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Customer Experience Strategist

1 week ago

Riyad Al Khabra, Saudi Arabia Tabby Full time

We are Tabby, a fast-growing company seeking an experienced Customer Experience Strategist to lead our contact center operations in KSA.

Job Description
  • Foster a high-performance environment by leading, mentoring, and optimizing a team of customer service supervisors and representatives.
  • Execute and refine customer service strategies to meet and exceed key performance metrics, including response times, resolution rates, and overall customer satisfaction.
  • Oversee daily contact center operations across multiple customer touchpoints, ensuring seamless cross-functional collaboration with departments such as Sales, Marketing, and Product.

To succeed in this role, you will need:

  • Bachelor's degree in Business Administration or a related field.
  • 10+ years of experience in contact center operations, including 5+ years in a leadership role (Supervisor, Team Lead) or 2+ years as an Operations Manager managing inbound teams.
  • Deep expertise in customer service principles, contact center operations, and customer experience management.