Senior Comprehensive Service Quality Specialist
3 months ago
CCDS is a trusted leader in providing comprehensive cybersecurity solutions tailored to meet the unique needs of businesses. We are currently seeking a highly skilled and motivated Senior Saudi Comprehensive Service Quality Specialist to join our team. As a Senior Saudi Comprehensive Service Quality Specialist at CCDS, you will play a critical role in ensuring the delivery of high-quality services and customer satisfaction.
In this role, you will be responsible for monitoring and evaluating service quality, identifying areas for improvement, and implementing strategies to enhance the overall service delivery process. You will work closely with cross-functional teams and stakeholders to define service quality standards, metrics, and best practices to ensure that CCDS continues to provide exceptional services to our clients.
If you are a detail-oriented professional with a strong background in service quality management and a passion for delivering outstanding customer experiences, this is an excellent opportunity to contribute to the success of CCDS and make a significant impact in the cybersecurity industry.
**Responsibilities**:
- Develop and implement service quality strategies, policies, and procedures
- Monitor and evaluate service quality across all customer touchpoints
- Identify areas for improvement and develop action plans to enhance service delivery
- Collaborate with cross-functional teams to ensure adherence to service quality standards and best practices
- Implement customer feedback mechanisms and analyze customer satisfaction data
- Provide guidance and support to teams in addressing service quality issues and customer complaints
- Stay up-to-date with industry trends and best practices in service quality management
- Work closely with stakeholders to define service quality metrics and KPIs
**Requirements**:
- Saudi Nationality is required
- Bachelor's degree in Business Administration, Quality Management, or a related field
- Minimum of 5 years of experience in service quality management roles
- Strong knowledge of service quality frameworks and best practices
- Experience in implementing service quality improvement initiatives
- Excellent analytical and problem-solving skills
- Effective communication and interpersonal skills
- Customer-centric mindset and a passion for delivering exceptional service experiences
- Relevant certifications in service quality management are highly recommended
**Benefits**
- Paid Time Off
- Performance Bonus
- Private Family Medical Insurance
- Training & Development plan
- 30 calendar day annual vacation
-
Comprehensive Service Quality Specialist
3 months ago
الرياض, Saudi Arabia CCDS Full timeCCDS, a trusted leader in providing comprehensive cybersecurity solutions, is currently seeking a highly skilled and motivated Saudi Comprehensive Service Quality Specialist to join our team. As a Saudi Comprehensive Service Quality Specialist at CCDS, you will play a critical role in ensuring the delivery of high-quality services and customer...
-
Senior Manager
1 month ago
الرياض, Saudi Arabia D360 Bank Full timeSenior Manager - Service Design & Quality **Responsibilities** - Manage E2E design of service of all products and services whether in-app or out-of-app, to ensure all consistency and customer centricity across journeys, as well as alignment to the bank policies and risk appetite - Creating and managing all customer journeys, service blueprints, and...
-
Quality Compliance Specialist
2 weeks ago
الرياض, Saudi Arabia JASARA PMC Full timeJASARA PMC is seeking a highly motivated Quality Compliance Specialist to join our team and contribute to our mission of delivering exceptional project outcomes in Saudi Arabia's rapidly evolving infrastructure market. As a Quality Compliance Specialist, you will be focus on Compliance and Quality Systems requirements specific to the Directorate of...
-
Senior Quality Assurance Specialist
3 months ago
الرياض, Saudi Arabia OTO Full timeHello from OTO, your passport to seamless shipping in the dynamic MENA landscape! As a multi-language, All-in-one Shipping Management Software, we're the navigational tool empowering e-commerce Stores and Omnichannel brands to dispatch their orders effortlessly through a vast network of 200+ shipping companies, both locally and globally. In the quest to...
-
Senior Energy Specialist
3 months ago
الرياض, Saudi Arabia World Bank Group Full timeSenior Energy Specialist **Senior Energy Specialist** Job #: req28709 Organization: World Bank Sector: Energy Grade: GG Term Duration: 4 years 0 months Recruitment Type: International Recruitment **Location**: Riyadh,Saudi Arabia Required Language(s): English Preferred Language(s): Closing Date: 8/27/2024 (MM/DD/YYYY) at 11:59pm...
-
Technical Support Specialist
2 months ago
الرياض, Saudi Arabia Accounts Quality For Financial Consulting Full time**Summary**: The Level 1 Support Specialist is responsible for providing first-line technical support to end-users. This role involves responding to and resolving technical inquiries, troubleshooting hardware and software issues, and escalating more complex problems to higher-level support staff. **Key Responsibilities**: 2. **Troubleshooting**: - Identify...
-
Senior Marketing Specialist
2 months ago
الرياض, Saudi Arabia arcwa trading company Full time**إسم الجهة**: **arcwa trading company** **مسمى الوظيفة الشاغرة**: **Senior Marketing Specialist** **مجال العمل**: - المبيعات والتسويق - التجزئة والبيع المباشر [ **عرض كل الوظائف في هذا التصنيف** ] **مكان الوظيفة**: - الرياض - منطقة...
-
Technical Support Specialist
1 month ago
الرياض, Saudi Arabia Accounts Quality For Financial Consulting Full time**Summary**: The Level 1 Support Specialist is responsible for providing first-line technical support to end-users. This role involves responding to and resolving technical inquiries, troubleshooting hardware and software issues, and escalating more complex problems to higher-level support staff. **Key Responsibilities**: 2. **Troubleshooting**: - Identify...
-
Quality Control Specialist
2 months ago
الرياض, Saudi Arabia Gathern Full timeThe Quality Control Specialist ensures exceptional customer service by monitoring agent interactions and providing feedback. This role focuses on enhancing performance, improving customer satisfaction, and implementing quality assurance initiatives for continuous improvement **Key Accountabilities**: - Monitor and evaluate customer interactions across...
-
Quality Specialist
2 months ago
الرياض, Saudi Arabia Parsons Full timeParsons KAFD is looking for an amazingly talented **Quality Specialist - Monorail **to join our team! In this role, you will join a leading professional engineering, construction, and cost management team working on multiple projects in the King Abdullah Financial District (KAFD). KAFD is a master plan development positioned to become Riyadh’s new Central...
-
Senior Quality Material Engineer
3 months ago
الرياض, Saudi Arabia ILF Consulting Engineers Saudi Arabia Full time**Position Title**: Senior Quality Material Engineer **Work Location/Term**: Riyadh, KSA / Full-time **Supervision**: Design review and Supervision, Sitemanagement **In Absence Replaced By**: Senior Project Manager / Quality Material Engineer **Reports to**: Construction Director **Responsibilities**: - Conduct thorough inspections and assessments of all...
-
Senior Talent Management Specialist
2 months ago
الرياض, Saudi Arabia Innovative Solutions Full time**Company Description**: Innovative Solutions (IS) is a leading pure-player Cyber security company in the GCC established in 2003 headquartered in Riyadh with presence in Al Khobar, Jeddah, Dubai, and Abu Dhabi. Our Cybersecurity Solutions and Services encompasses Advisory Services, Technical Assurance, Solution Deployment, Professional Services and Managed...
-
Quality Specialist
3 months ago
الرياض, Saudi Arabia Calo Full time**About Calo** Launched in Bahrain in November of 2019, Calo is on a mission to make healthy easy. We’re a team of dedicated people driving this mission by providing better, faster, and cheaper ways to access food through technology. **Role overview** To function as a Quality Specialist who will be responsible for monitoring the receivings for Calo’s...
-
Senior Specialist, Contracting Ii
14 hours ago
الرياض, Saudi Arabia Ma’aden Full time**1. JOB DETAILS**: **Position Title**:Senior Specialist: Contract Management** **Broad Band**:E1: M6: Professional** **Reports to **Manager: Contract Management** **Department & Function**:Ma’aden Shared Services - ICT** **Job Code**: **Date Prepared/Revised**:04/01/2019 00:00:00** **Talent Pipeline Layer**:Manage Self: Technical/Professional **2....
-
Senior Quality Assurance Engineer
2 weeks ago
الرياض, Saudi Arabia D360 Bank Full timeSenior Quality Assurance Engineer The role is responsible for ensuring design quality and adherence to standards. He/she is involved in tasks that include software design, source code development, review and control, configuration management, and integration of software. He/she participates in a wide range of quality assurance testing and analyses to ensure...
-
الرياض, Saudi Arabia AWS EMEA SARL (Saudi Arabia Branch) Full time5+ years of cloud based solution (AWS or equivalent), system, network and operating system experience - 10+ years of consulting, design and implementation of serverless distributed solutions experience - External or internal customer facing, complex and large scale project management experience as well as technical specialist, design and architecture...
-
Food Safety
2 months ago
الرياض, Saudi Arabia HRSoldiers Full timeOur client is a renowned food & Beverage company with chain restaurants all over Saudi, looking to fill this vacancy in multiple locations within the kingdom. **Job Summary**: The Food Safety & Quality Specialist supports the implementation and maintenance of food safety and quality assurance programs. This role involves assisting with inspections,...
-
Senior Technical Project Management Specialist
3 months ago
الرياض, Saudi Arabia CCDS Full timeCCDS is a leading provider of comprehensive information technology and cybersecurity solutions. We are currently seeking a highly skilled and experienced Senior Saudi Technical Project Management Specialist to join our team. As a Senior Saudi Technical Project Management Specialist at CCDS, you will be responsible for overseeing and managing complex...
-
Senior Database Specialist
3 months ago
الرياض, Saudi Arabia CCDS Full timeCCDS is a prominent information technology and services company that specializes in providing end-to-end info-tech and next-generation cybersecurity services to businesses. We simplify enterprise security by delivering solutions that help businesses meet compliance requirements and secure their businesses from numerous security threats. We are currently...
-
Senior IT Planning and Governance Specialist
3 months ago
الرياض, Saudi Arabia CCDS Full timeCCDS is a renowned leader in providing comprehensive cybersecurity solutions tailored to meet the unique needs of businesses. We are currently looking for a highly skilled and motivated Senior Saudi IT Planning and Governance Specialist to join our team. As a Senior Saudi IT Planning and Governance Specialist at CCDS, you will play a crucial role in...