Solutions Delivery Manager
5 days ago
Persistence Recruitment, in collaboration with Jawraa, a leading Saudi Digital Transformation company, is actively recruiting for Saudi Arabia’s Public Investment Fund's Sovereign Fund Culture and Tourism Destination Giga-Project. This visionary initiative aims to redefine the tourism and cultural landscape through multi-billion USD Giga Projects.
**Responsibilities**:
1. **Customer Experience Project Management**:
- Lead and manage Customer Experience-focused IT projects within the Giga-Project.
- **Utilize skills in SAP C4C, Google Analytics, Databox, Sprinklr, Chatbots, and Data & Analytics.**
2. **Soft Skills and Stakeholder Management**:
- Demonstrate excellent soft skills, being customer-facing with outstanding communication.
- Utilize intercultural knowledge and emotional intelligence to facilitate effective collaboration.
3. **Ownership and Accountability**:
- Take ownership of end-to-end project delivery, ensuring alignment with customer experience goals.
- Act as a liaison between business stakeholders and technical teams.
4. **Technical Expertise**:
- Possess Customer Experience expertise in technologies such SAP C4C, Google Analytics, Databox, Sprinklr, Chatbots, and Data & Analytics.
- Collaborate with technical teams to ensure seamless integration and implementation.
5. **Presentation and Communication**:
- Present project updates, findings, and recommendations to both technical and non-technical audiences.
- Play a key role in bridging the gap between business requirements and technical implementation.
**Requirements**:
- Bachelor’s degree in a relevant field or equivalent experience.
- Proven experience as an IT Project Manager or Solutions Delivery Manager with a focus on Customer Experience projects.
- Proficiency in Customer Experience technologies, including SAP C4C, Google Analytics, Databox, Sprinklr, Chatbots, and Data & Analytics.
- Strong soft skills, including customer-facing abilities, exceptional communication, intercultural knowledge, and emotional intelligence.
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