Customer Service

4 weeks ago


المملكة العربية السعودية, Saudi Arabia Quest Search and Selection Full time

Ref: JO-2212-110574 | Negotiable | Location:Riyadh, Saudi Arabia | Added:20/01/23

**Responsibilities**
- Ensure that the Order to Cash process exceeds customers’ expectations in terms of Customer Experience and cost efficiency
- Proactively manage 3PL in terms of SLA, making sure that the partners deliver a superior D&I Customer Experience
- Guarantee the achievement of sales objectives, liaising proactively with sales so as to identify and reduce backlog slippage and minimizing revenue deviations
- Ensure the continuous improvement of logistic costs and stock optimization and that Order to Cash is lean, effective and efficient
- Ensure proper Invoicing process, in compliance with local with fiscal law compliance and IFRS Group Revenue Recognition policies
- Support Country Manager to develop reliable and accurate sales forecasts (Month/Quarter/FY)
- Guarantee precise and timely orders process and portfolio order management, assuring data quality, consistency and reliability
- Guarantee an effective Customer Claim Management ensuring proactive and effective solutions to customer complaints
- Responsible for ensuring proper Governance and Compliance of the Order to Cash Process
- Build a solid, robust, right-sized, competent, customer oriented and engaged team

**Requirements**:

- 4-8 years’ relevant experience in Customer Service and Logistics field
- Customer Caring and Customer orientation
- Experience in Warehouse, Inventory and Stock Management
- Demand planning & Forecasting
- Delivery & Installation processes
- Experience in Import/Export processes, custom duties
- Knowledge of SAP - advance SD module use
- Microsoft Office Advance User skills
- Financial skills and cost management
- Project Management
- Strong leadership which inspires colleagues and customers
- Hands on and willing to “play the game” on the field supporting the team
- Proactive and capable to act as being a change agent
- Team management with high degree of empathy

Quest Search and Selection is acting as an Employment Agency in relation to this vacancy.


  • Customer Service

    2 weeks ago


    المملكة العربية السعودية, Saudi Arabia Quest Search and Selection Full time

    Ref: JO | Negotiable | Location:Riyadh, Saudi Arabia | Added:20/01/23Responsibilities Ensure that the Order to Cash process exceeds customers' expectations in terms of Customer Experience and cost efficiency Proactively manage 3PL in terms of SLA, making sure that the partners deliver a superior D&I Customer Experience Guarantee the achievement of sales...


  • المملكة العربية السعودية, Saudi Arabia awad badi nahas trading co. Full time

    **Job Summary**: The Customer Service Supervisor will oversee and assist customer service employees in the performance of their job duties such as responding to customer inquiries and resolving issues or complaints. - **Supervisory Responsibilities**:_ - Hires entry-level customer service employees. - Trains new employees in the company’s customer service...


  • المملكة العربية السعودية, Saudi Arabia awad badi nahas trading co. Full time

    Job Summary:The Customer Service Supervisor will oversee and assist customer service employees in the performance of their job duties such as responding to customer inquiries and resolving issues or complaints.- Supervisory Responsibilities:_ Hires entrylevel customer service employees. Trains new employees in the company's customer service policies,...


  • المملكة العربية السعودية, Saudi Arabia Oracle Full time

    Oracle Advanced Customer Services - Services Solutions Architect (Presales -Saudi BApplicants are required to read, write, and speak the following languages: English, ArabicPreferred Qualifications Must have Presales experience, Services experience or service management is preferred Project Manager experience is preferred Cloud experience is preferred Oracle...


  • المملكة العربية السعودية, Saudi Arabia Quest Search and Selection Full time

    Ref: JO-2212-110573 | Negotiable | Location:Saudi Arabia, Saudi Arabia | Added:10/07/23 On behalf of our client, we are seeking a Customer Service Specialist with exceptional communication and organizational skills to join their team based in Riyadh. This role is central to providing premium customer experiences, managing customer touchpoints, and ensuring...


  • المملكة العربية السعودية, Saudi Arabia Quest Search and Selection Full time

    Ref: JO | Negotiable | Location:Saudi Arabia, Saudi Arabia | Added:10/07/23On behalf of our client, we are seeking a Customer Service Specialist with exceptional communication and organizational skills to join their team based in Riyadh. This role is central to providing premium customer experiences, managing customer touchpoints, and ensuring timely order...


  • المملكة العربية السعودية, Saudi Arabia البنك السعودي الفرنسي Full time

    This role is responsible for providing direct customer service needs, responds to customer inquiries and requests for a range of standard transactions and services, selling retail products and services, cross-sells investment banking and treasury products. This role’s requirement is also to understand retail products to help in identifying and promoting...


  • المملكة العربية السعودية, Saudi Arabia Oracle Full time

    Oracle Advanced Customer Services - Services Solutions Architect (Presales -Saudi)-2300015B **Applicants are required to read, write, and speak the following languages***: English, Arabic **Preferred Qualifications** - Must have Presales experience, Services experience or service management is preferred - Project Manager experience is preferred - Cloud...


  • المملكة العربية السعودية, Saudi Arabia البنك السعودي الفرنسي Full time

    This role is responsible for providing direct customer service needs, responds to customer inquiries andrequests for a range of standard transactions and services, selling retail products and services, cross-sellsinvestment banking and treasury products. This role's requirement is also to understand retail products tohelp in identifying and promoting...


  • المملكة العربية السعودية, Saudi Arabia nineDots Technology Recruitment Full time

    Fancy building out a customer service function the way you want? You’ll be managing customer service in the Saudi branch of a mobile-first fintech company from Bahrain as they continue their expansion in the region. You’ll be supported by the Bahrain team that’s currently in place and you’ll be building out the team underneath you, so it’s a good...


  • المملكة العربية السعودية, Saudi Arabia Otis Full time

    Date Posted: 2024-06-11 Country: Saudi Arabia **Location**: Otis Elevator Company Saudi Arabia Ltd, 11th Floor, Tower B, Zahran Business Center, Prince Sultan Street, Salamah District, Jeddah, Saudi Arabia - Attends phone calls (both call backs and main reception) received by the call centre and captures client concerns as per the defined process. -...


  • المملكة العربية السعودية, Saudi Arabia Talent Pal Full time

    Overview:Weatherford is a leading global energy services company. Our world-class experts partner with customers to optimize their resources and realize the full potential of their assets. Across our operating locations, including manufacturing, research and development, service, and training facilities, operators choose us for strategic solutions that add...


  • المملكة العربية السعودية, Saudi Arabia Neer Digital Full time

    Key Responsibilities: - Customer Support: Provide accurate and detailed information about our products or services to address customer questions effectively. Assist customers with troubleshooting issues, order processing, product usage, and any other related concerns to ensure a positive experience. - Problem Resolution: Proactively identify and resolve...


  • المملكة العربية السعودية, Saudi Arabia ParkerConnect Full time

    **Responsibilities**: *** **2.Customer Feedback: Gather and relay customer feedback to the relevant teams within the organization to improve products, processes or services. Contribute to the continuous improvement of customer support processes.** **3.Customer Support: Educate customers on product key features, maintenance to enhance their experience....


  • المملكة العربية السعودية, Saudi Arabia (1) customer, (2) product, (3) partnersimplementors, and (4) GTMsales. Full time

    Senior Cloud Customer Success Manager - SaaS (Jeddah or Dammam QNApplicants are required to read, write, and speak the following languages: English, ArabicPreferred QualificationsWho We Are At Oracle, we see ourselves as changing the World through our own commitment to customer success, as well as by enabling our customers achieve their vision. This can...


  • المملكة العربية السعودية, Saudi Arabia (1) customer, (2) product, (3) partnersimplementors, and (4) GTMsales. Full time

    Senior Cloud Customer Success Manager - SaaS (Jeddah YGApplicants are required to read, write, and speak the following languages: English, ArabicPreferred QualificationsWho We Are At Oracle, we see ourselves as changing the World through our own commitment to customer success, as well as by enabling our customers achieve their vision. This can range from...


  • المملكة العربية السعودية, Saudi Arabia Talent Pal Full time

    Overview: Weatherford is a leading global energy services company. Our world-class experts partner with customers to optimize their resources and realize the full potential of their assets. Across our operating locations, including manufacturing, research and development, service, and training facilities, operators choose us for strategic solutions that add...


  • المملكة العربية السعودية, Saudi Arabia Medtronic Full time

    **Careers that Change Lives** Bring your talents to an industry leader in medical technology and healthcare solutions - we’re a market leader and growing every day. You can be proud to sell medical technologies that are rooted in our long history of mission-driven innovation. Our expanding portfolio delivers measurable clinical and economic value - and...


  • المملكة العربية السعودية, Saudi Arabia (1) customer, (2) product, (3) partnersimplementors, and (4) GTMsales. Full time

    Senior Cloud Customer Success Manager - SaaS (Jeddah)-230004YG **Applicants are required to read, write, and speak the following languages***: English, Arabic **Preferred Qualifications** **Who We Are** - At Oracle, we see ourselves as changing the World through our own commitment to customer success, as well as by enabling our customers achieve their...


  • المملكة العربية السعودية, Saudi Arabia (1) customer, (2) product, (3) partnersimplementors, and (4) GTMsales. Full time

    Senior Cloud Customer Success Manager - SaaS (Jeddah or Dammam)-230002QM **Applicants are required to read, write, and speak the following languages***: English, Arabic **Preferred Qualifications** **Who We Are** - At Oracle, we see ourselves as changing the World through our own commitment to customer success, as well as by enabling our customers achieve...