Customer Experience Strategist

2 days ago

Riyadh, Ar Riyāḑ, Saudi Arabia Qataryello Full time

Transform the patient experience at Qataryello, a leading health care group in Saudi Arabia. We're seeking an experienced Customer Experience Leader to drive our transformation program and ensure seamless service delivery across all touchpoints.

About the Role

This is a pivotal opportunity for a customer-centric professional to join our team and make a lasting impact on patient satisfaction, loyalty, and brand image. As a key member of our organization, you will lead initiatives to enhance patient communication, interactions, and overall experience.

Main Responsibilities
  1. Patient Journey Mapping and Analysis:
    • Develop thorough patient journey maps to identify key touchpoints and areas for improvement.
    • Analyze patient feedback, surveys, and complaints to pinpoint opportunities for growth.
    • Use data-driven insights to prioritize initiatives and measure their effectiveness.
  2. Customer Service and Hospitality Enhancement:
    • Lead the development of customer-friendly hospital environments, focusing on:
    • Optimizing waiting area experiences.
    • Enhancing patient communication and interactions.
    • Providing training on customer service best practices.
    • Introducing spa-like comfort features.
  3. Collaborate with the Marketing team to promote these enhancements.
Feedback and Complaint Management:
  • Establish robust systems for capturing and resolving patient feedback through:
  • Online surveys, comment cards, and review platforms.
  • Dedicated feedback forms and channels.
Address systemic issues by tracking complaint trends and root causes.Collaborate with operational teams for corrective measures and continuous improvement.Standardization and Quality Control:
  • Work with quality teams to ensure service delivery aligns with treatment protocols and standards.
  • Develop customer service protocols, scripts, and communication guidelines.
  • Provide training and monitor adherence to these standards.
Performance Measurement and Reporting:
  • Track key satisfaction metrics like NPS and CSAT.
  • Analyze trends and provide strategic recommendations.
  • Deliver regular reports to stakeholders, highlighting progress and challenges.
Cross-Functional Collaboration:
  • Partner with operations, the Contact Centre, and other departments for seamless integration of customer experience initiatives.
  • Address patient concerns and enhance service delivery through collaborative efforts.
Team Management and Development:
  • Lead the customer experience team, fostering a culture of excellence and accountability.
  • Develop training programs to enhance team capabilities.
  • Identify and nurture talent within the team to ensure consistent service excellence.

  • Customer Experience Strategist

    8 hours ago

    Riyadh, Ar Riyāḑ, Saudi Arabia BVLGARI Full time

    About the PositionWe are seeking a talented Customer Experience Strategist to develop and implement initiatives that enhance the customer shopping experience. The ideal candidate will have:A passion for delivering exceptional customer service and a keen eye for detail.Experience in a customer-facing role, preferably in a luxury retail setting.Strong...

  • Hospitality Technology Strategist

    2 days ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Pause Experience Company, PAUSEAWAY (R) Full time

    Hospitality Technology Strategist - We are seeking a skilled Hospitality Technology Strategist to join our team at Pause Experience Company, PAUSEAWAY (R).This role involves developing and implementing an IT strategy aligned with organizational goals and evaluating technology solutions to enhance operational efficiency and competitiveness.Oversee the design,...

  • Customer Success Strategist

    2 days ago

    Riyadh, Ar Riyāḑ, Saudi Arabia CNTXT Full time

    Job DescriptionThe Customer Success Strategist will be responsible for developing and executing tailored success plans that drive the adoption, usage, and ROI of Google Cloud solutions. This includes partnering with assigned customers to understand their unique business needs and challenges.The ideal candidate will have a strong understanding of cloud...

  • Customer Journey Strategist

    2 days ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Devoteam International Full time

    At Devoteam International, we are seeking a Customer Journey Strategist to join our team. As a pivotal role in enhancing customer satisfaction and loyalty, you will analyze and optimize every touchpoint of the customer journey.ResponsibilitiesAnalyze current customer experiences across all channels and touchpoints.Develop comprehensive strategies and...

  • Customer Success Strategist

    2 days ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Nutanix Full time

    We're looking for a results-driven Customer Success Strategist to join our team in Saudi Arabia. In this role, you'll be responsible for building and maintaining strong relationships with assigned customer accounts, ensuring their success with Nutanix technology.You'll act as the post-sales trusted advisor for strategic customers, overseeing their needs from...

  • Customer Success Strategist

    3 days ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Sumerge Full time

    The Customer Success Strategist role at Sumerge is responsible for assisting our clients in designing key solutions for their digital transformation journeys. This role requires a strong software development background and detailed knowledge of web technologies.You will work closely with the engineering and sales teams to create custom solutions for our...

  • Customer Interaction Strategist

    4 days ago

    Riyadh, Ar Riyāḑ, Saudi Arabia tabby Full time

    About This OpportunityWe are seeking a Customer Interaction Strategist to join our team at tabby. As a Senior Data Analyst, you will play a critical role in driving data-driven decision-making to enhance the quality of customer support operations.You will analyze data related to agent performance, customer satisfaction (CSAT) surveys, and other key metrics...

  • Customer Success Strategist

    8 hours ago

    Riyadh, Ar Riyāḑ, Saudi Arabia CARE Full time

    Job DescriptionThe Customer Success Strategist at CARE will be responsible for building and maintaining strong relationships with our clients. This includes acting as a technical liaison between the company and the client, supporting in the day-to-day operations of the clients, and responding to reported service incidents.The ideal candidate will have a...

  • Customer Experience Strategist

    5 days ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Alaan Full time

    About the RoleWe are seeking a highly skilled Customer Success Manager to join our team at Alaan. As a key member of our organization, you will be responsible for building and maintaining strong relationships with our clients, ensuring their success through our platform.You will serve as a trusted advisor, providing strategic guidance and support to our...

  • Digital Customer Engagement Strategist

    2 days ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Independent Food Company Full time

    Customer Engagement at Independent Food CompanyWe're seeking a seasoned Cross-Functional CRM Strategist to join our Performance team. This role offers an exceptional opportunity to craft and refine customer engagement strategies that foster lasting connections with our audience.The ideal candidate will bring over 3 years of expertise in designing,...

  • Client Experience Strategist

    5 days ago

    Riyadh, Ar Riyāḑ, Saudi Arabia leantech Full time

    Job SummaryWe are seeking a results-driven Client Experience Strategist to enhance the overall client experience through the development and delivery of exceptional products and services.In this role, you will work closely with cross-functional teams to identify client needs, define product requirements, and collaborate on technical implementation.As a...

  • Customer Experience Strategist

    7 days ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Servicenow Full time

    About the PositionWe are seeking a highly skilled and experienced Senior Technical Consultant to join our team in delivering exceptional service to our clients.This role requires a deep understanding of ServiceNow's Customer Service Management (CSM) and Telco Services Operations Management (TSOM) solutions, as well as expertise in field service management...

  • Cyber Security Strategist

    2 days ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Palo Alto Networks Full time

    Cyber Security StrategistThe role of Cyber Security Strategist in Palo Alto Networks is a senior-level position that involves delivering proactive consulting services to our clients. The individual will be responsible for leading and directly overseeing a team of consultants, ensuring the consistency, quality, and highest level of customer service.The Cyber...

  • Customer Experience Principal

    3 days ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Cisco Systems, Inc. Full time

    Job Summary:Cisco Systems, Inc. seeks a highly experienced and skilled Customer Experience Principal to lead the successful adoption of our technologies and services within customer organizations.The ideal candidate will have extensive knowledge of technology architectures and deep understanding of budgeting and recurring revenue concepts. Arabic language...

  • Customer Experience Innovation Strategist

    23 hours ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Foodics Full time

    As an AI Senior Product Manager at Foodics, you will play a pivotal role in shaping the future of AI-driven restaurant management. You will lead a dynamic roadmap of projects designed to leverage AI and enhance customer experiences, streamline operations, and improve decision-making.About the RoleYour ability to balance short-term priorities with a long-term...

  • Customer Experience Strategist

    7 days ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Client of RecruitMe Plus Full time

    Company OverviewClient of RecruitMe Plus is a leading recruitment agency providing executive search services to clients across various industries. We are committed to delivering exceptional results and building long-term relationships with our clients and candidates.Our Team:Experienced recruiters and industry experts.A comprehensive network of contacts and...

  • Security Solutions Strategist

    2 days ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Mastercard, Inc. Full time

    Security Solutions StrategistWe're looking for a seasoned Security Solutions Strategist to join our team. In this role, you'll play a key part in shaping our business strategy and identifying new opportunities for growth.About the PositionThe ideal candidate will bring a unique blend of technical expertise and business acumen to the table, with a proven...

  • Sponsorship Sales Strategist

    2 days ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Tbwa ChiatDay Inc Full time

    **Job Overview**We are seeking an experienced individual to join our team as a Sponsorship Sales Strategist. The ideal candidate will have a proven track record of success in sponsorship sales, with excellent communication skills and the ability to thrive in a fast-paced environment.The Sponsorship Sales Strategist will be responsible for developing and...

  • Cloud Business Strategist

    5 days ago

    Riyadh, Ar Riyāḑ, Saudi Arabia AWS EMEA SARL (Saudi Arabia Branch) Full time

    About the RoleAWS EMEA SARL (Saudi Arabia Branch) is seeking a highly skilled Cloud Business Strategist to join our team. This individual will be responsible for managing customer relationships in the Oil and Gas sector, providing business leadership and management.The successful candidate will build and maintain key relationships, develop and manage...

  • Ecommerce Business Strategist

    8 hours ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Amazon Full time

    Selling Partner ManagementAs a key part of our Ecommerce Business Strategist role, you will simultaneously manage a portfolio of 10-12 Selling Partners to develop individual strategies, manage timelines, expectations, and own communications.You will produce profound business recommendations and actionable insights by using a wide set of analytical tools to...