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Regional Service Center Manager
2 weeks ago
We are glad you want to help us make a difference
At Alfa Laval, we always go that extra mile to overcome the toughest challenges. Our driving force is to accelerate success for our customers, people, and planet. You can only achieve that by having dedicated people with a curious mind. Curiosity is the spark behind great ideas. And great ideas drive progress.
As a Regional Service Center Manager, you will play a pivotal role in overseeing and managing our service center operations and strategies in the Middle East region. You will lead a dedicated team of service professionals and ensure the delivery of exceptional service quality to our customers. If you have a passion for leadership, a knack for problem-solving, and a commitment to operational excellence, we want to hear from you
Job Description Summary
Responsible for leading, developing and securing a high performing Service Center organization in line with the overall service strategy and the Alfa Laval culture in order to
a) Create superb customer experience and deliver service excellence.
b) Collaborate with sales to meet and grow the service demand.
c) Responsible for the service center’s financial results.
d) Lead the service centers’ transformation roadmap whilst focusing on competitiveness, cost.
e) optimization and technology investments for efficiency improvements.
Responsible for Abu Dhabi, Qatar, Jubail and Yanbu service centers.
This position is based out of Jubail Service Center, Saudi
Reporting to Regional Service Operations & HSEQ Director.
**Job Description**:
1. Secure a strong QHSE culture within the service centers.
2. Develop and implement the service center excellence strategy in alignment with the regional service operations, MEA and global strategic priorities.
3. Lead and accelerate the service centers’ transformation roadmap whilst focusing on competitiveness, cost optimization and technology investments for efficiency improvements.
4. Manage and develop capabilities needed to support the overall Service strategy.
5. Lead the service centers’ team giving the direction and ensuring that they are performing with a strong customer orientated mindset.
6. Develop, motivate and coach direct reports and secure a proper competence development to transition the team to service advisors.
7. Collaborate with sales to meet and grow the service demand.
8. Fully responsible for the Service centers’ cost center forecast and result including investments.
9. Adapt quickly availability of internal and external resources based on customer demands.
10. Identify and manage high quality sub-suppliers for repairs and reconditioning.
11. Ensure that jobs are executed according to importance in close cooperation with sales and deviations are reported quickly.
12. Implement continuous safety and efficiency improvements based on ALPS board meetings as well as by innovative processes and technologies.
13. Monitor and develop the service centers’ operation quality control, quality systems, 5S, ALPS and SOP implementation and drive improvements with the support of the QHSE Manager.
14. Implement and follow up on relevant KPIs to measure and improve performance.
Qualifications:
- Bachelor's engineering degree in mechanical or equivalent work experience.
- Experience in change management and driving transformation.
- Proven experience in service center management or a related field.
- Strong leadership and team management skills.
- Excellent communication and interpersonal abilities.
- Problem-solving and decision-making skills.
- Results-oriented and customer-focused
- Ability to thrive in a fast-paced environment.
- Budgeting and financial management experience is a plus.
What is in it for you/ What we offer?
- Opportunity for career growth and development.
- A supportive and collaborative work environment.
- A chance to make a significant impact within a growing company.
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