Customer Journey Strategist
2 days ago
At Devoteam International, we are seeking a Customer Journey Strategist to join our team. As a pivotal role in enhancing customer satisfaction and loyalty, you will analyze and optimize every touchpoint of the customer journey.
Responsibilities- Analyze current customer experiences across all channels and touchpoints.
- Develop comprehensive strategies and roadmaps aligned with business objectives and customer needs.
- Utilize customer feedback, journey mapping, and data analytics to identify pain points and opportunities for improvement.
- Collaborate with internal stakeholders to prioritize and implement initiatives that enhance the end-to-end customer journey.
- 2-5 years of experience in a related field.
- Strong analytical and problem-solving skills.
- Experience in customer journeys modeling.
- Consulting background.
- Bachelor's degree in a relevant field.
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Customer Success Strategist
3 days ago
Riyadh, Ar Riyāḑ, Saudi Arabia Sumerge Full timeThe Customer Success Strategist role at Sumerge is responsible for assisting our clients in designing key solutions for their digital transformation journeys. This role requires a strong software development background and detailed knowledge of web technologies.You will work closely with the engineering and sales teams to create custom solutions for our...
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Customer Journey Specialist
3 hours ago
Riyadh, Ar Riyāḑ, Saudi Arabia Stratos Asia Full timeAbout the Job:Stratos Asia is a company that values innovation and quality in everything we do. We are currently seeking highly motivated individuals to fill the position of Customer Journey Specialist. In this role, you will be responsible for evaluating the customer journey on e-commerce platforms, identifying areas for improvement, and providing...
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Customer Journey Excellence Specialist
2 days ago
Riyadh, Ar Riyāḑ, Saudi Arabia Tandemsearch Full timeAs a Senior Manager at Tandemsearch, you will have the opportunity to make a significant impact on our customer experience strategy. We are looking for a highly motivated and experienced professional to lead the development and implementation of innovative customer experiences across our retail, corporate, and digital banking channels.The Senior Manager will...
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Customer Journey Specialist
6 days ago
Riyadh, Ar Riyāḑ, Saudi Arabia Chalhoub Group Full timeJoin our team as a Customer Journey Specialist and help us shape the future of luxury retail. Key responsibilities include:Delivering exceptional Guest Experiences while achieving individual and collective sales targets.Driving client relationships within an omni-channel approach.We recognize the value that each employee brings to our organization and strive...
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Customer Journey Orchestrator
4 days ago
Riyadh, Ar Riyāḑ, Saudi Arabia afuturewithus Full timeA Futuristic Career AheadAt Al-Futtaim Automotive, we empower talent to move forward. We offer exciting career opportunities that challenge you to grow professionally and personally.Role DescriptionThe CRM Marketing Manager is a key role within our organization, responsible for driving marketing automation and customer lifecycle journeys. As part of our...
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Analytics Expert, Customer Journey
5 days ago
Riyadh, Ar Riyāḑ, Saudi Arabia Amazon Full timeCustomer Journey Analytics ExpertWe are seeking a highly skilled Analytics Expert to lead the development of our onsite shopping experience for MENA customers.The ideal candidate will have a strong background in analytics, data science, and technical skills to drive customer advocacy and feature value establishment.ResponsibilitiesThe successful candidate...
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Omni-Channel Customer Journey Expert
1 day ago
Riyadh, Ar Riyāḑ, Saudi Arabia Chalhoub Group Full timeFoster Seamless Customer Journeys Across ChannelsAs a Digital Operations Associate at Chalhoub Group, you will be responsible for ensuring that customers have a seamless and enjoyable experience across all channels. You will work closely with the Omni-Channel Operations Lead to identify and resolve any issues that may arise during the order journey,...
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Customer Success Strategist
2 days ago
Riyadh, Ar Riyāḑ, Saudi Arabia CNTXT Full timeJob DescriptionThe Customer Success Strategist will be responsible for developing and executing tailored success plans that drive the adoption, usage, and ROI of Google Cloud solutions. This includes partnering with assigned customers to understand their unique business needs and challenges.The ideal candidate will have a strong understanding of cloud...
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Riyadh, Ar Riyāḑ, Saudi Arabia Amazon Full timeKey ResponsibilitiesDevelop Canada product strategy, roadmap, and customer experience for residential broadband servicesConceptualize, develop, and launch new products, features, and functionality that delights consumers in CanadaShape the end-to-end customer journey to meet local customer preferences and regulatory requirements
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Customer Experience Strategist
1 day ago
Riyadh, Ar Riyāḑ, Saudi Arabia BVLGARI Full timeAbout the PositionWe are seeking a talented Customer Experience Strategist to develop and implement initiatives that enhance the customer shopping experience. The ideal candidate will have:A passion for delivering exceptional customer service and a keen eye for detail.Experience in a customer-facing role, preferably in a luxury retail setting.Strong...
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Customer Success Strategist
2 days ago
Riyadh, Ar Riyāḑ, Saudi Arabia Nutanix Full timeWe're looking for a results-driven Customer Success Strategist to join our team in Saudi Arabia. In this role, you'll be responsible for building and maintaining strong relationships with assigned customer accounts, ensuring their success with Nutanix technology.You'll act as the post-sales trusted advisor for strategic customers, overseeing their needs from...
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Cloud Transformation Strategist
2 days ago
Riyadh, Ar Riyāḑ, Saudi Arabia CNTXT Full timeAs a Cloud Transformation Strategist at CNTXT, you will help customers successfully adopt Google Cloud products. You will lead organizations through the strategic and technical facets of their Google Cloud transformation journey.Key Responsibilities:Lead the adoption of Google Cloud products by guiding customers through their implementation journey. Provide...
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Customer Experience Strategist
9 hours ago
Riyadh, Ar Riyāḑ, Saudi Arabia Afaq - Warehouse Branch Full timeCompany OverviewAfaq - Warehouse Branch is committed to delivering exceptional customer experiences. We strive to be the world's most customer-centric company, where customers can find and discover anything they might want to buy online.Job DescriptionWe are looking for a Customer Experience Strategist to join our team. As a key member of our leadership...
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Customer Success Strategist
1 day ago
Riyadh, Ar Riyāḑ, Saudi Arabia CARE Full timeJob DescriptionThe Customer Success Strategist at CARE will be responsible for building and maintaining strong relationships with our clients. This includes acting as a technical liaison between the company and the client, supporting in the day-to-day operations of the clients, and responding to reported service incidents.The ideal candidate will have a...
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Customer Interaction Strategist
4 days ago
Riyadh, Ar Riyāḑ, Saudi Arabia tabby Full timeAbout This OpportunityWe are seeking a Customer Interaction Strategist to join our team at tabby. As a Senior Data Analyst, you will play a critical role in driving data-driven decision-making to enhance the quality of customer support operations.You will analyze data related to agent performance, customer satisfaction (CSAT) surveys, and other key metrics...
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Digital Customer Engagement Strategist
2 days ago
Riyadh, Ar Riyāḑ, Saudi Arabia Independent Food Company Full timeCustomer Engagement at Independent Food CompanyWe're seeking a seasoned Cross-Functional CRM Strategist to join our Performance team. This role offers an exceptional opportunity to craft and refine customer engagement strategies that foster lasting connections with our audience.The ideal candidate will bring over 3 years of expertise in designing,...
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Customer Service Strategist
5 days ago
Riyadh, Ar Riyāḑ, Saudi Arabia Emkanfinance Full timeAbout the RoleWe are seeking a highly skilled Customer Experience Specialist to join our team at Emkanfinance. In this role, you will play a key part in driving customer satisfaction and loyalty across our financial services.Key ResponsibilitiesConduct Market Research: Conduct extensive market research and competitor analysis to determine consumer needs and...
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Journey Mapping Specialist
2 days ago
Riyadh, Ar Riyāḑ, Saudi Arabia Qiddiya Investment Company Full timeAbout the Role:This is an exciting opportunity to join our team as a Customer Experience Director and lead our customer experience strategy, ensuring seamless, personalized, and superior experiences at every touchpoint.Responsibilities:Develop and Execute Customer Experience Strategy: Align with the company's business goals and growth objectives.Design and...
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Cyber Security Strategist
2 days ago
Riyadh, Ar Riyāḑ, Saudi Arabia Palo Alto Networks Full timeCyber Security StrategistThe role of Cyber Security Strategist in Palo Alto Networks is a senior-level position that involves delivering proactive consulting services to our clients. The individual will be responsible for leading and directly overseeing a team of consultants, ensuring the consistency, quality, and highest level of customer service.The Cyber...
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Customer Experience Strategist
2 days ago
Riyadh, Ar Riyāḑ, Saudi Arabia Qataryello Full timeTransform the patient experience at Qataryello, a leading health care group in Saudi Arabia. We're seeking an experienced Customer Experience Leader to drive our transformation program and ensure seamless service delivery across all touchpoints.About the RoleThis is a pivotal opportunity for a customer-centric professional to join our team and make a lasting...