Designer - Client Engineering

2 weeks ago

Riyadh, Saudi Arabia IBM Full time

**Introduction**
IBM Client Engineering Designers take a human-centered perspective in value engineering. They understand the human needs behind a clients challenge through lean user research and participative activities (Enterprise Design Thinking) in client conversations. Designers can uncover additional client needs to be addressed with IBM Technologies, leading to cross-and up-sell opportunities. Designers are responsible for translating client needs into desirable experiences that connect business, technology, and user goals. We increase client satisfaction with meaningful outcomes and drive adoption by bringing real value to real people.

Excellent onboarding training will set you up for success, whilst ongoing development will continue to advance your career through its upward trajectory. Our sales environment is fast-paced and supportive. Always part of a team, you'll be surrounded by leaders and colleagues who are always willing to help and be helped - as you support MVPs that obsess over user-centricity and business impact.

**Your Role and Responsibilities**
As a Designer within Client Engineering, you'll be a key player in a multi-disciplinary team made up of Architects, Data Scientists, Engineers, Developers, and Business Strategists to deliver a unique client co-creation experience that uses IBM technology to accelerate and prove value for our clients.

We're passionate about success. If this role is right for you, then your achievements will mean that your career is flourishing and our clients are thriving. To help ensure this win-win outcome, a 'day-in-the life' of this opportunity may include, but not be limited to:

- Synthesizing research, client insights, and requirements to craft user experiences that connect people in enduring ways with product, services, and brands
- Facilitating and leading user sessions, with clients and IBM team, using contemporary methods and tools to identifying and prioritizing technical challenges that uncover opportunities, drive innovation, and turn ideas into reality
- Leading UX and customer /user journey design for prioritized use cases and Minimal Viable Solutions', often reimaging how work is performed
- Demonstrating a growth mindset and continuous learning to create concept and process designs to guide clients to solve business challenges that deliver human-centered solutions
- Advocating for the user to create meaningful & engaging experiences that bridges the connection between human, business, and technology.

**Required Technical and Professional Expertise**
- Experience with UX and/or Visual Design Best Practices (Wireframing, Research, Prototyping, IA, etc.)
- Highly skilled work in visual and UX design best practices; excellent written communication and storytelling skills.
- Provable excellence of workshop preparation, facilitation, and post-session follow-up, with a track record of leading non-designers through concepts and techniques. All giving clients a clear site of optimized UX contributing to business value.
- Understanding of Enterprise Design Thinking and how to use it to drive to user centric solutions of complex technical problems
- Understanding of how to use user research methods (formal and informal) to uncover critical user, business and technical needs

**Preferred Technical and Professional Expertise**
- Experience connecting the user and service design with the broader business context and business framing to design a holistic solution to clients
- Experience in an Agile and LEAN methodologies; collaborative environments, understanding stakeholder requirements, and ensuring that designs serve the users.
- Comfort and technical fluency with Hybrid Cloud and Data & AI concepts

**About Business Unit**

Client Engineering within IBM Technology Sales is about proactive initiative, controlled speed and positive impact. Moving fast, we've a bias for action, and an obsession to support our clients overcome their hardest problems through fast-paced and agile co-creative experiences.

In a world where technology moves at speed, it's essential that we stay ahead of the curve to provide tailored solutions from across IBM's whole product suite, that meet our clients' needs. It's not enough for us to know that there are problems in the world. As a multi-disciplinary team of experts we're obligated to make sure they're continually solved. It's an obsession that drives us to help our clients modernize and thrive. Always.

In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.
Being an IBMer means you’ll be able to learn and develop yourself and your career, you’ll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive

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