IT Technical Support Consultant

15 hours ago


Riyadh, Saudi Arabia Turner & Townsend Full time

Company Description
At Turner & Townsend we’re passionate about making the difference. That means delivering better outcomes for our clients, helping our people to realize their potential, and doing our part to create a prosperous society.

Every day we help our major global clients deliver ambitious and highly technical projects, in over 110 offices worldwide.

We endeavour to create a work environment that reflects the culture of the company, and we encourage every member of our staff to embrace our commitment to be:

- Professional
- Quality Driven
- Goal Orientated
- Customer Focused
- Continuously Improving
- Flexible
- Open & Integrated

Our vision is to be the leading capital programmes professional service provider operating across property, infrastructure and natural resources.

In 2010 Turner & Townsend began a journey to grow the company on a global scale across our three core sectors. Our vision to excel has seen us climb from 2,500 staff in 63 offices across 28 countries, in 2010, to 6,200 in 97 offices across 45 countries in 2019. This didn’t happen because we have a great business strategy. It happened because we have a clear vision of what we want to achieve.

Turner & Townsend recognise the fact that our employees are the key to our future growth. We invest heavily in the training, development and regular appraisal of our people: by managing each employee’s career aspirations and by promoting from within at every opportunity, we believe we have created a stimulating, challenging and exciting working environment for our staff.

Job Description**
Overall requirement**:
Working within a globally distributed IT team, you will provide IT technical support from the Riyadh office, to all our IT users across the global business.
**Responsibilities will include**:

- Provide day to day IT support to all our people, including call logging, troubleshooting, IT admin tasks such as new user setup, password resets, and PC builds
- Support of the IT environment, including servers, systems, networks, and other devices
- To assist on various projects and upgrades to meet Turner & Townsend’s goals
- Assist in office moves and changes with respect to the installation and changes to the IT and Voice infrastructures and all associated peripherals
- Monitor daily backups, manage asset database, and control software register
- Build positive working relationships with the business
- Duties will vary and be revised due to the nature of the IT Support environment (the above is a guide and not a comprehensive list of responsibilities)

Qualifications**
Essential Skills**:
Excellent knowledge of PC support, User & Server Administration, Active Directory & Azure AD, MS Windows 10 Enterprise, MS Office 365, Microsoft Exchange online.
**Core Technical Experience**:

- All round IT support specialist with at least three years’ experience of hands-on, remote and telephone support
- Experience of user administration, Active Directory, Microsoft Exchange 365, and Outlook in a corporate environment
- Hands-on experience of LAN, WAN and VPN, troubleshooting and support
- Proven track record of working in a support environment supporting multiple users across multiple locations
- Supporting and troubleshooting Office 365 products (MS Teams, One Drive, SharePoint etc.), Anti-virus (MS Defender), Veritas BackupExec, etc.
Deploying image / software through Intune/SCCM
- Experience of ITIL based call management system, e.g., FreshService
- Basic understanding of managing hardware and software assets and control software register
**Core Behavioural Skills**:

- Confident individual with good interpersonal skills, able to deal with people at all levels and communicate to users in a clear, non-technical language.
- Team-player.
- Analytically minded, able to break down and understand information.
- Must be comfortable with working in a fast-moving, dynamic environment.
- Strongly customer-focused, used to providing support to demanding users.
- Good organisational skills, used to managing and prioritising own workload.
- Ability to report on progress, timescales, outstanding and completed activities.

Additional Information_
Our inspired people share our vision and mission. We provide a great place to work, where each person has the opportunity and voice to affect change._
- We want our people to succeed both in work and life. To support this we promote a healthy, productive and flexible working environment that respects work-life balance._-
LI-SM2



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