Senior Specialist, Strategy

2 weeks ago


Qatif, Saudi Arabia Ma’aden Full time

**Core Responsibilities and Accountabilities**:

- Making recommendations on whether to upgrade the existing systems or install new ones.
- Leading teams of IT specialists in the implementation and upgrading of network hardware and software.
- Contribute to a working environment and culture which engages all ICT strategy staff.
- Report on a periodic basis key operational KPIs.
- Submit on a regular and ad hoc basis, inputs for business planning and operational improvements.
- Adopt world class trends and best practices in ICT strategy with the goal of ultimately driving cost reduction and quality enhancement.
- Contribute to innovation within the Architecture function, thereby continually enhancing quality and reducing cost by streamlining processes, procedures and automation.
- Leads technology selection to overcome business problems and to increase digital maturity within Ma’aden.
- Will ensure that the policies and procedures are understood by the customers as well as the Ma’aden employees.
- Will resolve any issues escalated by employees arising during the provision of services, as per established policies & standard operating procedures.
- Will report any unresolved issues to the Senior Management for discussion and approval of recommended actions.
- Ensure that all the information is backed up to prevent loss during system upgrades and equipment replacement procedures.

**QUALIFICATIONS, EXPERIENCE & SKILLS**:
**Qualifications**:

- Bachelor level degree in computer science, Software Engineering, information technology, or relevant field.

**Experience**:

- Experience in computer skills and extensive hardware and software knowledge to perform repairs and installations.
- Experience working in the support management skills to prioritize support tasks.
- Proven track record as a competent, resourceful, detail-oriented, proactive leader.

**Skills**:

- Strong personal computer and business solutions software skills (e.g. MS Office, MS Excel, MS Word)
- Excellent Leadial and interpersonal skills for interacting with staff, clients, and upper management.
- Excellent communication skills for communicating with support personnel and management.



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