VIP Support Specialist
4 days ago
Hala's mission is to empower SMEs by providing cutting-edge financial and technological tools. As a Call Center Agent, you'll be instrumental in achieving this goal.
You'll be responsible for delivering high-quality service to our VIP B2B clients, ensuring their satisfaction and loyalty.
This role demands strong communication skills, professionalism, and empathy. Key responsibilities include:
- Handling incoming calls and inquiries from VIP customers with speed and accuracy.
- Providing end-to-end support that meets client expectations.
- Managing escalations and resolving issues in a timely manner to preserve relationships.
- Documenting interactions and following up on unresolved matters efficiently.
To excel in this position, you'll need:
- Previous experience in a customer-facing role, preferably with VIP or high-value customers.
- Excellent communication and interpersonal skills in both Arabic & English.
- Ability to handle pressure and maintain composure during challenging interactions.
Hala offers:
- An innovative work environment with flexible work arrangements.
- Competitive compensation packages and opportunities for growth.
- Prioritized personal development and training opportunities.
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