Customer Service

1 week ago


المملكة العربية السعودية, Saudi Arabia Quest Search and Selection Full time

Ref: JO-2212-110574 | Negotiable | Location:Riyadh, Saudi Arabia | Added:20/01/23

**Responsibilities**
- Ensure that the Order to Cash process exceeds customers’ expectations in terms of Customer Experience and cost efficiency
- Proactively manage 3PL in terms of SLA, making sure that the partners deliver a superior D&I Customer Experience
- Guarantee the achievement of sales objectives, liaising proactively with sales so as to identify and reduce backlog slippage and minimizing revenue deviations
- Ensure the continuous improvement of logistic costs and stock optimization and that Order to Cash is lean, effective and efficient
- Ensure proper Invoicing process, in compliance with local with fiscal law compliance and IFRS Group Revenue Recognition policies
- Support Country Manager to develop reliable and accurate sales forecasts (Month/Quarter/FY)
- Guarantee precise and timely orders process and portfolio order management, assuring data quality, consistency and reliability
- Guarantee an effective Customer Claim Management ensuring proactive and effective solutions to customer complaints
- Responsible for ensuring proper Governance and Compliance of the Order to Cash Process
- Build a solid, robust, right-sized, competent, customer oriented and engaged team

**Requirements**:

- 4-8 years’ relevant experience in Customer Service and Logistics field
- Customer Caring and Customer orientation
- Experience in Warehouse, Inventory and Stock Management
- Demand planning & Forecasting
- Delivery & Installation processes
- Experience in Import/Export processes, custom duties
- Knowledge of SAP - advance SD module use
- Microsoft Office Advance User skills
- Financial skills and cost management
- Project Management
- Strong leadership which inspires colleagues and customers
- Hands on and willing to “play the game” on the field supporting the team
- Proactive and capable to act as being a change agent
- Team management with high degree of empathy

Quest Search and Selection is acting as an Employment Agency in relation to this vacancy.



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