IT Support Engineer

4 weeks ago


الرياض, Saudi Arabia Talent Pal Full time

**Responsibilities**:

- Prepare and configure new equipment, including asset tagging, assignment, and tracking.
- Manage the creation of new users, assignment of Access Control Lists (ACLs), and user onboarding/offboarding processes.
- Monitor hardware and software stock levels and place order requests as needed.
- Maintain endpoint security, ensure software updates and patching are up-to-date.
- Generate monthly endpoint health check reports.
- Verify that the correct security features and licensing are enabled for Avamels employees.
- Respond to on-site incidents and activities at Avamels Printing Solutions’ offices.
- Monitor and maintain configuration backups of infrastructure components.
- Respond to Security Operations Center (SOC) alerts and reported incidents, taking remedial action where necessary.
- Produce monthly infrastructure health check reports.
- Maintain, update, and review Avamels’s asset register.
- Conduct monthly Active Directory (AD) reviews and system access reviews.
- Prepare and configure hardware for customer installations and projects.
- Collaborate with internal and external teams for the design and planning of infrastructure environments.
- Monitor and maintain hardware used for the delivery of Managed Security Services (MSS).
- Provide both on-site and off-site technical support for customer projects and MSS installations.
- Oversee the KSA corporate and MSS infrastructure environment.
- Propose security and cost-saving initiatives across both corporate and MSS infrastructures.
- Upgrade software on security devices and network equipment.
- Report task and project status to project managers, line managers, and other relevant parties.

**Qualifications & Skills**:

- **Qualifications**: Bachelor’s degree in Computer Science, Information Systems, Electrical Engineering, or a closely related field.
- **Experience**: 1+ years of experience in IT support, with a focus on resolving user-reported IT requests.
- Solid understanding of Microsoft Active Directory, Domains, Office365, Exchange Online, and Azure AD.
- Proficiency in maintaining endpoint operating systems and troubleshooting software/hardware issues.
- Strong knowledge of networking, including TCP/IP, DHCP, DNS, etc.
- Understanding of information security concepts and related technologies.
- Microsoft certification and other infrastructure technology certifications are a plus.
- Ability to create structured documentation and diagramming.
- Excellent organizational skills, particularly in enterprise support and ITIL processes.
- Capability to identify problems, collect and analyze data, establish facts, and draw conclusions.
- Self-motivated, with the ability to identify new work areas and self-govern goals and tasks.

**Benefits**:

- Comprehensive health insurance with a leading global provider.
- Opportunities for career progression and growth through challenging projects.
- Participation in employee engagement activities throughout the year.
- Exposure to diverse client environments, architectures, and multi-vendor security controls and technologies.
- Tailored training and development programs.

**Join Our Team**:
This job has been sourced from an external job board.


  • Help Desk Support

    6 days ago


    الرياض, Saudi Arabia BCS IT Full time

    The Role **Requirements**: Minimum Job Specific Skills/Qualifications Required for Support Desk Support Staff: - Saudi National (Female employee preferred) - 3+ years of experience with large service desk operations - 3+ years of experience with ITIL compliance and practices - 3+ years of experience providing service delivery for service desk operations. -...


  • الرياض, Saudi Arabia ARABIAN BUILDING SUPPORT & REHABILITATION CO. LTD. Full time

    **Quality Manager** **Job Overview** The quality Manager (QA/QC) is senior staff responsible for preparing and implementing quality policies and procedures maintaining the quality framework during the engineering & execution phase for the company ongoing projects and align all the quality processes with ABSAR quality policy and with international standards...

  • IT Support Engineer

    3 weeks ago


    الرياض, Saudi Arabia Help AG Full time

    Help AG is looking for a talented and experienced IT Support Engineer who will be responsible for helping to maintain Help AG’s infrastructure and continuity of business operations for Help AG’s employees. This team member is a key player in ensuring the smooth running of Help AG’s IT endpoints and supporting its employees with their devices. This role...

  • IT Support Engineer

    3 weeks ago


    الرياض, Saudi Arabia Hosuk Travel Full time

    Join the dynamic team at **Hosuk Travels** as an **IT Support Engineer** in Riyadh! We are looking for a tech-savvy and customer-focused professional to ensure our IT systems run seamlessly, supporting our mission to deliver exceptional travel services. **Key Responsibilities**: - **Technical Support**: Provide first-line support for hardware, software,...

  • IT Support Engineer

    4 weeks ago


    الرياض, Saudi Arabia Hosuk Travel Full time

    Hosuk Travels, a leading travel and tourism company in Riyadh, is seeking a skilled and customer-oriented **IT Support Engineer** to join our team. This role is crucial in maintaining and enhancing our IT infrastructure, ensuring smooth operations for our growing business. **Key Responsibilities**: - **Technical Support**: Provide first-level support for...


  • الرياض, Saudi Arabia SAIC Full time

    Job ID: 2412598 **Location**:RIYADH, Ar Riyad, SA **Date Posted**:2024-10-01 **Category**:Engineering and Sciences **Subcategory**:Field Engineer **Schedule**:Full-time **Shift**:Day Job **Travel**:Yes, 10 % of the Time **Minimum Clearance Required**:None **Clearance Level Must Be Able to Obtain**:Secret **Potential for Remote...


  • الرياض, Saudi Arabia Greenberg Traurig Full time

    Greenberg Traurig, a global law firm, has an exciting full-time employment opportunity for a Telecommunications Support Engineer in the Technology Department of our Riyadh office. We offer competitive compensation and an excellent benefits package. **Position Summary**: The Telecommunications Support Engineer will provide Second Line Support to technical...

  • Support Engineer Ii

    4 weeks ago


    الرياض, Saudi Arabia Mozn Full time

    Mozn is a rapidly growing technology firm revolutionizing the field of Artificial Intelligence and Data Science headquartered in Riyadh, Saudi Arabia and it’s working to realize Vision 2030 with a proven track record of excellence in supporting and growing the tech ecosystem in Saudi Arabia and the GCC region. Mozn is the trusted AI technology partner for...


  • الرياض, Saudi Arabia P2H Arabia Full time

    **Who we are**: P2H Inc. is a global software development and consulting company focused on complex, high-load, scalable web solutions for Enterprise and Government clients. Founded in 2006, P2H Inc. rapidly expanded globally. We have branches in the USA, Poland, Portugal, Ukraine, Saudi Arabia, and Nepal, providing extensive expertise and services across...

  • Sales Engineer

    2 days ago


    الرياض, Saudi Arabia ARABIAN BUILDING SUPPORT & REHABILITATION CO. LTD. Full time

    A Sales Engineer, is a sales professional who specializes in understanding all of the technical aspects of a technical product and explaining them to potential consumers. Their duties include consulting on product development, explaining product features to customers during live demonstrations and negotiating contract terms. **Requirements**: Bachelor of...


  • الرياض, Saudi Arabia Vertiv Full time

    **Main activities** ACCOUNTABILITIES - Manage the technical support process for thermal management products to ensure high-quality service delivery. - Identify and resolve customer issues related to thermal products, providing timely and effective solutions. RESPONSIBILITIES AND DUTIES **Technical Support**:Serve as the primary point of contact for...

  • Ict Support Engineer

    3 weeks ago


    الرياض, Saudi Arabia Tafaseel Full time

    **Job Summary**: We are looking to hire On Site support Engineer to take care of our Bahrain office IT Operations, support company projects in Bahrain. **Responsibilities**: systems, laptops, desktops, software, and hardware - Handle business-critical IT tasks and system improvements - Enable faster and smarter business processes and employee productivity -...


  • الرياض, Saudi Arabia HERE Technologies Full time

    What's the role?: Technical Support is a global organization that provides broad expertise in HERE products and services. We assist in technical sales and work closely with Product, Development and Operations teams to resolve customer issues and improve the functionality of HERE product and services. As a Technical Support Engineer, you will be working with...


  • الرياض, Saudi Arabia ABB Full time

    **Sales Support Engineer - eMobility, Riyadh**: **At ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions. Write the next chapter of your ABB...


  • الرياض, Saudi Arabia NTT DATA Full time

    **Make an impact with NTT DATA** Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it’s a place where you can grow, belong and thrive. **Your day at NTT...


  • الرياض, Saudi Arabia Snowflake Full time

    Build the future of the AI Data Cloud. Join the Snowflake team. Snowflake’s values are key to our approach and success in delivering world-class Support. Putting customers first, acting with integrity, owning initiative and accountability, and getting it done are Snowflake core values and are reflected in everything we do. Snowflake’s Support team is...


  • الرياض, Saudi Arabia Snowflake Full time

    Build the future of the AI Data Cloud. Join the Snowflake team. Snowflake’s values are key to our approach and success in delivering world-class Support. Putting customers first, acting with integrity, owning initiative and accountability, and getting it done are Snowflake core values and are reflected in everything we do. Snowflake’s Support team is...


  • الرياض, Saudi Arabia SWATX Full time

    **Responsibilities**: - **Hardware and Software Support**: Installing, configuring, and maintaining computer hardware, software, and peripherals. This may include setting up new workstations, troubleshooting hardware failures, and installing software updates. - **Network Support**: Basic network troubleshooting, including resolving connectivity issues,...


  • الرياض, Saudi Arabia Snowflake Full time

    Build the future of the AI Data Cloud. Join the Snowflake team. Snowflake’s values are key to our approach and success in delivering world-class Support. Putting customers first, acting with integrity, owning initiative and accountability, and getting it done are Snowflake core values and are reflected in everything we do. Snowflake’s Support team is...


  • الرياض, Saudi Arabia Service Global Full time

    Job Description: **NOTE: It's Part-time Self employed on demand position 110$ PER DAY RATES** Key Responsibilities: User Support: Provide prompt and effective support to end-users for hardware and software issues, via remote assistance, phone, or in person. Troubleshooting: Diagnose and resolve technical problems related to desktops, laptops, printers,...