Digital Workplace Trainer
7 months ago
Persistence Recruitment is the trusted recruitment partner for Saudi Arabia’s Public Investment Fund, spearheading talent acquisition for the monumental Sovereign Fund Culture and Tourism Destination Giga-Project. We are currently seeking an experienced Digital Workplace Trainer to play a pivotal role in the Technology Adoption Programme, focusing on Okta, SAP, and ServiceNow implementations.
**Key Responsibilities**:
**Training Program Development**:
- Design training materials, documentation, and user guides.
**Training Delivery**:
- Conduct engaging and informative training sessions for employees at various levels, ensuring a thorough understanding of digital workplace tools.
- Customize training content based on the specific needs and roles of different user groups.
**User Support**:
- Provide ongoing support to users, addressing queries and issues related to Okta, SAP, and ServiceNow.
- Collaborate with the support team to ensure a seamless user experience.
**Feedback and Evaluation**:
- Gather feedback from training sessions and continuously refine training programs based on user input.
- Evaluate the effectiveness of training initiatives and make improvements as needed.
**Collaboration**:
- Work closely with the Digital Workplace Design team to understand the intricacies of the technology and incorporate them into training materials.
- Collaborate with IT support teams to stay informed about system updates and changes.
**Documentation**:
- Maintain up-to-date training documentation and manuals.
- Ensure that training materials align with the latest features and functionalities of Okta, SAP, and ServiceNow.
**Requirements**:
**Education**:
Bachelor’s degree in Education, Training, Information Technology, or a related field.
**Experience**:
- Minimum of 3 years of experience in delivering training programs, preferably in the context of digital workplace technologies.
- Experience in training end-users on Okta, SAP, or ServiceNow is a plus.
**Communication Skills**:
- Excellent communication and presentation skills.
- Ability to convey technical concepts in an understandable and relatable manner
**Adaptability**:
- Ability to adapt training content to various skill levels and learning styles.
- Flexibility to adjust training approaches based on participant feedback.
**User-Centric Mindset**:
- Understanding of user needs and challenges in adopting new technologies.
**Technology Familiarity**:
- Familiarity with Okta, SAP, or ServiceNow is advantageous.
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