Specialist Customer Success Partner

3 weeks ago

Riyadh, Saudi Arabia SAP Full time

**We help the world run better**

**Who you’ll become**

Specialist Customer Success Partner (S-CSP) Responsibilities:
Daily management of assigned cloud customer accounts. This includes account management strategies, developing and managing engagement and expansion plans, and delivery of Cloud Success Services to ensure consumption and product adoption growth within assigned customers. The focus of this position is twofold; to maximize the ROI customers receive from their investments in SAP cloud products and to promote revenue growth and renewal protection, which positively impact SAPs business performance. Your end-goal? To help companies of all sizes solve their unique challenges - and run simpler.

As a S-CSP within the SAP Academy for Customer Success, you will be responsible to:

- Immerse yourself in a multi-dimensional, experiential learning with a focus on digital transformation, global intelligence, human skills, business and technology acumen, solution/industry knowledge, and strategy/tools/process.
- Learn how to drive value across the customer lifecycle through solution adoption and ongoing renewals that foster account expansion.
- Receive onboarding in your local market with on-the-job training and mentoring by a senior S-CSP professional in the field. You will have the opportunity to work both behind the scenes and directly with customers

The program will enrich your knowledge of SAP and CSS and give you the professional experience to be ready to serve our customers. Upon successful completion of the program, you will move in to a direct customer-facing S-CSP role in your market and continue to receive mentoring and coaching support to accelerate your growth. Specialist focus areas: Customer Experience (CX), Human Experience Management (HXM), S4/RISE, Digital Supply Chain (DSC) and, Procurement (ISBN)

**What you’ll bring**
- Bachelor equivalent
- 2-3 years’ work experience with a proven record of supporting customers and business transformation, preferably from consulting or account management that include resolution and escalation management.
- Multi-dimensional experience: global experience, leadership role, athletics, entrepreneurial/self-starter, volunteerism, music.
- Strong communication skills including fluency in English and local language.
- Proficient interpersonal skills including, passion, curiosity, collaborative working style, effective listening skills, professional presence, and empathy.
- Demonstrated ability to collaborate across diverse stakeholders and business functions.
- Strong Business Acumen including demonstrated knowledge of business process and/or industries.

**About SAP Academy for Customer Success**

The SAP Academy for Customer Success is a world-class training program that develops our next generation workforce by delivering an energizing and inspiring experience within a globally diverse environment. This dynamic 9-month program builds a foundation to jump start your career at SAP.
Join us for the opportunity of a lifetime, to develop a global peer network, partner and engage with customers to help solve their unique business challenges, and leverage world-class cloud-based products and services, all while earning a great salary and benefits.

SAPAcademyforCustomerSuccess #SAPSCSPProgramG2 #theSAPAcademy

We thoroughly reviewed the possibility of returning to in person and due to the unpredictable global situation, the classroom portion of the program will remain 100% virtual in 2023. Should these global factors positively shift, there is a slight chance a small portion of the program could be held in San Ramon, California in late Q3 of 2023. This decision will be made in Q1 2023.

**We build breakthroughs together**

**We win with inclusion**

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone - regardless of background - feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.

**EOE AA M/F/Vet/Disability**:
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.

Requisition ID: 352140 | Work Area: Sales | Expected Travel: 0 - 100% | Career Status: Graduate | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid.

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