Customer Success Specialist

1 month ago


الرياض, Saudi Arabia FlyAkeed Full time

**About FlyAkeed**:
FlyAkeed is an innovative platform designed to simplify travel planning, helping customers book flights and hotels seamlessly. Founded in 2017 and based in Riyadh, Saudi Arabia, we aim to revolutionize business travel with our state-of-the-art solutions.

**Highlights**:
Current funding stage: Series A

Supported by: PIF subsidiary Sanabil Investments, Elm, Artal Capital, Alrajhi Partners.

As a **Customer Success Specialist**, you will play a pivotal role in ensuring our clients have a seamless experience with our travel solutions. Your primary responsibility will be to build and nurture relationships with our customers, helping them maximize the value of our services while addressing any issues that may arise.

In this position, you will not only support our clients but also gather their feedback to help drive improvements in our offerings. If you thrive in a fast-paced environment and have a deep desire to help others succeed, we'd love to hear from you

**Responsibilities**:

- Act as the main point of contact for assigned clients, addressing inquiries and providing support to ensure a positive experience.
- Build strong relationships with clients by understanding their needs and goals, and offering tailored solutions.
- Proactively engage with clients to provide updates on new features, services, and best practices.
- Conduct regular check-ins with clients to assess satisfaction, identify opportunities for improvement, and drive client retention.
- Work closely with other internal teams (sales, product, and support) to ensure a unified approach to customer success.
- Gather and analyze customer feedback to inform product enhancements and customer experience initiatives.
- Develop and maintain documentation related to customer interactions, processes, and feedback.

**Requirements**:

- Bachelor's degree in Business, Communication, or a related field.
- 1-3 years of experience in customer success, account management, or a related role.
- Strong interpersonal and communication skills, both written and verbal.
- Ability to build and maintain relationships with clients, understanding their needs and providing effective solutions.
- Familiarity with CRM software and customer support tools.
- Strong problem-solving skills and a proactive approach to addressing customer concerns.
- Ability to work independently and as part of a team in a fast-paced environment.
- Passion for delivering outstanding customer service and driving customer success.



  • الرياض, Saudi Arabia Waseel Full time

    **Job Overview** Waseel is looking for a Customer Success Specialist to join our dynamic team in Riyadh! In this role, you will be responsible for ensuring our clients achieve their desired outcomes while using our services, ultimately enhancing customer satisfaction and loyalty. **Key Responsibilities** - Act as the primary point of contact for assigned...


  • الرياض, Saudi Arabia SAS Full time

    : **Nice to meet you!** We’re the leader in analytics. Through our software and services, we inspire customers around the world to transform data into intelligence - and questions into answers. We’re also a debt-free multi-billion-dollar organization on our path to IPO-readiness. If you're looking for a dynamic, fulfilling career coupled with...


  • الرياض, Saudi Arabia Aramex Full time

    **Purpose of the Job**: As the primary contact for express and eCommerce shipping, you will manage the entire shipment lifecycle, providing status updates and handling customer inquiries and complaints. You will ensure compliance with KPIs and SLAs, resolve issues by coordinating with internal teams, and facilitate claims processing by collecting and...


  • الرياض, Saudi Arabia Nexthink Full time

    **Company Description** LI-hybrid This role is to support growth and customer retention in the Middle East and will be responsible for a portfolio of our strategic customers. The primary objective of the role is to help guide them along their DEX maturity journey of people, process, and technology by driving the adoption throughout the entire customer...


  • الرياض, Saudi Arabia AlGooru Full time

    **AlGooru is hunting for the next generation of CS talents!** **We’re looking for a Customer Success Representative** **Who Are We ❓** A Fun Fact about AlGooru is that its name derives from “Guru,” a Sanskrit word meaning a mentor, guide, expert, or master. **The Role Highlights** **Main Responsibilities**: - Deliver exceptional customer...


  • الرياض, Saudi Arabia ServiceNow Full time

    **Company Description** At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive...


  • الرياض, Saudi Arabia InvestSky Full time

    **About InvestSky** We're on a mission to make investing accessible to all. Our goal is to offer an all-in-one investing solution. With InvestSky, people no longer have to get lost in multiple apps, drown in fragmented communities across social media in search of investment insights, or pay high fees to make an investment. InvestSky offers an all-in-one...


  • الرياض, Saudi Arabia SAP Full time

    **We help the world run better** At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and...


  • الرياض, Saudi Arabia Property Finder Full time

    Founded by Michael Lahyani in 2005 as a magazine (Al Bab World), Property Finder today is a single technology platform and brand across multiple countries in the MENA region. We offer the most advanced tools and best-in-class user experience for homeseekers, real estate brokers, and developers. Property Finder's most recent valuation secures our status among...


  • الرياض, Saudi Arabia SAP Full time

    **What we offer** We help the world run better. **Who you’ll become** As a part of joining the Customer Success team, you will first participate in the distinguished SAP Academy for Customer Success, a 10-month dynamic program designed to equip you with an array of skills and a robust foundation for your fruitful career. Following this enriching...


  • الرياض, Saudi Arabia Actum Lab North America Inc. Full time

    Floori is looking for a customer-oriented, empathetic, and driven individual to join our team as a Customer Success Representative. In this crucial role, you'll act as the key point of contact for our customers, fostering strong relationships, understanding customer goals, and enabling them to maximize their return on investment (ROI) from our...


  • الرياض, Saudi Arabia SAS Full time

    : **Sr. Customer Success Manager - Hybrid** **Nice to meet you!** We’re a leader in data and AI. Through our software and services, we inspire customers around the world to transform data into intelligence - and questions into answers. We’re also a debt-free multi-billion-dollar organization on our path to IPO-readiness. If you're looking for a...


  • الرياض, Saudi Arabia Quickplay Full time

    **About us**: At Quickplay we believe in transparency, fairness, and collaboration while we passionately work on some of the toughest use cases in Over-The-Top (OTT) video, focused on massive scale and resilience. If you aspire to be part of a high-performing, learning-oriented, and caring culture - in a fast-paced growth environment, you’ve come to the...


  • الرياض, Saudi Arabia Seclore Full time

    **Job Information**: Date Opened - 11/20/2024Job Type - Full timeIndustry - IT Product SoftwareCity - RiyadhState/Province - RiyadhCountry - Saudi ArabiaZip/Postal Code - 11564**About Us**: At Seclore, we are Entrepreneurs not Employees. We are a passionate team with diverse backgrounds and experiences, all driven to solve complex business problems with...


  • الرياض, Saudi Arabia SAP Full time

    **What we offer** We help the world run better. **Who you’ll become** As a part of joining the Customer Success team, you will first participate in the distinguished SAP Academy for Customer Success, a 10-month dynamic program designed to equip you with an array of skills and a robust foundation for your fruitful career. Following this enriching...


  • الرياض, Saudi Arabia SAP Full time

    **We help the world run better** At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and...

  • Restaurant Supervisor

    1 month ago


    الرياض, Saudi Arabia Success creators Full time

    We are looking to hire a customer-oriented restaurant supervisor to ensure that all restaurant operations run smoothly. The restaurant supervisor's responsibilities include overseeing the activities of restaurant staff, expediting customers' orders as needed, and maintaining good working relationships with suppliers. You should also be able to identify ways...


  • الرياض, Saudi Arabia RedBox Technologies Full time

    RedBox Technologies, a leading logistics company in Saudi Arabia, is seeking a dedicated and enthusiastic Customer Service Specialist to join our team. With our innovative smart locker solutions and commitment to delivering exceptional service, RedBox is transforming the way parcels are sent, received, and returned, ensuring a seamless experience for our...


  • الرياض, Saudi Arabia Adobe Full time

    Our Company Changing the world through digital experiences is what Adobe’s all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences! We’re passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies...


  • الرياض, Saudi Arabia SAP Full time

    **We help the world run better** At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and...