IT Technical Support Consultant

2 weeks ago

Riyadh, Saudi Arabia Turner & Townsend Full time

**Company Description**
At Turner & Townsend we’re passionate about making the difference. That means delivering better outcomes for our clients, helping our people to realize their potential, and doing our part to create a prosperous society.

Every day we help our major global clients deliver ambitious and highly technical projects, in over 130 countries worldwide.

Our team is dynamic, innovative and client-focused, supported by an inclusive and fun company culture. Our clients value our proactive approach, depth of expertise, integrity and the quality we deliver. As a result our people get to enjoy working on some of the most exciting projects in the world.
- Provide day to day IT support to all our people, including call logging, troubleshooting, IT admin tasks such as new user setup, password resets, and PC builds
- Support of the IT environment, including servers, systems, networks, and other devices
- To assist on various projects and upgrades to meet Turner & Townsend’s goals
- Assist in office moves and changes with respect to the installation and changes to the IT and Voice infrastructures and all associated peripherals
- Monitor daily backups, manage asset database, and control software register
- Build positive working relationships with the business

**Qualifications**
- All round IT support specialist with at least three years’ experience of hands-on, remote and telephone support
- Experience of user administration, Active Directory, Microsoft Exchange 365, and Outlook in a corporate environment
- Hands-on experience of LAN, WAN and VPN, troubleshooting and support
- Proven track record of working in a support environment supporting multiple users across multiple locations
- Supporting and troubleshooting Office 365 products (MS Teams, One Drive, SharePoint etc.), Anti-virus (MS Defender), Veritas BackupExec, etc.
- Deploying image / software through Intune/SCCM
- Experience of ITIL based call management system, e.g., FreshService
- Basic understanding of managing hardware and software assets and control software register

**Additional Information**

LI-RA1

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