Operations Analyst

6 months ago


Jeddah, Saudi Arabia Jeeny Full time

We are a joint venture between MEIG (Middle East Internet Group) - Rocket Internet and IMENA. Jeeny was established in 2014 as Easy Taxi. However, in 2016 it was revamped as Jeeny to cater to other services. Currently, we are operational in Saudi Arabia and Jordan.

Our offices are located in Riyadh, Jeddah, Madinah, Dammam, Khobar, Amman, Lahore, and Karachi.

**About the Role**:
As an Operations Analyst at Jeeny, you'll play a crucial role in identifying process improvement opportunities, setting and tracking KPIs aligned with our company's OKRs, and evaluating employee and process performance. Reporting directly to the VP of Operations, you'll closely collaborate with the Business Finance department to ensure our operations are optimized for success.

**Requirements**:

- Identify operational requirements and areas for enhancement.
- Gather insights through workflow observation, analysis of company reports, and employee interviews.
- Select appropriate methods for operational analysis and data interpretation.
- Design and implement new processes and procedures to elevate operational performance.
- Document findings, generate comprehensive reports, and provide strategic recommendations.
- Work alongside managers and team members to effectively implement process changes.
- Assess the impact and effectiveness of newly implemented processes.

**Qualifications**:

- Bachelor's or Master's degree.
- Previous experience in the Ride-Hailing, Food Delivery, or E-commerce industries is advantageous.
- Proficiency in SQL for data extraction, manipulation, and analysis.
- Familiarity with data visualization tools like Power BI or Tableau.
- Strong analytical skills to derive actionable insights from data.

**Benefits**
- An opportunity to collaborate with talented individuals while learning, growing, and expanding your skill set.
- An environment that encourages you to take ownership and produce excellent outcomes every day.
- Health benefits and insurance.
- Flexible working hours.


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