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Customer Success Executive Ii

1 month ago

الرياض, Saudi Arabia Mozn Full time

Mozn is a rapidly growing and leading data science & product development firm based in Riyadh with a proven track record of excellence in supporting and growing the analytics ecosystem in Saudi Arabia. Mozn is a trusted analytics partner for the largest government organizations in Saudi Arabia, as well as many large corporations and startups. We are in a critical stage of scaling the company to build institutional analytics knowledge within Mozn and Saudi Arabia. It is an exciting time to work in Saudi Arabia; through Vision 2030, the rate of social and industrial change is staggering.

We are seeking a Customer Success Executive II to help access the customer success and client
- engagement activities within Mozn.

**As a Customer Success Executive II, your daily workload might include**:

- Maintain a strong relationship with assigned clients including onboarding, implementation, training, increasing adoption, ensuring retention, and ensuring customer satisfaction.
- Assist in driving the continued value of our products and services by creating a trusted and strategic advisor relationship.
- Establish and maintain customer success strategies and best practices, as well as customer support content, with the assistance of the creative team.
- Maintain effective communication with both internal and external senior-level management to understand customer needs, maximize retention and growth, and communicate learnings.
- Maintain existing customer success metrics and data as directed.
- Establish relationships with assigned accounts, develop trust and rapport, and identify opportunities, highlight best practices, and document them.
- Review the customer journey, identify how it’s supported, and take a consultative approach in helping clients overcome issues and achieve goals.
- Facilitate interaction and workflow between project team members, including third-party service providers, to ensure deliverables are on time.
- Organize upcoming client meetings with the team by collaborating, solving problems, and strategizing.
- Engage with the sales and marketing teams to drill customer references and develop case studies.

**Requirements**:

- BS/MS from a top school in a relevant field.
- 5+ years experience in similar roles.
- Identifying and establishing a new business.
- Independence and self-reliance.
- Ability to build relationships quickly and effectively.
- High-level technical background.
- Strong sales and negotiation skills.

**Benefits**

**We think you'll enjoy working at Mozn. Here's why**:

- You will be at the forefront of an exciting time for the Middle East, joining a high-growth rocket-ship in an exciting space.
- You will be given a lot of responsibility and trust. We believe that the best results come when the people responsible for a function are given the freedom to do what they think is best.
- The fundamentals will be taken care of competitive compensation, top-tier health insurance, and an enabling culture so that you can focus on what you do best.
- You will enjoy a fun and dynamic workplace working alongside some of the greatest minds in AI.
- We believe strength lies in difference, embracing all for who they are and empowered to be the best version of themselves.