Support Specialist
5 days ago
WHAT'S THE ROLE?
As a Support Specialist at Hilti, you will play a crucial role in ensuring customer satisfaction and success by providing top-tier technical support. You will work closely with various teams to resolve customer issues, provide technical advice, and enhance the overall customer experience.
WHO IS HILTI?
Hilti is where innovation is improving productivity, safety and sustainability in the global construction industry, and beyond. Where strong customer relationships are creating solutions that build a better future. Where there is pride and a sense of belonging across our 120 locations, carrying right into our lives and homes. Where people are exploring possibilities, leveraging their potential, owning their personal development and growing lasting careers.
WHAT DOES THE ROLE INVOLVE?
- Troubleshoot and resolve software, hardware, and network issues.
- Collaborate with product development teams to address and resolve customer feedback.
- Ensure timely resolution of customer support requests and incidents.
- Document and track customer issues using a ticketing system.
- Identify opportunities to improve support processes and customer experience.
**Year upon year we are recognized as one of the top 'Great Place to Work' employers, both globally and locally. And when you meet us you'll understand why. We have a diverse team of people with a variety of nationalities, backgrounds and experiences. Success at Hilti is down to teamwork and ability, no matter where you’re from.**
WHAT DO WE OFFER?
We will give you everything you need to excel in your role, including ongoing training and lots of responsibility from the start. In return, for your exceptional performance and consistent results, you will receive one-to-one career mentoring, as well as exciting opportunities to broaden your role and potentiality.
WHAT YOU NEED IS:
- Bachelor's / Diploma degree in Information Technology, Computer Science, or a related field.
- Strong problem-solving skills with a focus on customer satisfaction.
- Proficiency in IT hardware, software, and network troubleshooting.
- Experience with ticketing systems and IT service management tools.
- Excellent communication skills, both verbal and written.
- Ability to work in a fast-paced and dynamic environment.
- Previous experience in a technical support role is preferred.
WHY SHOULD YOU APPLY?
We have a diverse team of people with a variety of nationalities, backgrounds and experiences. Success at Hilti is down to teamwork and ability, no matter where you’re from.
As part of your interview process, we’ll take you on a day-in-the-life ‘field ride’ to give you a feel for the job and the caliber of our people. We’ll also pay for your travel to the interview. Tempted to apply? Press the ‘
-
Senior IT Support Specialist
22 hours ago
جدة, Saudi Arabia Perfect Purity LLC Full timeEnsure technical assistance and support to the organization's staff and end-users by resolving hardware, software, and network issues. The IT Support Specialist ensures the smooth and efficient operation of IT resources, educates users on best practices, and aids in implementing IT solutions that align with the organization's objectives. This role is...
-
Technical Support Specialist
5 days ago
جدة, Saudi Arabia inDrive Full timeSaudi Arabia, Jeddah Hybrid Full-time Junior We are excited to announce that we are hiring a Customer Support Specialist in Jeddah. This is an excellent opportunity to be part of a dynamic company, where you will provide exceptional support to our customers and contribute to our ongoing success. If you have strong communication skills, a passion for...
-
Sales Analytics
1 day ago
جدة, Saudi Arabia Nestle Operational Services Worldwide SA Full time**Position Snapshot**: Title: Sales Analytics & Support Specialist Location: Jeddah Full-Time **Position Summary**: - Ensure availability of all sales reports and dashboards for sales function use to track performance and ensure all tools and master data are up to date. Strong management of TTS, Claims and disputes with sales team. - Responsible for...
-
IT Support Specialist
4 weeks ago
جدة, Saudi Arabia Med Market Agency Full time**Job Summary**: **Key Responsibilities**: - **Server Management**: Maintain, update, and troubleshoot servers, ensuring high availability and security. - **Cybersecurity**: Implement and manage security protocols, firewalls, antivirus solutions, and intrusion detection/prevention systems. - **MDM (Mobile Device Management)**: Configure and monitor MDM...
-
Icqa Escalation Specialist
6 days ago
جدة, Saudi Arabia Afaq - Warehouse Branch Full timeHigh school or equivalent - Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays - Can lift up to 49 pounds, stand/walk during shifts lasting up to 12 hours, and be able to frequently push, pull, squat, bend, and reach - Work 40 hours/week, and overtime as required **Our overall mission is simple**: We want Amazon to be the...
-
Senior Attractions Specialist
1 day ago
جدة, Saudi Arabia Parsons Full timeParsons is looking for a **Senior Attractions Specialist**to join our team for our projects in Jeddah! In this role you will be responsible to **support scope development, scope management and technical performance of specialist third party design consultants and contractors to ensure project goals and objectives are met.** **What You'll Be Doing**: -...
-
Product Specialist
3 weeks ago
جدة, Saudi Arabia EMS Company Full timePosition: Product Specialist Department: Surgical line Location: Riyadh Type: Full Time Key Responsibilities: - Provide product support and expertise to healthcare professionals - Work closely with sales and marketing teams to promote products - Ensure product knowledge and training for clients and staff - Establish and maintain strong relationships...
-
General Support Specialist
1 day ago
جدة, Saudi Arabia Marriott International, Inc Full time**رقم الوظيفة** 24172190 **التصنيفات** Rooms & Guest Services Operations **الموقع** Four Points by Sheraton Jeddah Corniche, Cornich Road, Jeddah, Saudi Arabia, Saudi Arabia عرض على الخريطة **الجدول الزمني** Full-Time **هل تقع في مكان بعيد؟** N **إمكانية الانتقال إلى موقع...
-
Social Media Specialist
3 weeks ago
جدة, Saudi Arabia Talent Pal Full timeWe are looking for a talented and experienced Social Media Specialist to join our dynamic team. **Key Responsibilities**: - Develop and implement effective social media strategies to increase brand awareness. - Manage and optimize social media platforms including Facebook, Instagram, Twitter, and LinkedIn. - Create engaging content tailored for various...
-
Senior Financial Planning
2 weeks ago
جدة, Saudi Arabia Salla Full timeSalla is currently seeking a skilled and motivated Financial Planning & Analysis Specialist to join our team. As a Financial Planning & Analysis Specialist, you will play a key role in driving financial planning and analysis processes, providing strategic insights, and supporting decision-making at Salla. This is an exciting opportunity to be a part of a...
-
Specialist-guest Experience
5 days ago
جدة, Saudi Arabia Marriott International, Inc Full time**Job Number** 24153698 **Job Category** Rooms & Guest Services Operations **Location** Four Points by Sheraton Jeddah Corniche, Cornich Road, Jeddah, Saudi Arabia, Saudi Arabia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Our jobs aren’t just about giving guests a smooth check-in and...
-
Product Specialist B2C
3 weeks ago
جدة, Saudi Arabia Nespresso Full timeNespresso is on a mission, through uncompromising choices, to bring exceptional and sustainable coffee to your home. With every cup, we elevate coffee moment into a movement, with taste and purpose. Cultivating coffee as an art, to grow the best in each of us. Here’s why we think you should choose us: - Comprehensive total rewards benefits package - Free...
-
Coffee Specialist
3 weeks ago
جدة, Saudi Arabia Nespresso Full timeNespresso is on a mission, through uncompromising choices, to bring exceptional and sustainable coffee to your home. With every cup, we elevate coffee moment into a movement, with taste and purpose. Cultivating coffee as an art, to grow the best in each of us. Here’s why we think you should choose us: - Comprehensive total rewards benefits package - Free...
-
Installation Specialist
3 weeks ago
جدة, Saudi Arabia Aram Meem Full time**ToYou**is a leading online Saudi food ordering and delivery super-app with one of the largest and most comprehensive networks of merchants across the Kingdom of Saudi Arabia. We seek to deliver all necessities across the Kingdom, whether they be from restaurants, supermarkets, pharmacies, or more. At **ToYou** we aim to provide all our customers with a...
-
Quality Specialist
3 days ago
جدة, Saudi Arabia KEO International Consultants Full timeOverview: KEO is a creative enterprise, where innovation is a way of life. We are uniquely resourced with end-to-end services to take clients from inspiration - through conceptualization - to realization of planning, design or project delivery in the built and natural environments. For over 60 years we’ve led with vision, contributing to many of the...
-
Contracts Specialist
3 days ago
جدة, Saudi Arabia KEO International Consultants Full timeOverview: KEO is a creative enterprise, where innovation is a way of life. We are uniquely resourced with end-to-end services to take clients from inspiration - through conceptualization - to realization of planning, design or project delivery in the built and natural environments. For over 60 years we’ve led with vision, contributing to many of the...
-
Collection Specialist
3 weeks ago
جدة, Saudi Arabia Kone Full timeCertified as a Top Employer; KONE is dedicated to a better world of work and exhibits this through excellent people practices. We are committed to fostering a great work culture and inspiring the highest standards of quality and efficiency putting our people first and creating a workplace that nurtures collaboration, diversity, growth and wellbeing....
-
HR Specialist
1 day ago
جدة, Saudi Arabia Linxon Full timeJob Description - Job Title: HR Specialist - Location: Jeddah, Saudi Arabia Join Linxon! We combine AtkinsRéalis project management expertise and Hitachi Energy’s deep technological knowledge to create a company dedicated to substations - we are Linxon! What will you do? - Manage the onboarding process for new employees, ensuring a smooth transition...
-
Warehouse and Material Specialist-saudi Arabia
3 weeks ago
جدة, Saudi Arabia Raytheon Full time**Date Posted**: 2025-03-03 **Country**: United States of America **Location**: TX001: El Paso 7201 Montana Avenue, El Paso, TX, 79925 USA **Position Role Type**: Onsite At Raytheon, the foundation of everything we do is rooted in our values and a higher calling to help our nation and allies defend freedoms and deter aggression. We bring the strength of...
-
Electrical & Automation Specialist
6 days ago
جدة, Saudi Arabia Nestlé Full timePOSITION SNAPSHOT Location: Jeddah, Kingdom of Saudi Arabia Company: Nestlé Saudi Manufacturing Full-Time Contract Reports to: Electrical Automation Engineer Joining Nestlé means you are joining the largest Food and Beverage Company in the world. At our very core, we are a human environment - passionate people driven by the purpose of enhancing the...