Customer Journey Strategist

2 days ago


Riyadh, Ar Riyāḑ, Saudi Arabia Devoteam International Full time

At Devoteam International, we are seeking a Customer Journey Strategist to join our team. As a pivotal role in enhancing customer satisfaction and loyalty, you will analyze and optimize every touchpoint of the customer journey.

Responsibilities
  • Analyze current customer experiences across all channels and touchpoints.
  • Develop comprehensive strategies and roadmaps aligned with business objectives and customer needs.
  • Utilize customer feedback, journey mapping, and data analytics to identify pain points and opportunities for improvement.
  • Collaborate with internal stakeholders to prioritize and implement initiatives that enhance the end-to-end customer journey.
Qualifications
  • 2-5 years of experience in a related field.
  • Strong analytical and problem-solving skills.
  • Experience in customer journeys modeling.
  • Consulting background.
  • Bachelor's degree in a relevant field.


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