Guest Experience Director

3 days ago


Riyadh, Ar Riyāḑ, Saudi Arabia Crowne Plaza Riyadh RDC Hotel & Convention Center Full time

We are seeking an experienced Guest Experience Director to lead our front desk team at Crowne Plaza Riyadh RDC Hotel & Convention Center.

Key Responsibilities:
  • Develop and implement effective guest experience strategies.
  • Lead and manage the front desk team to deliver exceptional guest experiences.
  • Maintain accurate guest profiles and track preferences.
  • Collaborate with other departments to ensure a seamless guest experience.
  • Resolve guest complaints and concerns in a timely and professional manner.

Qualifications:

  1. Minimum 2-3 years of experience in a guest-facing role within the hospitality industry.
  2. Excellent communication and interpersonal skills.
  3. Strong leadership and problem-solving abilities.
  4. Familiarity with hotel management software and Microsoft Office Suite.
  5. Fluency in English is required; additional language skills are a plus.

About Our Hotel:

Crowne Plaza Riyadh RDC Hotel & Convention Center is a world-class hospitality provider, committed to delivering exceptional guest experiences and exceeding expectations.



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