Business Transformation

9 months ago


Jeddah, Saudi Arabia Bupa Arabia Full time

Collaborate with stakeholders to elicit, document, and validate business requirements.
- Create clear, concise, and comprehensive BRDs that outline business objectives, scope, functional requirements, and acceptance criteria.
- Ensure BRDs accurately capture business rules, workflows, and data flows.
- Collaborate with stakeholders to identify opportunities for improving internal systems and processes
- Propose and design internal systems solutions to address business needs and optimize operations.
- Conduct testing and validation of the developed solutions to ensure they meet the specified requirements.
- Continuously monitor and evaluate the performance of internal systems, making necessary adjustments and improvements as needed.
- Plan and execute testing activities to ensure that business requirements are accurately implemented.
- Develop test plans, test cases, and test scripts based on business requirements and functional specifications.
- Conduct functional, regression, and user acceptance testing to validate system functionality and performance.
- Identify and document defects and work closely with development teams to resolve them.
- Act as a point of contact for troubleshooting and resolving non-technical system issues that arise during day-to-day operations.
- Investigate and analyse system issues reported by end-users and stakeholders.
- Provide timely and effective resolutions to minimize impact on business operations.
- Document issue resolutions and maintain a knowledge base for future reference.

**Skills**:

- Arabic Speaking is a must
- Knowledge about Health Insurance operations is a must

**Education**:
Computer Science, IT and related field



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