Service System Engineer, Dammam

4 days ago

Hofuf, Saudi Arabia ABB Full time

**Service System Engineer, Dammam**:
**Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, abilities, ethnicity and generations. Together, we are embarking on a journey where each and every one of us, individually and collectively, welcomes and celebrates individual differences.**:
ABB Measurement and Analytics develops, produces, sells, delivers and services products and solutions to enable industrial and energy customers to operate more efficiently and profitably. We are dedicated to serving our customers with the best digitally enabled solutions to meet their needs quickly and reliably, while providing the support of a global service network.

**Your responsibilities**:

- Service Delivery - Performs small to medium complex Service tasks like installation, commissioning, maintenance, upgrades and retrofits, repair independently, identifies technical problems and makes analysis through remote or on-site activity in different Service categories
- (installation and commissioning, maintenance, extensions, replacements, upgrades and retrofit, end of life service etc.).
- Customer and Sales Support - Ensures customer satisfaction by executing Service work according to customer order and expectation. Creates and maintains a good relationship with customers and understands their needs. Identifies new sales opportunities and takes influence in convincing the client
- for the complete service portfolio. Creates project engineering proposals through coordination of proposal documents and engineering estimates. Performs engineering risk analysis before submitting proposal.
- Documentation and Reports - Leads the effort to document the implicit service knowledge in a knowledge management system.
- Troubleshooting - Proactively identifies potential equipment failures and suggests proactive corrective and systemic actions. Troubleshoots high complex equipment failure and makes recommendations and systems to avoid repeating the problem in the future.
- Materials and Supply - Coordinates, prepares and ensures that all materials, parts and equipment are available and at the appropriate quality for Service activities. Prepares standard lists for ease of work..
- Operational Excellence - Proactively identifies suggestions for product, quality and customer service improvement and discusses them with management for changes.
- Health, Safety and Integrity - Actively ensures that HSE practices are of high standard. Works to eliminate unsafe practices and incidents.
- Processes and Tools - Consistently applies functional processes considering links to other teams.

**Your background**:

- Ideally, you'll hold a Engineering Degree with Electrical or Automation or Electronics & Instrumentation, with the following qualification:

- Fresh graduate or less than 2 years working experience in automation engineering.
- Excellent knowledge of Windows operating system installation, Domain installation and GPO configuration, network design and management is a plus.
- Technical acumen for solution designing & troubleshooting support virtually.
- Excellent written and verbal communication skills
- Solid organizational skills including attention to detail and multi-tasking skills and time scheduling.
- Fluent in English is required.

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