Customer Success Specialist
6 months ago
**Job purpose**
- To build and maintain relationship with global clients to drive excellence in operations and efficiencies in projects delivery.
**Principal Accountabilities**
- Focal point for customer’s freight shipping requests within the industrial sector.
- Assist customers on status of their shipment, outstanding shipments or tracking.
- Manage end to end shipment life cycle liaising with all internal and external stakeholders
- Proactively informs customer on shipment status, exceptions and provides intermediate updates on incident solution
- Takes and handles customer inquiries, e.g. Track and Trace
- Responsible for all KPIs and SLAs agreed with allocated customers
- Takes and registers all customer complaints
- Drives solution of customer complaints by solving it directly or assigning tasks to other function
- Acts as first contact point for customer claims; supports customer in notification and reception of claims, provides claims documents, collects required documents from claimant and hands over to specialized claims handlers when documents are complete
- Ensure seamless transaction liaising with Pricing and Billing teams
**Key Requirements**
- Min 2 years’ experience in the Freight industry
- 2-5 years’ experience of Customer Service preferably handling key business clients
- Good Express product knowledge
- Working knowledge of transportation management systems (TMS)
- Ability to handle challenging situation in a composed manner
- Excellent English Verbal & Written skills
- PMP or any related certification in supply chain is plus
-
Customer Success Specialist
6 months ago
Hofuf, Saudi Arabia Foodics Full time**Who Are We❓** - We Are Foodics!_ a leading restaurant management ecosystem and payment tech provider. Founded in 2014 with headquarter in Riyadh and offices across 5 countries, including UAE, Egypt, Jordan and Kuwait. We are currently serving customers and partners in over 35 different countries worldwide. Our innovative products have successfully...
-
Customer Success Manager
6 months ago
Hofuf, Saudi Arabia Aramex Full timeTo build and maintain relationship with global clients to drive excellence in operations and efficiencies in projects delivery. Customer Success Manager needs to have a proven track records in well freight operations management and customer relationship building. **Principal Accountabilities** - Lead a team of 15+ Freight Customer Success specialists, in a...
-
Customer Success Leader
6 months ago
Hofuf, Saudi Arabia Aramex Full time**Job purpose** - To build and maintain relationship with global clients to drive excellence in operations and efficiencies in projects delivery. - Customer Success Leader needs to have a proven track records in well freight operations management and customer relationship building. **Principal Accountabilities** - Act as the main focal point for...
-
Customer Excellence Specialist
7 months ago
Hofuf, Saudi Arabia Kuehne+Nagel Full timeAs a Customer Excellence Specialist you will organize and supervise the transport of all orders and ensure that your customers are overall satisfied. - ** Your Role **:HSE and data quality is always at the forefront of the work you do. You act as the customer's front-line support by providing information and answering questions while building and maintaining...
-
Customer Excellence Specialist
7 months ago
Hofuf, Saudi Arabia Kuehne+Nagel Full timeAs a Customer Excellence Specialist you will organize and supervise the transport of all orders and ensure that your customers are overall satisfied. - ** Your Role **:HSE and data quality is always at the forefront of the work you do. You act as the customer's front-line support by providing information and answering questions while building and maintaining...
-
Customer Service Management Specialist
6 months ago
Hofuf, Saudi Arabia Baker Hughes Full time**Customer Service Management Specialist - Drilling Services**: **Would you like to help shape the future of our global energy?**: **Do you enjoy being part of a successful team?**: Be part of a successful team Bringing cutting-edge physical and digital technologies together to create oilfield equipment is the beating heart of our work. Devising smarter...
-
Customer Excellence Specialist
6 months ago
Hofuf, Saudi Arabia Kuehne+Nagel Full timeAs Customer Excellence Specialist you organise and supervise the transport of all orders and ensure that your customers are overall satisfied. HSE and data quality is always at the forefront of the work you do ** Your Role **:You act as the customer's front line support by providing information and answering questions while building and maintaining a strong...
-
Customer Excellence Specialist
6 months ago
Hofuf, Saudi Arabia Kuehne+Nagel Full timeAs a Customer Excellence Specialist you will organize and supervise the transport of all orders and ensure that your customers are overall satisfied. - ** Your Role **:HSE and data quality is always at the forefront of the work you do. You act as the customer's front-line support by providing information and answering questions while building and maintaining...
-
Customer Service Specialist
6 months ago
Hofuf, Saudi Arabia DSV Full timeIf you are a current DSV employee and interested in a position in another country, please contact your Human Resource representative to discuss the process and requirements of applying. Job Req Number: 79036 Time Type: Full Time **Position: Customer Service Specialist.** **Overview of the Position** - To coordinate Operations and Customer Service tasks...
-
Customer Support Specialist
7 months ago
Hofuf, Saudi Arabia Foodics Full time**Who Are We❓***: - We Are Foodics!_ a leading restaurant management ecosystem and payment tech provider. Founded in 2014 with headquarter in Riyadh and offices across 5 countries, including UAE, Egypt, Jordan and Kuwait. We are currently serving customers and partners in over 35 different countries worldwide. Our innovative products have successfully...
-
Customer Enquiry Advisor
6 months ago
Hofuf, Saudi Arabia DHL Full time**YOU TACKLE FOR QUALITY AND GREAT SERVICE. THIS WILL IMPROVE THE LIFE OF OUR CUSTOMERS.** Would you like to become part of the world's most international company in the world? A company that pioneered cross-border express delivery in 1969 and is now active in more than 220 countries and territories worldwide. Do you want to be part of a company that...
-
Billing and Collection Specialist
6 months ago
Hofuf, Saudi Arabia Baker Hughes Full time**Billing and Collection Specialist**: **Are you a Billings and Collection Specialist looking for a new direction?**: **Are you a people person with dynamic customer service orientation, adept at multitasking?**: **Join our Oilfield Services Team!** Our Oilfield Services (OFS) business provides intelligent connected technologies to monitor and control our...
-
Billing and Collection Specialist
6 months ago
Hofuf, Saudi Arabia Baker Hughes Full time**Billing and Collection Specialist**: **Are you a Billings and Collection Specialist looking for a new direction?**: **Are you a people person with dynamic customer service orientation, adept at multitasking?**: **Join our Oilfield Services Team!** Our Oilfield Services & Equipment (OFSE) business provides intelligent connected technologies to monitor and...
-
Purchasing/logistics Specialist
6 months ago
Hofuf, Saudi Arabia NOV Inc. Full time**Job Summary.** Purchasing / Logistics Specialist is responsible for the purchasing and logistics for all supplies and materials for the Coating, Custom and TK-Liner plant; in accordance with NOV Tuboscope Standard Operating Procedures. The Purchaser / Logistics Specialist is responsible for the safety of all employees. The Purchaser / Logistics Specialist...
-
Field Specialist
6 months ago
Hofuf, Saudi Arabia Baker Hughes Full timeField Specialist - Completion and Wellbore Intervention Do you enjoy being part of a successful team? Do you enjoy working with cutting-edge energy equipment? **Join our growing team** We are leading the market in Completion and Wellbore construction. Our innovative solutions improve efficiency, production and maximize reservoir value. Our Field Services...
-
Commisioning Field Service Specialist
7 months ago
Hofuf, Saudi Arabia Schlumberger Full time**About us** - We are a global technology company, driving energy innovation for a balanced planet. Together, we create amazing technology that unlocks access to energy for the benefit of all. Our inclusive culture is the key to our success. We collaborate with our internal community of colleagues, alumni, and our valued external partners to support each...
-
Field Specialist
6 months ago
Hofuf, Saudi Arabia Baker Hughes Full time**Job Requirements** **Field Specialist - Balanced Coiled Tubing Drilling**: **Do you enjoy being part of a successful team?**: **Do you enjoy working with cutting-edge energy equipment?**: **Join our growing team!**: We are the leader in well construction and production. Our innovative physical and digital solutions improve efficiency, production and...
-
Field Specialist
6 months ago
Hofuf, Saudi Arabia Baker Hughes Full time**Field Specialist - Surface pressure control** **Are you looking for an interesting and inspiring opportunity?** **Would you like the opportunity to work for oilfield services company?** **Join our professional team in Saudi Arabia** We devise smarter systems to control and monitor oil and gas extraction. Innovating in the energy industry, our surface...
-
Field Specialist
6 months ago
Hofuf, Saudi Arabia Baker Hughes Full time**Job Description**: Field Specialist - Wellbore Construction Do you enjoy being part of a successful team? Do you enjoy working with cutting-edge energy equipment? **Join our growing team** We are leading the market in Completion and Wellbore construction. Our innovative solutions improve efficiency, production and maximize reservoir value. Our Field...
-
Field Specialist
7 months ago
Hofuf, Saudi Arabia Baker Hughes Full timeField Specialist - Wellbore Construction Do you enjoy being part of a successful team? Do you enjoy working with cutting-edge energy equipment? **Join our growing team** We are leading the market in Completion and Wellbore construction. Our innovative solutions improve efficiency, production and maximize reservoir value. Our Field Services team works...