Key Account Manager, Medication Delivery Solutions

4 days ago

Riyadh, Saudi Arabia BD Full time

**Job Description Summary**:
**We are the makers of possible**

BD (Becton, Dickinson and Company) is one of the largest global medical technology companies in the world and is advancing the world of health by improving medical discovery, diagnostics and the delivery of care. Headquartered in the United States, BD has a presence in virtually every country and partners with organizations around the world to address some of the most challenging global health issues.

**Why Join Us?**

A career at BD means learning and working alongside inspirational leaders and colleagues who are equally passionate and committed to fostering an inclusive, growth-centered, and rewarding culture. You will have the opportunity to help shape the trajectory of BD while leaving a legacy at the same time. To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of health. At BD, you’ll discover a culture in which you can learn, grow and thrive. And find satisfaction in doing your part to make the world a better place.

Become a **maker of possible **with us

As a Key Account Manager you will develop and maintain strategic long-term trusting relationships with high volume customers to accomplish organic growth and long-term company objectives.

Resolving key customer issues and complaints and suggest solutions that answer customer needs and wants. Developing a complete understanding of key account needs. Develop and maintain strategic long-term trusting relationships with high volume customers to accomplish organic growth and long-term company objectives

**Work location - Riyadh, KSA**

**Other key Responsibilities:

- **
- Anticipating key account changes and improvements
- Managing communications between key clients and internal teams
- Collaborating with account team assigned to each Customer
- Strategic planning to improve customer results
- Negotiating contracts with the customer and establishing a timeline of performance
- Establishing and overseeing internal budgets with the company and external budgets with the client
- Working with design, sales team, creative, advertising, logistics, managers, marketing, and team members from other departments dedicated to the same client account to ensure the highest quality of materials are being produced and all client needs met
- Collaborating with the sales team to maximize profit by up-selling or cross-selling
- Planning and presenting reports on account progress, goals, and quarterly initiatives to share with team members, stakeholders, and possible use in future case studies or company training
- Meeting all client needs and deliverables according to proposed timelines
- Analyzing client data to provide customer relationship management
- Expanding relationships and bringing in new clients
- Research key customer wants and needs
- Ensure the ordered products are delivered in a timely manner
- Serve as contact point for key customers and internal teams
- Resolve customers' complaints in an effective and respectful way
- Gather, report and communicate customers' feedback on service, technology and product delivery
- Research and source new potential clients
- Measure, track and analyze key account metrics
- Create reports for upper management
- Keep abreast with company and market trends and best practices.
- Planning and presenting reports on account progress, goals, and quarterly initiatives to share with team members and stakeholders.
- Leverage partnership with MOH accounts and stakeholders.

**About You:

- **
- Bachelor's Degree. MBA is a plus
- Proficient in English and Arabic.
- 4-5 years of account management experience. MOH experience is preferred.
- Experience within Medical Devices/ Life Sciences / Pharma sector
- Travel time 20-30% of work time
- Good Presentation skills
- Phenomenal teammate

**Closing date of this advertisement is 10th May**

Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.

**Primary Work Location**: SAU Riyadh - Centria Office Building

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