IT Operations Manager
7 months ago
**Job Description**:
Our client : A FMCG company looking for IT operations Manager in Riyadh.
The client is seeking an experienced IT Operation Manager to monitor all events that occur in the day-to-day enterprise technology environment to allow smooth and efficient operations, detecting and escalating exception conditions to the necessary parties, both internal and external
Your role:
IT infrastructure management: Oversee the management and maintenance of the organization’s IT infrastructure, including networks, servers, storage systems, and data centers. Monitor system performance, capacity, and availability to proactively identify and resolve issues, ensuring constant compliance with security standards
IT service management: Define, implement, and manage IT service management processes and procedures based on industry best practices - developing a set of service level agreements (SLAs) and key performance indicators (KPIs) to measure service quality, identifying ways to improve it
Vendor management: Build and maintain relationships with vendors and external consultants. Evaluate vendor performance, negotiate contracts, and manage service level agreements (SLAs). Collaborate with vendors to manage software updates, patches, and system enhancements, conducting system audits to identify opportunities for improvement
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