VIP Support Specialist

4 days ago


Riyadh, Ar Riyāḑ, Saudi Arabia Tbwa ChiatDay Inc Full time

Hala's mission is to empower SMEs by providing cutting-edge financial and technological tools. As a Call Center Agent, you'll be instrumental in achieving this goal.

You'll be responsible for delivering high-quality service to our VIP B2B clients, ensuring their satisfaction and loyalty.

This role demands strong communication skills, professionalism, and empathy. Key responsibilities include:

  • Handling incoming calls and inquiries from VIP customers with speed and accuracy.
  • Providing end-to-end support that meets client expectations.
  • Managing escalations and resolving issues in a timely manner to preserve relationships.
  • Documenting interactions and following up on unresolved matters efficiently.

To excel in this position, you'll need:

  • Previous experience in a customer-facing role, preferably with VIP or high-value customers.
  • Excellent communication and interpersonal skills in both Arabic & English.
  • Ability to handle pressure and maintain composure during challenging interactions.

Hala offers:

  • An innovative work environment with flexible work arrangements.
  • Competitive compensation packages and opportunities for growth.
  • Prioritized personal development and training opportunities.


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