiries, sales trends, customer complaints, delivery/service problems, reasons for product returns, etc. and evaluate efficiency of operational performance and delivery
- You will have to interact with other logistics operations departments, customer service and warehouse team to ensure smooth operations
- You will have to comply with operating standards and procedures to provide cost-effective, superior, and efficient customer service
- You will have to study and resolve issues in day-to-day customer operations and execute practices focusing on increasing effectiveness and efficiency

**Now, here’s what we need from you**
- 4 years of experience within the same field.
- Bachelor’s degree or equivalent
- Excellent communicator in English, both written and oral.

**We offer**:

- Opportunities in a global company where you can contribute your ideas and skills to move towards our shared goals.
- Possible further career development
- Competitive salary

**Why join DHL Global Forwarding?**

Our **TOP EMPLOYER prestigious certification** attests to our best-in-class efforts to attract and retain talent by fostering a positive work environment and encouraging personal and professional development among employees. The development of talented women in our organization will be a focus for us and an important part of our DGF Strategy 2025.

We aspire to become the undisputed leader in our industry, **when people think of forwarding; we want them to think DGF **because we have:

- The** largest global network** with more than ~30,000 passionate employees
- The most **efficient processes** and **fastest response times**:

- The **best solutions** and **best customer service**

**Our Vision**:The Logistics Company for the World.

**Our Mission**:Excellence. Simply Delivered.
**Our Purpose**:Connecting People, improving lives.
**Our Values**:Respect & Results
**Our Goals**:Employer, Provider, and Investment of Choice, Living Responsibility
- DHL Global Forwarding is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics._