Customer Service Representative
6 months ago
Johnson & Johnson Medical Devices is recruiting for a Customer Service Associate to be in Saudi Arabia Jeddah. Caring for the world, one person at a time has inspired and united the people of Johnson & Johnson for over 125 years. We embrace research and science - bringing innovative ideas, products and services to advance the health and well-being of people. Employees of the Johnson & Johnson Family of Companies work with partners in health care to touch the lives of over a billion people every day, throughout the world.
Thriving on a diverse company culture, celebrating the uniqueness of our employees and committed to inclusion. Proud to be an equal opportunity employer. And our culture is interconnected by the shared values of Our Credo. It's a culture that celebrates diversity and diverse perspectives. It helps employees achieve an effective mix between work and home life and supports their efforts to have a positive impact on their communities.
Sector/Organization Overview
...
Customer Service KSA Medical Devices
Summary of the job:
- Responsible for managing J&J customers and be the first point of contact for customers in Saudi Arabia.
- Processes orders by inputting to system, providing confirmation to customers regarding order receipt and availability.
- Investigates and resolves customer complaints regarding billing, shipping delays, and products.
- Generates non-routine correspondence to secure additional customer information or resolve customer disputes.
- Serves as liaison with sales, marketing, logistics, supply chain, and regulatory personnel to handle customer inquiries and complaints.
Main performance measures (Performance Goals)
- Performing regular calls and meetings with Customers. Sending related files, minutes of meeting and following up on related action points.
- Process orders accurately and timely. Update accurately and timely related tools & reports/ files.
- Contribute to achieving Voice of Customer targets.
- Contribute to achieving OTIF targets.
- Clear customer Claims & Debit Notes on a timely basis.
- Help reduce aging orders and backorders.
For more than 130 years, diversity, equity & inclusion (DEI) have been part of our cultural fabric at Johnson & Johnson and woven into how we do business every day. Our commitment to respect the dignity and diversity of all is embedded in our Credo.
We know that the success of our business depends on having the best talent in a workforce that reflects the diverse markets we serve around the world and an inclusive culture that values different perspectives and life experiences.
That is why we in KSA are working to create an inclusive environment where diverse backgrounds, perspectives and experiences are valued and each and every one of our people feel that they belong and can reach their potential. No matter who they are.
Diversity, Equity & Inclusion at Johnson & Johnson means "You Belong" Travel
This job has been sourced from an external job board.
-
Customer Service Representative
6 months ago
Jeddah, Saudi Arabia Johnson & Johnson Full time**Johnson & Johnson** Johnson & Johnson Medical Devices is recruiting for a Customer Service Associate to be in Saudi Arabia Jeddah. Caring for the world, one person at a time has inspired and united the people of Johnson & Johnson for over 125 years. We embrace research and science - bringing innovative ideas, products and services to advance the health...
-
Customer Service Representative
7 months ago
Jeddah, Saudi Arabia Talent Pal Full time**Job Description**: - Manage large amounts of incoming phone calls - Identify and assess customers’ needs to achieve satisfaction - Build sustainable relationships and trust with customer accounts through open and interactive communication - Provide accurate, valid and complete information by using the right methods/tools - Meet personal/customer service...
-
Customer Service
7 months ago
Jeddah, Saudi Arabia professional closets Full timeA Customer Service Representative (CSR) is the first point of contact for any customer who has a question or an issue with a product or service the company sells. They have many responsibilities like answering inbound phone calls, addressing customers’ questions about products and services, and processing payments or returns. نوع الوظيفة:...
-
Customer Service Representative
6 months ago
Jeddah, Saudi Arabia HILTI Full timeWHAT IS THE ROLE? - Information on delivery conditions and prices - Stock status information - Professional sales via telephone - Active sales promotion: cooperation with our other sales channels - Realization of orders (incl. picking up of machines for service, supply and depreciation of goods for consumption from Van Stock) - Check of uncovered orders -...
-
Customer Service
6 months ago
Jeddah, Saudi Arabia Talent Pal Full timeA Customer Service Representative (CSR) is the first point of contact for any customer who has a question or an issue with a product or service the company sells. They have many responsibilities like answering inbound phone calls, addressing customers’ questions about products and services, and processing payments or returns. نوع الوظيفة:...
-
Sales and Customer Service Representative
6 months ago
Jeddah, Saudi Arabia Talent Pal Full time**Job Description**: Intention/ Purpose Responsible for complete order processing cycle by effectively liaising with the customers, suppliers, sales and logistics team. Provide administrative support to both internal as well as external customers within the business unit. Areas of responsibility - Receive enquiries, acknowledge them immediately and record...
-
Call Center Customer Service Representative
7 months ago
Jeddah, Saudi Arabia Talent Pal Full timeJob Description - Manage inbound and outbound calls in a timely manner. - Assess the exact requirements of customers and provide appropriate solutions with utmost clarity and conciseness. - Explain all the essential details of the organization's products and services to captivate the customer's attention. - Contribute to the company's growth by improving the...
-
Customer Service Specialist
7 months ago
Jeddah, Saudi Arabia Sandoz Saudi Ltd Full timeSandoz is going through an exciting and transformative period as a global leader and pioneering provider of sustainable Generic and Biosimilar medicines. Now as an independently listed company, Sandoz aims to increase its strategic focus, operate with greater agility, set clearer business objectives, enhance shareholder returns, and strengthen its culture...
-
Customer Service Digital Lead
6 months ago
Jeddah, Saudi Arabia Johnson & Johnson Full time**Johnson & Johnson** Johnson & Johnson Medical Devices is recruiting for a Customer Service Key Account Representative to be in Saudi Arabia, Jeddah. Caring for the world, one person at a time has inspired and united the people of Johnson & Johnson for over 125 years. We embrace research and science - bringing innovative ideas, products and services to...
-
Medical Representative
7 months ago
Jeddah, Saudi Arabia Andalusia Group For Medical Services Full timeWe are looking for a persuasive medical representative to promote and sell Company services to doctors, clinics, and other relevant healthcare professionals. The medical representative’s responsibilities include persuading potential customers to purchase company medications, identifying prospective business opportunities for the company, and providing the...
-
Customer Service Key Account
6 months ago
Jeddah, Saudi Arabia Talent Pal Full timeJohnson & Johnson Medical Devices is recruiting for a Customer Service Key Account Representative to be in Saudi Arabia, Jeddah. Caring for the world, one person at a time has inspired and united the people of Johnson & Johnson for over 125 years. We embrace research and science - bringing innovative ideas, products and services to advance the health and...
-
Medical Representative
6 months ago
Jeddah, Saudi Arabia Andalusia Group For Medical Services Full timeWe are looking for a persuasive medical representative to promote and sell Company services to doctors, clinics, and other relevant healthcare professionals. The medical representative’s responsibilities include persuading potential customers to purchase company medications, identifying prospective business opportunities for the company, and providing the...
-
Customer Service Evaluator
6 months ago
Jeddah, Saudi Arabia SISA Full time**Exciting Opportunity: Become a Customer Service Evaluator/Mystery Shopper in Saudi Arabia!** - **Open to Residents Across Saudi Arabia_ **Are you ready to embark on a rewarding journey while shaping exceptional customer experiences???** **About Us**: Join our esteemed international market research consultancy in enhancing customer service standards...
-
Customer Service Evaluator
7 months ago
Jeddah, Saudi Arabia SISA Full time**Exciting Opportunity: Become a Customer Service Evaluator/Mystery Shopper in Saudi Arabia!** - **Open to Residents Across Saudi Arabia_ **Are you ready to embark on a rewarding journey while shaping exceptional customer experiences???** **About Us**: Join our esteemed international market research consultancy in enhancing customer service standards...
-
Customer Service Evaluator
7 months ago
Jeddah, Saudi Arabia SISA Full time**Exciting Opportunity: Become a Customer Service Evaluator/Mystery Shopper in Saudi Arabia!** - **Open to Residents Across Saudi Arabia_ **Are you ready to embark on a rewarding journey while shaping exceptional customer experiences???** **About Us**: Join our esteemed international market research consultancy in enhancing customer service standards...
-
Female Sales Representative
7 months ago
Jeddah, Saudi Arabia الراعي لخدمات العقار Full timeExciting Opportunity: Female Sales Representative in Jeddah Are you a seasoned sales professional looking for a new challenge? on the lookout for a dedicated Sales Representative to join our dynamic team. **Requirements**: - **Proficiency in Englis**: - **Own transportation (car required)**: **Responsibilities**:As a Sales Representative, you will play a...
-
Customer Servies
7 months ago
Jeddah, Saudi Arabia Areeb Human Resources Company Full timeOn behalf of our client, we are looking for **Customer Service representative** **Job Summary**: To effectively respond to the needs of Guests, by delivering exceptional service in collaboration with a team of engaged individuals within the theater operation. Their main job is to sell tickets, dealing with serving food, drinks and furthermore. **Job...
-
Sales Representative
6 months ago
Jeddah, Saudi Arabia Green Shield Ins Br Ltd. Full timePresent, promote and sell products/services using solid arguments to existing and prospective customers - Perform cost-benefit and needs analysis of existing/potential customers to meet their needs - Establish, develop and maintain positive business and customer relationships - Reach out to customer leads through cold calling - Expedite the resolution of...
-
Customer Services Manager
6 months ago
Jeddah, Saudi Arabia SUEZ Full time**Contract type** **Regular / Permanent*** **WHO WE ARE** we have been acting in support of our clients and partners to deliver essential services that protect and improve the quality of life wherever we operate. United by a passion for our work as well as our inclusive culture and team spirit, we innovate to conserve water and create value from wastes, in...
-
Customer Service Ambassador
1 day ago
Jeddah, Makkah Province, Saudi Arabia DA Hospitality Full timeWe are seeking a highly skilled Customer Service Ambassador to join our team at DA Hospitality. This role plays a crucial part in ensuring exceptional customer experiences.Job OverviewThe Customer Service Ambassador is responsible for welcoming guests, addressing their inquiries and needs, and providing a memorable experience.ResponsibilitiesGuest Welcome:...