Senior IT Support Specialist

3 weeks ago


جدة, Saudi Arabia Perfect Purity LLC Full time

Ensure technical assistance and support to the organization's staff and end-users by resolving hardware, software, and network issues. The IT Support Specialist ensures the smooth and efficient operation of IT resources, educates users on best practices, and aids in implementing IT solutions that align with the organization's objectives. This role is instrumental in ensuring that the technological environment is reliable, secure, and up-to-date, enabling staff to deliver excellent results without technical hindrances.

**Technical Troubleshooting and Issue Resolution**:

- Assist users in dealing with technical issues related to network connectivity, printers, and other peripherals.

**User Support and Training**:

- Provide timely and effective support to end-users, ensuring mínimal downtime and maintaining productivity.
- Educate users on system best practices, security guidelines, and appropriate usage to maximize tool effectiveness.

**System Maintenance and Updates**:

- Perform regular system backups and ensure the immediate recovery of lost data.

**Security Oversight**:

- Ensure that workstations, servers, and associated networks adhere to organizational security standards.
- Periodically review system logs and monitor for any suspicious activity.

**Hardware Management**:

- Recommend, schedule, and perform PC, hardware, and peripheral equipment improvements, upgrades, and repairs.
- Manage IT inventory, ensuring all devices are accounted for and are functioning optimally.

**Software Management**:

- Work closely with the IT team to ensure software licenses are up to date and compliant.

**Communication**:

- Maintain open lines of communication with the IT team and other departments to ensure seamless service and project implementations.
- Document all actions taken, solutions provided, and systems updated in the IT ticketing system.

**Vendor Management**:

- Liaise with external suppliers for the repair of equipment under warranty or maintenance contract.
- Stay updated with the latest trends and suggest new technologies that can enhance company operations.

**Project Support**:

- Support the IT team in the delivery of IT projects, assisting in software deployments, and infrastructure upgrades.
- Ensure that all processes and procedures are completed, quality standards are met, and projects are delivered on time.

**Continuous Improvement**:

- Participate in regular training and professional development opportunities to stay updated with the latest technologies and industry best practices.
- Contribute to the continuous improvement of IT processes, suggesting tools and practices to optimize IT support delivery.

**QUALIFICATIONS**:

- Bachelor’s degree or higher in CS, CIS, or related field preferred.
- Preferably Microsoft Certified. Prince2 or Agile Certified.
- At least 3-5 years of experience in handling corporate infrastructure environment
- Experience in handling multi-site infrastructure
- Excellent verbal, interpersonal and written communication skills.
- Strong analytical, problem solving and decision-making capabilities.
- Team player with the ability to work in a fast-paced environment.
- Resourceful, keen and self-motivated.
- Good Reporting and Project Management Skills
- Excellent Decision Making Skills
- Excellent Planning and Organization Skills.

**Essential**:
Operating Systems:

- Windows (including Windows Server editions)
- MacOS
- Linux distributions (e.g., Ubuntu, CentOS)

Helpdesk & Ticketing Systems:

- ServiceNow
- JIRA Service Desk
- Zendesk

Remote Support Tools:

- TeamViewer
- Remote Desktop Protocol (RDP)
- LogMeIn

Hardware & Software Inventory Tools:

- Lansweeper
- Spiceworks
- Network Monitoring & Management:

- SolarWinds Network Performance Monitor
- Wireshark
- PRTG Network Monitor

Endpoint Security Solutions:

- Windows Defender
- Crowdstrike

Backup & Recovery Tools:

- Veeam Backup & Replication
- Acronis True Image
- Windows Backup and Restore

IP Telephone Management System
- SNOM/Polycom
- Asterisk Server for IP Phones.

Pay: ﷼9,000.00 - ﷼12,000.00 per month

Ability to commute/relocate:

- Jeddah: Reliably commute or planning to relocate before starting work (required)

Application Question(s):

- How much is your asking salary for this position? (Kindly be advised that providing a response on this question is imperative for us to progress further)

**Education**:

- Bachelor's (required)

**Experience**:

- Senior IT Support Specialist or related: 5 years (required)

Application Deadline: 30/11/2023



  • جدة, Saudi Arabia AZAD PROPERTIES Full time

    **Main Responsibilities in HR Operations**: - Oversee and optimize HR operations processes to improve efficiency and employee satisfaction across the organization. - Ensure compliance with labor laws and regulations, updating HR procedures as necessary to maintain best practices and standards. - Collaborate with department heads to support workforce...


  • جدة, Saudi Arabia Imdad Full time

    The senior product Specialist is responsible for promoting and selling company’s Aesthetic Injectables products to new and existing customers by visiting them regularly and constantly. He/she is also in charge of collecting sales orders from the clinic/medical aesthetic centers under the assigned accounts as well as maintaining a good relationship with...


  • جدة, Saudi Arabia AstraZeneca Full time

    **Job Title** **Senior Product Specialist Complement - Rare Disease** **ABOUT ASTRAZENECA** AstraZeneca is a global, science-led, patient-focused biopharmaceutical company that focuses on the discovery, development, and commercialization of prescription medicines for some of the world’s most serious diseases. But we’re more than one of the world’s...

  • Sales Analytics

    3 months ago


    جدة, Saudi Arabia Nestle Operational Services Worldwide SA Full time

    **Position Snapshot**: Title: Sales Analytics & Support Specialist Location: Jeddah Full-Time **Position Summary**: - Ensure availability of all sales reports and dashboards for sales function use to track performance and ensure all tools and master data are up to date. Strong management of TTS, Claims and disputes with sales team. - Responsible for...


  • جدة, Saudi Arabia ABB Full time

    **Senior Sales Specialist, Jeddah**: **At ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions. Write the next chapter of your ABB...


  • جدة, Saudi Arabia Salla Full time

    We are seeking a dynamic Senior Learning and Development (L&D) Specialist to join our HR team. **Key Responsibilities**: Program Design: Develop and deliver engaging training programs and workshops tailored to the needs of our tech-savvy workforce. Needs Assessment: Conduct training needs assessments to identify skills gaps and opportunities for employee...


  • جدة, Saudi Arabia AstraZeneca Full time

    **JOB TITLE** **Senior Oncology Product Specialist** **Location: Jeddah** **ABOUT ASTRAZENECA** AstraZeneca is a global, science-led, patient-focused biopharmaceutical company that focuses on the discovery, development, and commercialisation of prescription medicines for some of the world’s most serious diseases. But we’re more than one of the...


  • جدة, Saudi Arabia Hunter Rose Full time

    Our client, a respected and well known leader in the Oil & Energy industry, are seeking a superstar Senior Talent Acquisition Specialist. You will be responsible for driving the end-to-end recruitment process, utilizing your expertise to attract top-tier talent across both engineering and leadership roles. **Key responsibilities will include**: -...


  • جدة, Saudi Arabia Otis Full time

    Date Posted: 2024-09-10 Country: Saudi Arabia Location: Otis Elevator Company Saudi Arabia Ltd, 11th Floor, Tower B, Zahran Business Center, Prince Sultan Street, Salamah District, Jeddah, Saudi Arabia The role holder is responsible for supporting the sales team in delivering effective sales operations for the new equipment business by managing schedules,...


  • جدة, Saudi Arabia SC Johnson Full time

    **Senior Specialist, Sales Operations** - Location: Saudi Arabia, Jeddah - Function: Sales **Overview** As the Senior Specialist, Sales Operations, you are expected to support the commercial team, by providing data analysis & insights. You will cooperate closely with customer marketing team to develop & execute trade marketing...


  • جدة, Saudi Arabia Marsh McLennan Full time

    Client Relationship Management - Senior Coordinator **Company**: Marsh **Description**: From the support and administrative level, may be responsible for leading daily operations. Coordinates the tactical logistics and task assignments of client relationship projects.Addresses problems and issues that may be of a sensitive, difficult, non-routine or...


  • جدة, Saudi Arabia IsDB - Islamic Development Bank Full time

    **Job Purpose**: The role’s primary responsibility will be to assist the Associate Manager in building the technological infrastructure and adapting new technologies to streamline and modernize funds operations. The position will be responsible for supporting the development, implementation, and management of end-to-end data analytics solutions (including...


  • جدة, Saudi Arabia Talent Pal Full time

    Client Relationship Management - Senior Coordinator **Company**: Marsh **Description**: From the support and administrative level, may be responsible for leading daily operations. Coordinates the tactical logistics and task assignments of client relationship projects.Addresses problems and issues that may be of a sensitive, difficult, non-routine or...


  • جدة, Saudi Arabia Afaq - Warehouse Branch Full time

    High school or equivalent - Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays - Can lift up to 49 pounds, stand/walk during shifts lasting up to 12 hours, and be able to frequently push, pull, squat, bend, and reach - Work 40 hours/week, and overtime as required **Our overall mission is simple**: We want Amazon to be the...

  • Senior Manager

    15 hours ago


    جدة, Saudi Arabia Parsons Full time

    The Senior Manager - Architecture & Finishes is responsible for overseeing the successful execution of all phases of detailed design projects under their direction. The Senior Manager will ensure technical excellence in design, regulatory compliance, and on-time, within-budget project completion in alignment with contractual obligations. **What You'll Be...


  • جدة, Saudi Arabia Comprehensive Business Services CBS Full time

    **Senior Learning and Development Specialist**: In this role, you will play a key part in enhancing the skills and knowledge of our employees to drive organizational growth and success. - Design and implement innovative learning strategies and programs to meet the development needs of our diverse workforce. - Collaborate with internal stakeholders to...


  • جدة, Saudi Arabia AstraZeneca Full time

    **JOB TITLE** **Sr. Product Specialist Complement - Rare Disease** **ABOUT ASTRAZENECA** AstraZeneca is a global, science-led, patient-focused biopharmaceutical company that focuses on the discovery, development, and commercialization of prescription medicines for some of the world’s most serious diseases. But we’re more than one of the world’s...

  • Procurement Specialist

    2 months ago


    جدة, Saudi Arabia AZAD PROPERTIES Full time

    We are looking for a meticulous and driven individual to join Azad as a Procurement Specialist. This role is vital in managing the procurement processes for our properties, ensuring cost-effective and timely procurement while maintaining high standards of quality and compliance. This position offers a wonderful opportunity for growth in a dynamic and...

  • Product Specialist Cl

    3 months ago


    جدة, Saudi Arabia QuidelOrtho Full time

    The Opportunity QuidelOrtho unites the strengths of Quidel Corporation and Ortho Clinical Diagnostics, creating a world-leading in vitro diagnostics company with award-winning expertise in immunoassay and molecular testing, clinical chemistry and transfusion medicine. We are more than 6,000 strong and do business in over 130 countries, providing answers...


  • جدة, Saudi Arabia white shadow Full time

    We are looking for a talented and experienced Social Media Specialist to join our dynamic team. **Key Responsibilities**: - Develop and implement effective social media strategies to increase brand awareness. - Manage and optimize social media platforms including Facebook, Instagram, Twitter, and LinkedIn. - Create engaging content tailored for various...