IT Solutions Manager

2 months ago

Riyadh, Saudi Arabia Mindfield Resources Full time

**Job Description**:
Our client: A FMCG company is looking for IT Solutions Manager in Riyadh

Your role:
Responsibility to lead and manage the development, implementation, and maintenance of non-ERP IT solutions within the organization, working closely with business stakeholders, other IT teams, and vendors to identify, evaluate, and implement technology solutions that address specific business. This will also involve overseeing the entire lifecycle of IT solutions, from requirements gathering and solution design to deployment, support, and continuous improvement
In the role of IT infrastructure management, the professional is responsible for overseeing the organization’s IT infrastructure, which includes networks, servers, storage systems, and data centers. They closely monitor system performance, capacity, and availability, taking a proactive approach to identify and resolve issues promptly. Ensuring constant compliance with security standards is a key aspect of this role.
Regarding IT service management, the individual defines, implements, and manages IT service management processes and procedures based on industry best practices. They work on creating service level agreements (SLAs) and key performance indicators (KPIs) to measure the quality of services provided. Additionally, they continuously seek opportunities to improve service quality.
In vendor management, the professional is responsible for building and maintaining strong relationships with vendors and external consultants. They evaluate vendor performance, negotiate contracts, and manage service level agreements (SLAs) to ensure the efficient delivery of services. Collaborating with vendors on software updates, patches, and system enhancements is essential, and they also conduct system audits to identify areas for improvement

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