Operation Manager
3 weeks ago
Monitoring restaurant operations to ensure compliance with food safety standards and industry regulations
- Training staff on appropriate customer service techniques for different scenarios, such as handling complaints about food or service quality.
- Reviewing financial reports to identify ways to improve profitability
- Reviewing menus with chefs to ensure food quality standards are being met.
- Managing the scheduling of employees to ensure adequate coverage during peak hours without overstaffing during slow times.
- Maintaining communication with vendors to ensure that food supplies are adequate and prices are competitive
- Establishing long-term business goals and objectives to improve the overall performance of the restaurant
- Coordinate daily Front of the House and Back of the House restaurant operations
- Respond efficiently and accurately to customer complaints
- Regularly review product quality and research new vendors
- Organize and supervise shifts
- Appraise staff performance and provide feedback to improve productivity
- Estimate future needs for goods, kitchen utensils and cleaning products
- Ensure compliance with sanitation and safety regulations
- Manage restaurant’s good image and suggest ways to improve it
- Control operational costs and identify measures to cut waste
- Create detailed reports on weekly, monthly and annual revenues and expenses
- Promote the brand in the local community through word-of-mouth and restaurant events
- Train new and current employees on proper customer service practices
- Implement policies and protocols that will maintain future restaurant operations
- Knowledge of KSA Labor Law
Application Question(s):
- Available in Riyadh
**Experience**:
- F&B: 2 years (required)
**Language**:
- English (required)
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