Customer Success Strategist
24 hours ago
The Customer Success Strategist at CARE will be responsible for building and maintaining strong relationships with our clients. This includes acting as a technical liaison between the company and the client, supporting in the day-to-day operations of the clients, and responding to reported service incidents.
The ideal candidate will have a solid technical background with hands-on experience in IT solutions, excellent troubleshooting skills, and the ability to quickly understand customers' needs and suggest timely solutions.
A key aspect of this role is to work closely with other employees to ensure customer questions and concerns are addressed in a timely manner.
Key Responsibilities
- Act as a technical liaison between the company and the client.
- Support in the day-to-day operations of the clients.
- Respond to reported service incidents, identify the cause, and initiate the incident management process.
- Prioritize incidents according to their urgency and influence on the business.
- Build long-term relationships with existing clients and identify new opportunities.
- Analyze customers' needs and suggest upgrades/additional features to meet their requirements.
- Be in charge of post-sales support activities.
- Gather requirements, implement and deliver solutions with best practices.
- Maintain an active and regular dialogue with the team to ensure the team's objectives and processes are being met.
- Attend customer meetings regularly with the sales force and core team in order to outperform budget and improve processes.
- Develop and conduct relevant and regular technical training for all CARE's clients.
- Set up, administrate, and configure CARE's solutions per client's inputs.
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