Experience Management Director

2 days ago


Riyadh, Ar Riyāḑ, Saudi Arabia Avensys Consulting Full time

As a Customer Experience Manager at Avensys Consulting, you will play a critical role in shaping our customer service strategy and enhancing customer satisfaction. We are seeking a highly motivated and experienced professional to lead our customer experience design and innovation efforts.

About the Role:

This exciting opportunity involves driving strategic initiatives to improve customer satisfaction, loyalty, and overall experience. The successful candidate will be responsible for analyzing customer feedback, market trends, and competitive landscapes to recommend improvements in customer service and experience.

Essential Requirements:

  • At least 5 years of experience in customer service or customer experience management, with a strong background in leadership
  • Proven ability to manage customer service teams and improve customer satisfaction metrics
  • Retail industry experience is mandatory, particularly in electronics division
  • E-commerce & Digital Experience is highly desirable
  • Strong analytical and problem-solving skills, with excellent communication and leadership abilities


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