Exceptional Customer Experience Agent

4 days ago


Riyad Al Khabra, Saudi Arabia Ninja Full time

Key Responsibilities

  • Respond promptly to customer inquiries through chat, maintaining a friendly and professional tone at all times.
  • Assist customers with questions related to order status, product details, troubleshooting, and general inquiries.
  • Demonstrate excellent typing speed and accuracy to handle customer queries efficiently.
  • Identify customer needs and provide accurate solutions or escalate issues as necessary.
  • Follow up with customers to ensure their concerns are addressed and that they are fully satisfied with the resolution.
  • Work closely with cross-functional teams to ensure the highest level of customer satisfaction.
  • Participate in team meetings and training sessions to continuously improve service delivery.
  • Keep updated on the company's products, services, and policies to provide customers with accurate information.
  • Contribute suggestions and feedback to help improve customer care processes and overall service quality.
  • Document customer interactions and feedback in CRM tools.
  • Suggest improvements based on common customer concerns or feedback to enhance the overall customer experience.

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